mirror of https://github.com/zulip/zulip.git
81 lines
3.5 KiB
Markdown
81 lines
3.5 KiB
Markdown
# Export your organization
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{!admin-only.md!}
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!!! warn ""
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These instructions are specific to the hosted zulipchat.com service.
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If you're running your own server, you may be looking for our
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documentation on [server export and import][export-and-import] or
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[server backups][production-backups].
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Zulip has high quality export tools that can be used to migrate from the
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hosted Zulip Cloud service (zulipchat.com) to your own servers. There are
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three types of zulipchat.com exports.
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* **Public export**: An export of all users, settings, and all the data that
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appears in public streams.
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* **Full export with member consent**: Everything in public export, plus all
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the private data of members that opt-in to the export.
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* **Full export without member consent**: All the data in the organization.
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All organizations have access to the first two kinds of export. Only corporate
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Zulip Standard customers have access to **full export without member consent**.
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## Request an export
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The general pattern for all three types of export is
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1. Email support@zulipchat.com with your zulipchat.com subdomain, the type
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of export you need, and additional information as needed for full exports
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(see below). Email us from the same address that you use to sign in
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to Zulip.
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2. We will check that you are an organization administrator, and email you
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and all other organization administrators asking for a confirmation.
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3. Reply confirming.
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4. We will email a download link with the export to all administrators in
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the organization.
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We can work with you to schedule a time for the export, to minimize downtime
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during a transition from Zulip Cloud to an on-premises installation.
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## Additional info needed for full exports
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For **full export with member consent**, you will need to prove to us
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which members' data you have consent to export (there are a few secure
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and convenient options for doing this; contact support for details).
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Such an export will include all the messages received by any user in
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the organization that consented to the data export. In particular, it
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will include all public stream content and any private stream or
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private message content where at least one of the participants gave
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consent.
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Users who do not provide consent will have their settings and stream
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subscriptions exported, but will otherwise be treated as new users after
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import.
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For **full export without member consent**, we will additionally need
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evidence that you have authority to read members' private
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messages. Typically, this will be because the zulipchat.com subdomain
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is administered by a corporation, and you are an official
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representative of that corporation. By requesting and approving this
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export, you also assume full legal responsibility that the appropriate
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employment agreements and corporate policy for this type of export are
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in place. Note that many countries have laws that require employers to
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notify employees of their use of such an export.
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**Full export without member consent** is additionally limited to paid
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Zulip Standard customers, though in rare cases may be available to
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other organizations in case of due legal process.
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## Related articles
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* [Import into an on-premises installation][import-only]
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[production-backups]: https://zulip.readthedocs.io/en/stable/production/maintain-secure-upgrade.html#backups
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[export-and-import]: https://zulip.readthedocs.io/en/latest/production/export-and-import.html
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[import-only]: https://zulip.readthedocs.io/en/latest/production/export-and-import.html#import-into-a-new-zulip-server
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