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Privacy Policy

Effective date: January 1, 2022. View change history.

At Kandra Labs, Inc. (“Zulip”), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Remember that your use of Zulip's Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

You may print a copy of this Privacy Policy by clicking here.

Summary of our Privacy Policy

We know, privacy policies are no fun. Here at Zulip, our goal is to help make team collaboration and communication easier for you. In the course of providing our Services, we will collect certain information about you, which is necessary for us to best achieve that goal. Our intent is to only collect the information we need to provide our Services to you. We will only share your data with third parties to help make our Services a reality. We will not sell your personal information to third parties.

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control, or people we don’t manage.

Personal Data

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we may collect and may have collected from or about you over the past 12 months. Please note that many of these categories of Personal Data will only be collected if you choose to provide them to us:

Category of Personal Data	Examples of Personal Data We Collect	Categories of Third Parties With Whom We Share this Personal Data:
Profile or Contact Data	- Display name - Email address - Phone number - Profile photo	- Service Providers - Parties You Authorize, Access or Authenticate
Payment Data	- Payment card type - Payment card number - Billing name, address, phone number, and email	- This information is directly processed by our Service Providers (specifically our payment processing partner, currently Stripe, Inc.). We do not process or store your entire payment card number.
Device/IP Data	- IP address - Host name - Type of device/operating system/browser used to access the Services	- Service Providers - Analytics Partners
Web Analytics	- Web page interactions - Referring webpage/source through which you accessed the Services - Statistics associated with the interaction between device or browser and the Services	- Service Providers - Analytics Partners
Social Network Data	- Email address - User name	- Service Providers
Geolocation Data	- IP-address-based coarse location information	- Service Providers - Analytics Partners
Other Identifying Information that You Voluntarily Choose to Provide	- Identifying information in emails, letters, Zulip messages or support communications you send us - Zulip messages, uploaded files, channel descriptions, and other content you provide using our Services (e.g. in a Zulip client) - Values of custom profile fields configured by your Zulip Organization, where you might choose to enter your phone number, job title, birthday, or other biographical details.	- Service Providers - Parties You Authorize, Access or Authenticate
Other Identifying Information that Another User Chooses to Provide to You	- Messages or other content that other Zulip users may send you. - Messages or content that any Zulip Organization Administrator of a Zulip community that you may join may provide about you.	- Service Providers - Parties You Authorize, Access or Authenticate

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

You
- When you provide such information directly to us.
  - When you create an account or use our interactive tools and Services.
  - When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
  - When you send us an email or otherwise contact us.
- When you use the Services and such information is collected automatically.
  - Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).
  - If you download a Zulip application such as our mobile and desktop apps, or interact with the Services over a network using a web browser or other client, we may receive and collect information about your device and your network connection (e.g. your IP address).
  - If you download a Zulip application such as our mobile and desktop apps, or interact with the Services over a network using a web browser or other client, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
Third Parties
- Vendors
  - We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
  - When you submit Payment Data to our payment processing partner Stripe, Inc. (“Stripe”).
- Social Networks
  - If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us.
- Zulip integrations
  - You or other Zulip users may connect an integration that sends data from a third-party service into Zulip.
- Other Zulip users
  - Other Zulip users may send messages or otherwise upload content containing Personal Data.
  - Other Zulip users, such as Zulip Organization Administrators, may import data into the Services via Zulip’s API or data import tools.
  - Please note that if you upload Personal Data about any other Zulip User, the Rules of Use require that you acknowledge and represent that you have authority to provide such information on behalf of such user.

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing and Improving the Services
- Creating and managing your account or other user profiles.
- Processing orders or other transactions; billing.
- Providing you with the products, services, or information you request.
- Meeting or fulfilling the reason you provided the information to us.
- Providing support and assistance for the Services.
- Improving the Services, including testing, research, internal analytics, and product development.
- Personalizing the Services, website content, and communications based on your preferences.
- Doing fraud protection, security, abuse prevention, and debugging.
- Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).
Marketing the Services
- Marketing and selling the Services.
Corresponding with You
- Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Zulip or the Services.
- Sending emails, mobile notifications, and other communications according to your preferences or that display content that we think will interest you.
Meeting Legal Requirements and Enforcing Legal Terms
- Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
- Protecting the rights, property or safety of you, Zulip or another party.
- Enforcing any agreements with you.
- Responding to claims that any posting or other content violates third-party rights.
- Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

We disclose your Personal Data to the categories of service providers and other parties listed in this section. We do not sell Personal Data.

Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:
- Hosting, technology and communications providers.
- Analytics providers.
- Security and fraud prevention consultants.
- Support and customer service vendors.
- Payment processors.
  - Our payment processing partner Stripe, Inc. (“Stripe”) collects your voluntarily-provided payment card information necessary to process your payment.
  - Please see Stripe’s terms of service and privacy policy for information on its use and storage of your Personal Data.
Parties You Authorize, Access or Authenticate. These parties could include:
- Other Zulip users. When you send a message to another Zulip user or otherwise provide data to Zulip, it may be shared with some or all other users in that Zulip Organization. Please note that some Zulip channels may be accessible to the general public, in addition to the channel’s current subscribers. For more information, please review our Terms of Service.
- Zulip Organization Administrators may export all Zulip data for a Zulip Organization for archival/backup purposes, to import the data into a self-hosted Zulip server, or for any other purpose consistent with the Terms of Service. Please note that password hashes are not included in data exports.
- Other parties that you may authorize, such as third-party Zulip clients or third-party services to which you provide Zulip credentials, such as your Zulip API key.
Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:
- Companies that track how users found or were referred to the Services.
- Companies that track how users interact with the Services.
Business Partners. These parties may include:
- Businesses that provide third-party services that you or your Zulip Organization have integrated with our Services.

Legal Obligations

We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.

Business Transfers

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

Tracking Tools and Opt-Out

The Services use cookies and similar technologies to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own cookies on your device(s). Please note that because of our use of cookies, the Services do not support the “Do Not Track” setting available in some browsers. We use the following types of cookies:

Essential Cookies. Essential cookies are required for providing you with features or services that you have requested. For example, certain cookies enable you to log into secure areas of our Services. Disabling these cookies may make certain features and services unavailable.
Performance/Analytical Cookies. Performance/Analytical cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Service and the Google Privacy Policy. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page at https://www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

You can decide whether or not to accept cookies through your internet browser’s settings. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. You can also delete all cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about cookies, including information about how to manage and delete cookies, please visit http://www.allaboutcookies.org/ or https://ico.org.uk/for-the-public/online/cookies/ if you are located in the European Union.

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Personal Data of Children

As noted in the Terms of Service, we do not knowingly collect or solicit personally identifiable information from children under thirteen (13) years of age and children below the minimum age of consent in their country; if you are a child under the age of thirteen (13) or below the minimum age of consent in your country, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under thirteen (13) years of age or below the minimum age of consent in their country, we will delete that information as quickly as possible. If you believe that a child under the age of thirteen (13) or below the minimum age of consent in their country may have provided us personal information, please contact us at privacy@zulip.com.

California Resident Rights under CCPA

If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at privacy@zulip.com.

Access

You have the right to request certain information about our collection, use, and disclosure of your Personal Data over the past 12 months. In response, we will provide you with the following information:

The categories of Personal Data that we have collected about you.
The categories of sources from which that Personal Data was collected.
The business or commercial purpose for collecting, using, or disclosing your Personal Data.
The categories of third parties with whom we have shared your Personal Data, along with a reminder that we do not sell Personal Data.
The specific pieces of Personal Data that we have collected about you.

Deletion

You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request. Please note that we will not be able to delete messages or other content that you have sent to another Zulip user. If you request deletion of your account, all such messages and content will be associated with a “Deleted User.” In addition, please note that anyone that you send messages or other content to (or who may otherwise have access to such messages or content through a Zulip Organization or channel) may have downloaded or copied such messages or content. Zulip will not be able to delete such downloaded or copied messages or content.

Exercising Your Rights

To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, which may include proof of ownership of the email address associated with your Zulip account, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request. We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request. You may submit a Valid Request using the following methods:

Email us at: privacy@zulip.com.
Complete this form on our website: https://zulip.com/support.

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may require you to confirm to us that you did so.

Personal Data Sales Opt-Out and Opt-In

We will not sell your Personal Data, and have not done so over the last 12 months.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA.

Other State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes In order to submit such a request, please contact us at privacy@zulip.com.

Zulip does not disclose Personal Data to any third parties for the purpose of such parties’ direct marketing. However, please note that your Zulip display name, email address, avatar, and other profile information may be shared with other users within any Zulip Organization that you join. You can confirm or change these settings in your profile, and account and privacy settings.

Nevada Resident Rights

As noted above, we do not sell Personal Data.

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at privacy@zulip.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

European Union Data Subject Rights

EU Residents

If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.

For this section, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Zulip will be the controller of your Personal Data processed in connection with the Services.

If there are any conflicts between this section and any other provision of this Privacy Policy, the provision or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@zulip.com. Note that we may also process Personal Data of our customers’ end users or employees in connection with our provision of certain services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

Personal Data We Collect

The “Categories of Personal Data We Collect” section above details the Personal Data that we collect from you.

Personal Data Use and Processing Grounds

The “Our Commercial or Business Purposes for Collecting Personal Data” section above explains how we use your Personal Data.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity”, meaning that we need to process the data in order to carry out our obligations under the Terms of Service, including providing the Services. When we process data due to contractual necessity, failure to process such Personal Data will result in your or other Zulip users’ inability to use some or all portions of the Services that require such data.
- Profile or Contact Data
- Payment Data
- Other Identifying Information You Voluntarily Choose to Provide
- Other Identifying Information Another User Chooses to Provide to You
Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties:
- Device/IP Data
- Web Analytics
- Geolocation Data
- Other Identifying Information Another User Chooses to Provide to You
- We may also de-identify or anonymize Personal Data to further our legitimate interests. Examples of these legitimate interests include:
  - Providing, customizing and improving the Services
  - Marketing the Services
  - Corresponding with you
  - Meeting legal requirements and enforcing legal terms
  - Completing corporate transactions
Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection. This information may include:
- Social Network Data
Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

The “How We Share Your Personal Data” section above details how we share your Personal Data with third parties.

EU and UK Data Subject Rights

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at privacy@zulip.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by logging on to your account.
Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging on to your account in the Zulip web application.
Erasure: You can request that we erase some or all of your Personal Data from our systems. Please note that we will not be able to delete messages or other content that you have sent to another Zulip user. If you request deletion of your account, all such messages and content will be associated with a “Deleted User.” In addition, please note that anyone that you send messages or other content to (or who may otherwise have access to such messages or content through a Zulip Organization or channel), may have downloaded or copied such messages or content. Zulip will not be able to delete such downloaded or copied messages or content.
Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
Right to File Complaint: You have the right to lodge a complaint about Zulip's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en.

Transfers of Personal Data

The Services are hosted and operated in the United States (“U.S.”) through Zulip and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Zulip in the U.S. and will be hosted on U.S. servers, and you authorize Zulip to transfer, store and process your information to and in the U.S., and possibly other countries.

Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time. When we do so, we will alert you to any such changes by placing a notice on the Zulip website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. We will generally aim to provide such notice about Privacy Policy changes at least 14 days in advance of the new Privacy Policy taking effect. If you use the Services after any changes to the Privacy Policy have come into effect, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

https://zulip.com/support
privacy@zulip.com
Kandra Labs, Inc., 450 Townsend Street, San Francisco, CA 94107

If you are located in the European Union or United Kingdom, you may use our contact information above, or contact our European-based representative:

European Union Representative: George Barry, 4 St Christopher's Rd, Montenotte, Cork, T23 E9TR, Ireland
UK Representative: S. Alec Lawton, Graigwen, Plasycoed road, Pontypool Torfaen, NP4 6QH, UK

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