mirror of https://github.com/zulip/zulip.git
107 lines
3.1 KiB
Markdown
107 lines
3.1 KiB
Markdown
# Mobile notifications
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You can customize whether [stream messages](/help/stream-notifications),
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[direct messages](/help/dm-mention-alert-notifications) and
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[mentions][notifications-wildcard-mentions] trigger notifications in Zulip's
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[Android](https://zulip.com/apps/ios) and [iOS](https://zulip.com/apps/ios)
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apps.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. Toggle the checkboxes for **Streams** and **DMs, mentions, and alerts**
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in the **Mobile** column of the **Notification triggers** table.
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{end_tabs}
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[notifications-wildcard-mentions]: /help/dm-mention-alert-notifications#wildcard-mentions
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## Mobile notifications while online
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You can customize whether or not Zulip will send mobile push
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notifications while you are actively using one of the Zulip apps.
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!!! tip ""
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When testing mobile notifications, make sure Zulip is
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configured to send mobile notifications even when you're online.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. Under **Mobile message notifications**, toggle
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**Send mobile notifications even if I'm online**, as desired.
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{end_tabs}
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## Troubleshooting mobile notifications
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### Checking your device settings
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Some Android vendors have added extra device-level settings that can impact the
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delivery of mobile notifications to apps like Zulip. If you're having issues
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with Zulip notifications on your Android phone, we recommend Signal's excellent
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[troubleshooting guide](https://support.signal.org/hc/en-us/articles/360007318711-Troubleshooting-Notifications#android_notifications_troubleshooting),
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which explains the notification settings for many popular Android vendors.
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### Enabling push notifications for self-hosted servers
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!!! warn ""
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These instructions do not apply to Zulip Cloud organizations (`*.zulipchat.com`).
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To enable push notifications for your organization, your server administrator
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will need to register your Zulip server with the [Zulip mobile push notification
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service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html).
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#### Check whether notifications have been set up on your Zulip server
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{start_tabs}
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{tab|mobile}
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{!mobile-profile-menu.md!}
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1. Tap **Settings**.
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1. Tap **Notifications**. If notifications have not been set up, you will see a
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banner that indicates this.
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{end_tabs}
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### Contacting Zulip support
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If you are still having trouble with your push notifications, you can send an
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email to [Zulip support](/help/contact-support). Please be sure to include the
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troubleshooting data provided by the mobile app.
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{start_tabs}
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{tab|mobile}
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{!mobile-profile-menu.md!}
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1. Tap **Settings**.
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1. Tap **Notifications**.
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1. Tap **Troubleshooting**.
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1. Use the **Copy to clipboard** button or the **Email support@zulip.com**
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button to email the troubleshooting data to the Zulip support team.
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{end_tabs}
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## Related articles
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* [Stream notifications](/help/stream-notifications)
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* [DMs, mentions, and alerts](/help/dm-mention-alert-notifications)
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* [Email notifications](/help/email-notifications)
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* [Desktop notifications](/help/desktop-notifications)
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* [Do not disturb](/help/do-not-disturb)
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