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Mobile notifications
You can customize whether stream messages, direct messages and mentions trigger notifications in Zulip's Android and iOS apps.
{start_tabs}
{tab|desktop-web}
{settings_tab|notifications}
- Toggle the checkboxes for Streams and DMs, mentions, and alerts in the Mobile column of the Notification triggers table.
{end_tabs}
Mobile notifications while online
You can customize whether or not Zulip will send mobile push notifications while you are actively using one of the Zulip apps.
!!! tip "" When testing mobile notifications, make sure Zulip is configured to send mobile notifications even when you're online.
{start_tabs}
{tab|desktop-web}
{settings_tab|notifications}
- Under Mobile message notifications, toggle Send mobile notifications even if I'm online, as desired.
{end_tabs}
Troubleshooting mobile notifications
Checking your device settings
Some Android vendors have added extra device-level settings that can impact the delivery of mobile notifications to apps like Zulip. If you're having issues with Zulip notifications on your Android phone, we recommend Signal's excellent troubleshooting guide, which explains the notification settings for many popular Android vendors.
Enabling push notifications for self-hosted servers
!!! warn ""
These instructions do not apply to Zulip Cloud organizations (`*.zulipchat.com`).
To enable push notifications for your organization, your server administrator will need to register your Zulip server with the Zulip mobile push notification service.
Check whether notifications have been set up on your Zulip server
{start_tabs}
{tab|mobile}
{!mobile-profile-menu.md!}
-
Tap Settings.
-
Tap Notifications. If notifications have not been set up, you will see a banner that indicates this.
{end_tabs}
Contacting Zulip support
If you are still having trouble with your push notifications, you can send an email to Zulip support. Please be sure to include the troubleshooting data provided by the mobile app.
{start_tabs}
{tab|mobile}
{!mobile-profile-menu.md!}
-
Tap Settings.
-
Tap Notifications.
-
Tap Troubleshooting.
-
Use the Copy to clipboard button or the Email support@zulip.com button to email the troubleshooting data to the Zulip support team.
{end_tabs}