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Zulip Cloud billing

This page answers some frequently asked questions about Zulip Cloud plans and pricing. If you have any other questions, please don't hesitate to reach out at sales@zulip.com.

Upgrade to a Zulip Cloud Standard or Plus plan

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{tab|by-card}

{relative|gear|plans}

  1. On the page listing Zulip Cloud plans, click the button at the bottom of the plan you would like to purchase.

{!plan-upgrade-steps.md!}

{tab|by-invoice}

{!pay-by-invoice-warning.md!}

{relative|gear|plans}

  1. On the page listing Zulip Cloud plans, click the button at the bottom of the plan you would like to purchase.

{!pay-by-invoice-steps.md!}

{end_tabs}

Manage billing

{!manage-billing-intro.md!}

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Cancel paid plan

If you cancel your plan, your organization will be downgraded to Zulip Cloud Free at the end of the current billing period.

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  1. At the bottom of the page, click Cancel plan.

  2. Click Downgrade to confirm.

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Free and discounted Zulip Cloud Standard

Zulip sponsors free plans for over 1000 worthy organizations. The following types of organizations are generally eligible for a free Zulip Cloud Standard plan.

  • Open-source projects, including projects with a small paid team.
  • Research in an academic setting, such as research groups, cross-institutional collaborations, etc.
  • Academic conferences and other non-profit events.
  • Non-profits with no paid staff.
  • Most communities that need features beyond the Free plan in order to use Zulip.

The following types of organizations are generally eligible for significant discounts on Zulip Cloud Standard.

  • Education organizations are eligible for education pricing.

  • Discounts are available for organizations based in the developing world.

  • Non-profits and other organizations where many users are not paid staff are generally eligible for a discount.

If there are any circumstances that make regular pricing unaffordable for your organization, contact sales@zulip.com to discuss your situation.

Education pricing

Educators using Zulip with students are eligible for discounted education pricing. Other educational uses (e.g., by teaching staff or university IT) may qualify for a non-profit discount instead.

!!! tip "" Organizations operated by individual educators (for example, a professor teaching one or more classes) usually find that the Zulip Cloud Free plan suits their needs.

Non-profit educational pricing applies to online purchases with no additional legal agreements, for use at registered non-profit institutions (e.g., colleges and universities).

To arrange discounted pricing for your organization, please apply for sponosorship. Contact sales@zulip.com with any questions.

Apply for sponsorship

Submit a sponsorship request to apply for a free or discounted Zulip Cloud Standard plan. If you do not have a Zulip organization yet, contact sales@zulip.com to inquire about sponsorship eligibility.

{start_tabs}

{tab|request-sponsorship}

  1. Click on the gear () icon in the upper right corner of the web or desktop app.

  2. Click the Request sponsorship link at the top of the gear menu.

  3. Fill out the requested information, and click Submit.

!!! tip ""

 If you don't see the **Request sponsorship** link in the gear menu,
 update your [organization type](/help/organization-type) to one of
 the eligible types of organizations [listed
 above](#free-and-discounted-zulip-cloud-standard) that best fits
 your organization.

{tab|request-education-pricing}

  1. Click on the gear () icon in the upper right corner of the web or desktop app.

  2. Click the Request education pricing link at the top of the gear menu.

  3. Fill out the requested information, and click Submit.

!!! tip ""

 If you don't see the **Request education pricing** link in the gear menu,
 update your [organization type](/help/organization-type) to either
 **Education (non-profit)** or **Education (for-profit)**.

{end_tabs}

Differences between Zulip Cloud plans

How does having 10,000 messages of search history on Zulip Cloud Free work?

Only the most recent 10,000 messages can be viewed and searched on the Zulip Cloud Free plan. Older messages are still stored and will become available again if the organization is upgraded to Zulip Cloud Standard.

Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?

No. As discussed in this blog post, a time-based limit to message history is simply a bad model for a collaboration tool.

Payment methods

What are my payment options?

{!payment-options.md!}

International SWIFT transfers

{!international-wire-transfers.md!}

How does automatic license management work?

{!automatic-billing.md!}

How does manual license management work?

{!manual-billing-intro.md!}

Manually update number of licenses

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{!manual-add-license-instructions.md!}

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Temporary users and guests

How will I be charged for temporary users (e.g., limited-time clients)?

Users can be deactivated any time. Deactivating a user frees up their license for reuse.

How are guest accounts billed? Is there special pricing?

For an organization with N other users, 5*N guest users are included at no extra charge. After that, you will need to purchase an extra license for every 5 additional guest users.

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