zulip/docs/contributing/suggesting-features.md

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# Suggesting features and improvements
If you have ideas for how to make Zulip better, we'd love to hear from you! Many
improvements start with a user's suggestion. The best way to suggest a feature
or an improvement is by starting a conversation in the [Zulip development
community](https://zulip.com/development-community/). It's a great way to engage
interactively with members of the community, and explore how best to improve
Zulip for you and other users.
Usually, if the discussion leads to a concrete proposal, Zulip's product team
will follow up by filing a GitHub issue to track the idea. Many conversations do
not immediately lead to a GitHub issue, and that's OK! Sometimes the time is not
right to pin down a plan, or more ideas need to come in before a great proposal
emerges. Regardless of whether a discussion results in immediate action, we
appreciate the time everyone takes to make suggestions and brainstorm ideas.
## What to include in your proposal
- Describe your idea. It's absolutely fine to bring up a problem without
suggesting a concrete solution.
- Provide context on how the change you are proposing would help you or your
organization. It is often helpful to describe how you are using Zulip (e.g.,
"I work at a small startup", or "I'm teaching a class"). This lets us combine
our Zulip expertise with your requirements to come up with a great design for
a feature.
- If you are aware of a related issue in GitHub or a prior conversation in the
development community, please include a link.
## Starting a conversation about a suggested feature or improvement
Steps and best practices for starting a conversation:
1. [**Join** the Zulip development
community](https://zulip.com/development-community/) if you don't already
have an account.
2. Pick an **appropriate channel** to discuss your idea:
- [#feedback](https://chat.zulip.org/#narrow/channel/137-feedback) for suggestions for
the Zulip web app or server. Use this channel if you aren't sure which channel is
most appropriate.
- [#mobile](https://chat.zulip.org/#narrow/channel/48-mobile) for suggestions
for the mobile apps.
- [#desktop](https://chat.zulip.org/#narrow/channel/16-desktop) for suggestions
that are specific to the Zulip desktop app.
- [#zulip-terminal](https://chat.zulip.org/#narrow/channel/206-zulip-terminal)
for suggestions for the terminal app.
- [#production
help](https://chat.zulip.org/#narrow/channel/31-production-help) for suggestions
related to self-hosting Zulip.
3. **[Start a new topic](https://zulip.com/help/introduction-to-topics#how-to-start-a-new-topic)**
for discussing your suggestions, using a brief summary of your idea as the
name of the topic.
If you aren't sure where to post or how to name your topic, don't worry!
Moderators can always rename the topic, or move the thread to another channel.
Members of the development community will jump in to discuss your idea. You can
help by participating in the discussion, including replying to any follow-up
questions, and helping develop the proposal. The discussion may conclude with an
issue being filed in GitHub to track the plan that was developed.
## Filing a GitHub issue
Filing a GitHub issue can be effective when you have a very specific proposal
for a feature or improvement. Steps and best practices for filing an issue:
1. File the issue in the **appropriate [Zulip
repository](https://github.com/zulip)**. The most commonly used repositories
are:
- [zulip/zulip](https://github.com/zulip/zulip/issues) for suggestions for the
Zulip web app or server. A good default if you aren't sure which repository
to use.
- [zulip/zulip-mobile](https://github.com/zulip/zulip-mobile/issues) for
suggestions for the mobile apps.
- [zulip/zulip-desktop](https://github.com/zulip/zulip-desktop/issues) for
suggestions that are specific to the Zulip desktop app.
- [zulip/zulip-terminal](https://github.com/zulip/zulip-terminal/issues) for
suggestions for the terminal app.
2. Do a **quick search** of the repository to see if there is already a similar
request. If there is, add a comment explaining why you would also appreciate
the proposed change, and make any additional suggestions you might have. Do
not file a new issue.
3. If you are aware of a related discussion in the Zulip development community,
please **cross-link** between the issue and the discussion thread. [Link to a
specific
message](https://zulip.com/help/link-to-a-message-or-conversation#get-a-link-to-a-specific-message)
in the discussion thread, as message links will still work even if the topic is
renamed or resolved.