zulip/help/contact-support.md

# Contact support

We're here to help! This page will guide you to the best way to reach us.

## Zulip community

The primary communication forum for the Zulip community is the Zulip server
hosted at chat.zulip.org. Users and administrators of Zulip organizations stop
by to ask questions, offer feedback, and participate in product design
discussions.

Everyone is welcome to sign up and participate — we love hearing from our users!
Please see the [Zulip development community][development-community] guide for
detailed instructions on how to join the community, [community norms][community-norms]
and [where][development-community-channels] to ask your questions or give
feedback.

## Support requests

* For support requests regarding your Zulip Cloud organization, you can request
  interactive chat support in the [Zulip development
  community](#zulip-community), or [email Zulip
  support](mailto:support@zulip.com).
     * Response time: Usually within 1-3 business days, or within one business
       day for paid customers.

* For support requests regarding your **self-hosted server**:

    * **Business** and **Enterprise** plan customers can request interactive
      chat support in the [Zulip development community](#zulip-community),
      or [email Zulip support](mailto:support@zulip.com). Phone support is
      available for Enterprise customers upon request.

        * Response time: Usually within one business day.

    * **Free** and **Community** plan customers can ask for help in the
      [Zulip development community](#zulip-community). You will usually get a
      friendly reply within 1-3 business days.

## Sales, billing, and partnerships

For **sales**, **billing**, **partnerships**, and **other commercial
questions**, contact [sales@zulip.com](mailto:sales@zulip.com). Response time:
Usually within one business day.

## Product feedback

* You can **suggest new features**, **report an issue**, or **share any other
  feedback**, in the [Zulip development community](#zulip-community). It's the
  best place to interactively discuss your problem or proposal.
    * Response time: Usually within 1-3 business days.

* If you have a **concrete bug report**, you can create an issue in the
  appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
  [server/web app](https://github.com/zulip/zulip/issues/new) repository if you
  aren't sure where to start.
    * Response time: Usually within one week.

* To **share feedback privately**, contact
  [feedback@zulip.com](mailto:feedback@zulip.com). This works well if you'd like
  to include details about your organization that shouldn't be posted in public.
    * Response time: Usually within 1-3 business days.


Your feedback helps us make Zulip better for everyone! Please reach out if you
have questions, suggestions, or just want to brainstorm how to make Zulip work
for your organization.

[development-community]: https://zulip.com/development-community/
[community-norms]: https://zulip.com/development-community/#community-norms
[development-community-channels]: https://zulip.com/development-community/#channels-for-zulip-users-and-administrators

## Related articles

* [Zulip Cloud billing](/help/zulip-cloud-billing)
* [View Zulip version](/help/view-zulip-version)