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help: Update Contact support documentation for new paid plans.

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Alya Abbott 2023-12-11 12:38:20 -08:00 committed by Tim Abbott
parent eb2882d464
commit fc9cfc03e6
1 changed files with 18 additions and 6 deletions
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24
help/contact-support.md
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@ -17,13 +17,25 @@ feedback.
## Support requests
For support requests regarding your Zulip Cloud organization or self-hosted
server, you can request interactive chat support in the [Zulip development
community][development-community], or [email Zulip
support](mailto:support@zulip.com). Response time: Usually within 1-3 business days, or
within one business day for paid customers.
* For support requests regarding your Zulip Cloud organization, you can request
interactive chat support in the [Zulip development
community](#zulip-community), or [email Zulip
support](mailto:support@zulip.com).
* Response time: Usually within 1-3 business days, or within one business
day for paid customers.
Phone support is available only for **Zulip Enterprise** customers.
* For support requests regarding your **self-hosted server**:
* **Business** and **Enterprise** plan customers can request interactive
chat support in the [Zulip development community](#zulip-community),
or [email Zulip support](mailto:support@zulip.com). Phone support is
available for Enterprise customers upon request.
* Response time: Usually within one business day.
* **Self-managed** and **Community** plan customers can ask for help in the
[Zulip development community](#zulip-community). You will usually get a
friendly reply within 1-3 business days.
## Sales, billing, and partnerships