mirror of https://github.com/zulip/zulip.git
172 lines
6.1 KiB
Markdown
172 lines
6.1 KiB
Markdown
# Export your organization
|
|
|
|
!!! warn ""
|
|
|
|
These instructions are specific to the hosted Zulip Cloud service.
|
|
If you're running your own server, you may be looking for our
|
|
documentation on [server export and import][export-and-import] or
|
|
[server backups][production-backups].
|
|
|
|
Zulip has high quality export tools that can be used to migrate from the hosted
|
|
Zulip Cloud service to your own servers. Two types of data exports are available
|
|
to all Zulip Cloud organizations:
|
|
|
|
* [**Export of public data**](#export-of-public-data): Complete data for your
|
|
organization *other than* [private stream](/help/stream-permissions) messages
|
|
and [direct messages](/help/direct-messages).
|
|
|
|
* [**Full export with member consent**](#full-export-with-member-consent):
|
|
Everything in the export of public data, plus all the [private
|
|
stream](/help/stream-permissions) messages and [direct
|
|
messages](/help/direct-messages) of members who opt in to have their data
|
|
exported.
|
|
|
|
Two additional types of data exports are available to **corporate** [Zulip Cloud
|
|
Standard][standard] customers:
|
|
|
|
[standard]: https://zulip.com/plans/
|
|
|
|
* [**Full export without member consent**](#full-export-without-member-consent):
|
|
All the data in the organization.
|
|
|
|
* [**Compliance export**](#compliance-export): A targeted, human-readable export
|
|
of messages matching some combination of criteria (e.g., sender, recipient,
|
|
message keyword, or timestamp).
|
|
|
|
## Export of public data
|
|
|
|
{!admin-only.md!}
|
|
|
|
{!not-human-export-format.md!}
|
|
|
|
{start_tabs}
|
|
|
|
{settings_tab|data-exports-admin}
|
|
|
|
1. Click **Start export of public data**.
|
|
|
|
1. After a few minutes, you'll be able to download the export as a `.tar.gz`
|
|
file from that page.
|
|
|
|
1. Import the tarball using [Zulip's logical data import tool][import-only].
|
|
|
|
!!! warn ""
|
|
|
|
Generating the export can take up to an hour for organizations
|
|
with a large number of messages or uploaded files.
|
|
|
|
{end_tabs}
|
|
|
|
## Full export with member consent
|
|
|
|
{!owner-only.md!}
|
|
|
|
{!not-human-export-format.md!}
|
|
|
|
In addition to your organization's public data, this export includes all the
|
|
messages received by any user in the organization who consents to the data
|
|
export. In particular, it includes any [private
|
|
stream](/help/stream-permissions) messages and [direct
|
|
messages](/help/direct-messages) where *at least one of the recipients* has
|
|
given consent.
|
|
|
|
Users who do not provide consent will have their settings and stream
|
|
subscriptions exported, but will have no personalized message history.
|
|
|
|
{start_tabs}
|
|
|
|
1. Email [support@zulip.com](mailto:support@zulip.com) with your
|
|
organization's `zulipchat.com` URL, asking for a **full export with
|
|
member consent**. Please send the email from the same address
|
|
that you use to sign in to Zulip, so that Zulip Support can verify
|
|
that you are an owner of the organization.
|
|
|
|
1. You will receive an email with instructions on how to collect member consent.
|
|
Follow the instructions, and notify
|
|
[support@zulip.com](mailto:support@zulip.com) when the process has been
|
|
completed.
|
|
|
|
1. You will receive an archive in the `.tar.gz` format containing all public
|
|
information for your organization, plus [private
|
|
stream](/help/stream-permissions) messages and [direct
|
|
messages](/help/direct-messages) for users who gave consent.
|
|
|
|
1. Import the tarball using [Zulip's logical data import tool][import-only].
|
|
|
|
{end_tabs}
|
|
|
|
## Full export without member consent
|
|
|
|
{!owner-only.md!}
|
|
|
|
{!not-human-export-format.md!}
|
|
|
|
{!export-without-consent-requirements.md!}
|
|
|
|
{start_tabs}
|
|
|
|
1. Email [support@zulip.com](mailto:support@zulip.com) with your
|
|
organization's `zulipchat.com` URL, asking for a **full export without
|
|
member consent**. Please send the email from the same address
|
|
that you use to sign in to Zulip, so that Zulip Support can verify
|
|
that you are an owner of the organization.
|
|
|
|
1. Once your authority to request the export has been verified, you will receive
|
|
an archive in the `.tar.gz` format containing all the information for your
|
|
organization.
|
|
|
|
1. Import the tarball using [Zulip's logical data import tool][import-only].
|
|
|
|
{end_tabs}
|
|
|
|
## Compliance export
|
|
|
|
{!owner-only.md!}
|
|
|
|
This type of export is recommended if you plan to work with the exported data
|
|
directly (e.g., reading messages or processing them with a script), rather than
|
|
importing the export into a new Zulip organization.
|
|
|
|
{!export-without-consent-requirements.md!}
|
|
|
|
{start_tabs}
|
|
|
|
1. Email [support@zulip.com](mailto:support@zulip.com) asking for a **compliance
|
|
export**. Please send the email from the same address that you use to sign in
|
|
to Zulip, so that Zulip Support can verify that you are an owner of the
|
|
organization. You will need to specify:
|
|
|
|
1. The `zulipchat.com` URL for your organization
|
|
|
|
2. What limits you would like on the export. Currently, compliance
|
|
exports can apply any combination of the following filters:
|
|
|
|
- Message sender
|
|
- Message recipient
|
|
- Message contents, by specific keywords
|
|
- Sent timestamp before, after, or between dates
|
|
|
|
If you need other limits, please ask.
|
|
|
|
3. Your preferred format for the export: CSV or JSON.
|
|
|
|
4. Whether or not you want to receive copies of all attachments referenced in
|
|
the exported messages.
|
|
|
|
1. You will receive the requested information once your authority to request the
|
|
export has been verified.
|
|
|
|
{end_tabs}
|
|
|
|
## Related articles
|
|
|
|
* [Change organization URL](/help/change-organization-url)
|
|
* [Deactivate your organization](/help/deactivate-your-organization)
|
|
* [Import organization into a self-hosted Zulip server][import-only]
|
|
* [Compliance exports for self-hosted organizations][compliance-exports-self-hosted]
|
|
|
|
[production-backups]: https://zulip.readthedocs.io/en/stable/production/export-and-import.html#backups
|
|
[export-and-import]: https://zulip.readthedocs.io/en/stable/production/export-and-import.html#data-export
|
|
[import-only]: https://zulip.readthedocs.io/en/stable/production/export-and-import.html#import-into-a-new-zulip-server
|
|
[compliance-exports-self-hosted]: https://zulip.readthedocs.io/en/stable/production/export-and-import.html#compliance-exports
|