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zulip/help/contact-support.md

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help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
# Contact support
help center: Rewrite "Contact support" page. - Structure page as use case -> recommended channel. - Include expected SLAs for all channels.
2022-09-27 01:32:35 +02:00
We're here to help! This page will guide you to the best way to reach us.
* For **support requests** regarding your Zulip Cloud organization or
self-hosted server, [email Zulip support](mailto:support@zulip.com).
* Response time: Usually 1-3 business days, or within one business day for
paid customers.
* For **sales**, **billing**, **partnerships**, and **other commercial
questions**, contact [sales@zulip.com](mailto:sales@zulip.com).
* Response time: Usually within one business day.
* To **suggest new features**, **report an issue**, or **share any other
feedback**, join the [Zulip development community][development-community].
It's the best place to interactively discuss your problem or proposal. Please
[follow the community norms](/development-community/#community-norms) when
posting.
* Response time: Usually within one business day.
* If you have a **concrete bug report**, you can create an issue in the
appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
[server/web app](https://github.com/zulip/zulip/issues/new) repository if you
aren't sure where to start.
* Response time: Usually within one week.
* Phone support is available only for **Enterprise support customers**.
Your feedback helps us make Zulip better for everyone! Please reach out if you
have questions, suggestions, or just want to brainstorm how to make Zulip work
for your organization.
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
external links: Migrate the rest of /developer-community links. We recently changed /developer-community to /development-community. Now that this change is in production, we can also migrate the external links in our ReadTheDocs documentation.
2021-12-09 20:15:18 +01:00
[development-community]: https://zulip.com/development-community/
help: Document we just use email for billing.
2020-05-06 01:02:29 +02:00
help center: Rewrite "Contact support" page. - Structure page as use case -> recommended channel. - Include expected SLAs for all channels.
2022-09-27 01:32:35 +02:00
## Related articles
help: Document we just use email for billing.
2020-05-06 01:02:29 +02:00
help center: Rewrite "Contact support" page. - Structure page as use case -> recommended channel. - Include expected SLAs for all channels.
2022-09-27 01:32:35 +02:00
* [Zulip Cloud billing](/help/zulip-cloud-billing)
* [View Zulip version](/help/view-zulip-version)