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help: Add article for how to get support. 

This page isn't polished properly and I'm not sure it's the best
decision tree here, but it's definitely better to have this page than
not, and we can always adjust forward.

Fixes #10033.
This commit is contained in:
Tim Abbott 2020-05-04 00:24:19 -07:00
parent b501d04f6a
commit 87ddd73dcb
5 changed files with 42 additions and 3 deletions
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7
templates/zerver/app/navbar.html
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@ -100,6 +100,13 @@
<i class="fa fa-search" aria-hidden="true"></i> {{ _('Search operators') }}
</a>
</li>
{% if corporate_enabled %}
<li role="presentation">
<a href="/help/contact-support" target="_blank" role="menuitem">
<i class="fa fa-envelope" aria-hidden="true"></i> {{ _('Contact support') }}
</a>
</li>
{% endif %}
<li class="divider" role="presentation"></li>
<li role="presentation">
<a href="{{ apps_page_url }}" target="_blank" role="menuitem">

7
templates/zerver/footer.html
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@ -14,9 +14,10 @@
<ul>
<li><a href="https://zulip.readthedocs.io/en/latest/contributing/chat-zulip-org.html">{{ _("Community chat") }}</a></li>
<li><a href="/help/">{{ _("Help center") }}</a></li>
<li><a href="https://zulip.readthedocs.io/en/latest/">{{ _("Documentation") }}</a></li>
<li><a href="https://twitter.com/zulip/">Twitter</a> and <a href="https://blog.zulip.org">Blog</a></li>
<li><a href="https://github.com/zulip/zulip/">GitHub</a></li>
<li><a href="https://twitter.com/zulip/">Twitter</a> & <a href="https://blog.zulip.org">Blog</a></li>
<li><a href="https://github.com/zulip/zulip/">GitHub</a>
& <a href="https://zulip.readthedocs.io/en/latest/">ReadTheDocs</a></li>
<li><a href="{{ root_domain_uri }}/help/contact-support">{{ _("Support") }}</a></li>
</ul>
</section>
<section>

27
templates/zerver/help/contact-support.md Normal file
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@ -0,0 +1,27 @@
# Contact support
Support for Zulip is available through three channels:
* [chat.zulip.org][chat-zulip-org], the Zulip development community.
Depending on the time of day/week of your query and the complexity
of your question, you may get complete responses immediately or up
to a couple days later, but Zulip's threading makes it easy for us
to reply to every thread. Please read the community conventions
(linked above) and choose a topic when starting a conversation.
* We aim to reply to [email support](mailto:support@zulipchat.com)
questions within a business day. Simple queries or requests for
data imports generally receive faster replies.
* GitHub [server](https://github.com/zulip/zulip/issues/new), web
[frontend](https://github.com/zulip/zulip/issues/new), [mobile
app](https://github.com/zulip/zulip-mobile/issues/new), [desktop
app](https://github.com/zulip/zulip-desktop/issues/new). If you
aren't able to provide a clear bug report or are otherwise
uncertain, it can be helpful to discuss in chat.zulip.org first to
help create a better GitHub issue.
* We don't offer phone support except as part of enterprise contracts.
We love hearing feedback! Please reach out if you have feedback,
questions, or just want to brainstorm how to make Zulip work for your
organization.
[chat-zulip-org]: https://zulip.readthedocs.io/en/latest/contributing/chat-zulip-org.html

3
templates/zerver/help/include/sidebar_index.md
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@ -162,3 +162,6 @@
* [Change the privacy of a stream](/help/change-the-privacy-of-a-stream)
* [Add or remove users from a stream](/help/add-or-remove-users-from-a-stream)
* [Stream posting policy](/help/stream-sending-policy)
## Support
* [Contact support](/help/contact-support)

1
zerver/views/home.py
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@ -349,6 +349,7 @@ def home_real(request: HttpRequest) -> HttpResponse:
'show_invites': show_invites,
'show_add_streams': show_add_streams,
'show_billing': show_billing,
'corporate_enabled': settings.CORPORATE_ENABLED,
'show_plans': show_plans,
'is_admin': is_realm_admin,
'is_guest': is_guest,