Mirror
/
zulip
mirror of https://github.com/zulip/zulip.git
1
0
Fork 0
Code Issues Projects Releases Wiki Activity
zulip/templates/zerver/help/contact-support.md

35 lines
1.6 KiB
Markdown
Raw Normal View History

help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
# Contact support
help: Document we just use email for billing.
2020-05-06 01:02:29 +02:00
General and technical support for Zulip is available through three
channels:
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
docs: Change chat.zulip.org links to zulip.com/developer-community. This helps increase the probability that folks read the guidelines for how the chat.zulip.org community works and what streams to use before arriving there. Fixes #19827.
2021-11-18 07:25:55 +01:00
* [The Zulip development community][development-community].
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
Depending on the time of day/week of your query and the complexity
of your question, you may get complete responses immediately or up
to a couple days later, but Zulip's threading makes it easy for us
to reply to every thread. Please read the community conventions
(linked above) and choose a topic when starting a conversation.
docs: Replace support@zulipchat.com with support@zulip.com. The new address is cleaner and shorter.
2020-05-28 02:00:13 +02:00
* We aim to reply to [email support](mailto:support@zulip.com)
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
questions within a business day. Simple queries or requests for
data imports generally receive faster replies.
* GitHub [server](https://github.com/zulip/zulip/issues/new), web
[frontend](https://github.com/zulip/zulip/issues/new), [mobile
app](https://github.com/zulip/zulip-mobile/issues/new), [desktop
app](https://github.com/zulip/zulip-desktop/issues/new). If you
aren't able to provide a clear bug report or are otherwise
docs: Change chat.zulip.org links to zulip.com/developer-community. This helps increase the probability that folks read the guidelines for how the chat.zulip.org community works and what streams to use before arriving there. Fixes #19827.
2021-11-18 07:25:55 +01:00
uncertain, it can be helpful to discuss in
[the Zulip development community][development-community]
first to help create a better GitHub issue.
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
* We don't offer phone support except as part of enterprise contracts.
We love hearing feedback! Please reach out if you have feedback,
questions, or just want to brainstorm how to make Zulip work for your
organization.
docs: Change chat.zulip.org links to zulip.com/developer-community. This helps increase the probability that folks read the guidelines for how the chat.zulip.org community works and what streams to use before arriving there. Fixes #19827.
2021-11-18 07:25:55 +01:00
[development-community]: https://zulip.com/developer-community/
help: Document we just use email for billing.
2020-05-06 01:02:29 +02:00
## Billing and commercial questions
docs: Replace support@zulipchat.com with support@zulip.com. The new address is cleaner and shorter.
2020-05-28 02:00:13 +02:00
We provide exclusively [email support](mailto:support@zulip.com)
help: Document we just use email for billing.
2020-05-06 01:02:29 +02:00
for sales, billing, partnerships, and other commercial questions.