2020-05-04 09:24:19 +02:00
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# Contact support
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2022-09-27 01:32:35 +02:00
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We're here to help! This page will guide you to the best way to reach us.
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2023-12-11 19:25:38 +01:00
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## Zulip community
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The primary communication forum for the Zulip community is the Zulip server
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hosted at chat.zulip.org. Users and administrators of Zulip organizations stop
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by to ask questions, offer feedback, and participate in product design
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discussions.
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Everyone is welcome to sign up and participate — we love hearing from our users!
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Please see the [Zulip development community][development-community] guide for
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detailed instructions on how to join the community, [community norms][community-norms]
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and [where][development-community-streams] to ask your questions or give
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feedback.
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## Support requests
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2023-12-11 21:38:20 +01:00
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* For support requests regarding your Zulip Cloud organization, you can request
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interactive chat support in the [Zulip development
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community](#zulip-community), or [email Zulip
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support](mailto:support@zulip.com).
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* Response time: Usually within 1-3 business days, or within one business
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day for paid customers.
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2023-12-11 21:38:20 +01:00
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* For support requests regarding your **self-hosted server**:
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* **Business** and **Enterprise** plan customers can request interactive
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chat support in the [Zulip development community](#zulip-community),
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or [email Zulip support](mailto:support@zulip.com). Phone support is
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available for Enterprise customers upon request.
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* Response time: Usually within one business day.
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2024-02-01 02:02:03 +01:00
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* **Free** and **Community** plan customers can ask for help in the
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[Zulip development community](#zulip-community). You will usually get a
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friendly reply within 1-3 business days.
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## Sales, billing, and partnerships
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For **sales**, **billing**, **partnerships**, and **other commercial
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questions**, contact [sales@zulip.com](mailto:sales@zulip.com). Response time:
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Usually within one business day.
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## Product feedback
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* You can **suggest new features**, **report an issue**, or **share any other
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feedback**, in the [Zulip development community](#zulip-community). It's the
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best place to interactively discuss your problem or proposal.
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* Response time: Usually within 1-3 business days.
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* If you have a **concrete bug report**, you can create an issue in the
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appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
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[server/web app](https://github.com/zulip/zulip/issues/new) repository if you
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aren't sure where to start.
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* Response time: Usually within one week.
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Your feedback helps us make Zulip better for everyone! Please reach out if you
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have questions, suggestions, or just want to brainstorm how to make Zulip work
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for your organization.
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2021-12-09 20:15:18 +01:00
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[development-community]: https://zulip.com/development-community/
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[community-norms]: https://zulip.com/development-community/#community-norms
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[development-community-streams]: https://zulip.com/development-community/#streams-for-zulip-users-and-administrators
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2022-09-27 01:32:35 +02:00
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## Related articles
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2022-09-27 01:32:35 +02:00
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* [Zulip Cloud billing](/help/zulip-cloud-billing)
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* [View Zulip version](/help/view-zulip-version)
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