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Zulip Cloud billing
This page answers some frequently asked questions about Zulip Cloud plans and pricing. If you have any other questions, please don't hesitate to reach out at sales@zulip.com.
Upgrade to a Zulip Cloud Standard or Plus plan
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- On the page listing Zulip Cloud plans, click the button at the bottom of the plan you would like to purchase.
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Manage billing
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Cancel paid plan
If you cancel your plan, your organization will be downgraded to Zulip Cloud Free at the end of the current billing period.
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At the bottom of the page, click Cancel plan.
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Click Downgrade to confirm.
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Free and discounted Zulip Cloud Standard
Zulip sponsors free plans for over 1000 worthy organizations. The following types of organizations are generally eligible for a free Zulip Cloud Standard plan.
- Open-source projects, including projects with a small paid team.
- Research in an academic setting, such as research groups, cross-institutional collaborations, etc.
- Academic conferences and other non-profit events.
- Non-profits with no paid staff.
- Most communities that need features beyond the Free plan in order to use Zulip.
The following types of organizations are generally eligible for significant discounts on Zulip Cloud Standard.
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Education organizations are eligible for education pricing.
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Discounts are available for organizations based in the developing world.
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Non-profits and other organizations where many users are not paid staff are generally eligible for a discount.
If there are any circumstances that make regular pricing unaffordable for your organization, contact sales@zulip.com to discuss your situation.
Education pricing
Educators using Zulip with students are eligible for discounted education pricing. Other educational uses (e.g., by teaching staff or university IT) may qualify for a non-profit discount instead.
!!! tip "" Organizations operated by individual educators (for example, a professor teaching one or more classes) usually find that the Zulip Cloud Free plan suits their needs.
Non-profit educational pricing applies to online purchases with no additional legal agreements, for use at registered non-profit institutions (e.g. colleges and universities).
To arrange discounted pricing for your organization, please apply for sponosorship. Contact sales@zulip.com with any questions.
Apply for sponsorship
Submit a sponsorship request to apply for a free or discounted Zulip Cloud Standard plan. If you do not have a Zulip organization yet, contact sales@zulip.com to inquire about sponsorship eligibility.
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Click on the gear () icon in the upper right corner of the web or desktop app.
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Click the Request sponsorship link at the top of the gear menu.
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Fill out the requested information, and click Submit.
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Click on the gear () icon in the upper right corner of the web or desktop app.
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Click the Request education pricing link at the top of the gear menu.
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Fill out the requested information, and click Submit.
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Differences between Zulip Cloud plans
How does having 10,000 messages of search history on Zulip Cloud Free work?
Only the most recent 10,000 messages can be viewed and searched on the Zulip Cloud Free plan. Older messages are still stored and will become available again if the organization is upgraded to Zulip Cloud Standard.
Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?
No. As discussed in this blog post, a time-based limit to message history is simply a bad model for a collaboration tool.
Payment methods
Can I pay by credit card and/or invoice?
You can always use a credit card to pay. If you would like to pay by invoice, you will need to sign up for an annual plan.
How does automatic billing work?
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How does manual billing work?
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Manually manage licenses
If your organization is on a manual billing plan, you can manage the number of licenses on your organization's billing page.
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- Modify Number of licenses for current billing period or Number of licenses for next billing period, and click Update.
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You can only increase the number of licenses for the current billing period.
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Temporary users and guests
How will I be charged for temporary users (e.g. limited-time clients)?
Users can be deactivated any time. Deactivating a user frees up their license for reuse.
How are guest accounts billed? Is there special pricing?
For an organization with N other users, 5*N guest users are included at no extra charge. After that, you will be charged at 1/5 of your regular per-user pricing for each additional guest.