mirror of https://github.com/zulip/zulip.git
219 lines
6.4 KiB
Markdown
219 lines
6.4 KiB
Markdown
# Zulip Cloud billing
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This page answers some frequently asked questions about [Zulip Cloud plans and
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pricing](https://zulip.com/plans/). If you have any other questions, please
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don't hesitate to reach out at [sales@zulip.com](mailto:sales@zulip.com).
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## Upgrade to a Zulip Cloud Standard or Plus plan
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{start_tabs}
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{tab|by-card}
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{relative|gear|plans}
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1. On the page listing Zulip Cloud plans, click the button at the bottom
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of the plan you would like to purchase.
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{!plan-upgrade-steps.md!}
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{tab|by-invoice}
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{!pay-by-invoice-warning.md!}
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{relative|gear|plans}
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1. On the page listing Zulip Cloud plans, click the button at the bottom
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of the plan you would like to purchase.
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{!pay-by-invoice-steps.md!}
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{end_tabs}
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## Manage billing
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{!manage-billing-intro.md!}
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{start_tabs}
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{tab|desktop-web}
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{relative|gear|billing}
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{end_tabs}
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## Cancel paid plan
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If you cancel your plan, your organization will be downgraded to **Zulip Cloud
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Free** at the end of the current billing period.
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{start_tabs}
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{tab|desktop-web}
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{relative|gear|billing}
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1. At the bottom of the page, click **Cancel plan**.
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1. Click **Downgrade** to confirm.
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{end_tabs}
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## Free and discounted Zulip Cloud Standard
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Zulip sponsors free plans for over 1000 worthy organizations. The following
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types of organizations are generally eligible for a free **Zulip Cloud Standard** plan.
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- Open-source projects, including projects with a small paid team.
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- Research in an academic setting, such as research groups, cross-institutional
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collaborations, etc.
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- Academic conferences and other non-profit events.
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- Non-profits with no paid staff.
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- Most communities that need features beyond the Free plan in order to use Zulip.
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The following types of organizations are generally eligible for significant
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discounts on **Zulip Cloud Standard**.
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- Education organizations are eligible for [education
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pricing](https://zulip.com/for/education/#feature-pricing).
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- Discounts are available for organizations based in the **developing world**.
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- Non-profits and other organizations where many users are **not paid staff**
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are generally eligible for a discount.
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If there are any circumstances that make regular pricing unaffordable for your
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organization, contact [sales@zulip.com](mailto:sales@zulip.com) to discuss your
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situation.
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### Education pricing
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Educators using Zulip with students are eligible for discounted [education
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pricing](https://zulip.com/for/education/#feature-pricing). Other educational
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uses (e.g., by teaching staff or university IT) may qualify for a non-profit
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discount instead.
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!!! tip ""
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Organizations operated by individual educators (for example, a professor
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teaching one or more classes) usually find that the [Zulip Cloud Free
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plan](https://zulip.com/plans/#cloud) suits their needs.
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Non-profit educational pricing applies to online purchases with no additional
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legal agreements, for use at registered non-profit institutions (e.g. colleges
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and universities).
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To arrange discounted pricing for your organization, please [apply for
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sponosorship](#apply-for-sponsorship). Contact
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[sales@zulip.com](mailto:sales@zulip.com) with any questions.
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### Apply for sponsorship
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Submit a sponsorship request to apply for a free or discounted **Zulip Cloud
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Standard** plan. If you do not have a Zulip organization yet, contact
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[sales@zulip.com](mailto:sales@zulip.com) to inquire about sponsorship
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eligibility.
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{start_tabs}
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{tab|request-sponsorship}
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1. Click on the **gear** (<i class="zulip-icon zulip-icon-gear"></i>) icon in
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the upper right corner of the web or desktop app.
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1. Click the **Request sponsorship** link at the top of the gear menu.
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1. Fill out the requested information, and click **Submit**.
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!!! tip ""
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If you don't see the **Request sponsorship** link in the gear menu,
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update your [organization type](/help/organization-type) to one of
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the eligible types of organizations [listed
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above](#free-and-discounted-zulip-cloud-standard) that best fits
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your organization.
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{tab|request-education-pricing}
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1. Click on the **gear** (<i class="zulip-icon zulip-icon-gear"></i>) icon in
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the upper right corner of the web or desktop app.
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1. Click the **Request education pricing** link at the top of the gear menu.
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1. Fill out the requested information, and click **Submit**.
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!!! tip ""
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If you don't see the **Request education pricing** link in the gear menu,
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update your [organization type](/help/organization-type) to either
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**Education (non-profit)** or **Education (for-profit)**.
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{end_tabs}
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## Differences between Zulip Cloud plans
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### How does having 10,000 messages of search history on Zulip Cloud Free work?
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Only the most recent 10,000 messages can be viewed and searched on the Zulip
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Cloud Free plan. Older messages are still stored and will become available
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again if the organization is upgraded to **Zulip Cloud Standard**.
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### Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?
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**No.** As discussed in [this blog
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post](https://blog.zulip.com/2022/08/26/why-slacks-free-plan-change-is-causing-an-exodus/),
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a time-based limit to message history is simply a bad model for a collaboration
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tool.
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## Payment methods
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### What are my payment options?
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{!payment-options.md!}
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### International SWIFT transfers
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{!international-wire-transfers.md!}
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### How does automatic license management work?
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{!automatic-billing.md!}
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### How does manual license management work?
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{!manual-billing-intro.md!}
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#### Manually update number of licenses
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{start_tabs}
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{tab|desktop-web}
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{relative|gear|billing}
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{!manual-add-license-instructions.md!}
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{end_tabs}
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## Temporary users and guests
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### How will I be charged for temporary users (e.g. limited-time clients)?
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Users [can be deactivated](/help/deactivate-or-reactivate-a-user) any time.
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Deactivating a user frees up their license for reuse.
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### How are guest accounts billed? Is there special pricing?
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For an organization with N other users, 5*N [guest users](/help/guest-users)
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are included at no extra charge. After that, you will be charged at 1/5 of
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your regular per-user pricing for each additional guest.
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## Related articles
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* [Trying out Zulip](/help/trying-out-zulip)
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* [Zulip Cloud or self-hosting?](/help/zulip-cloud-or-self-hosting)
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* [Self-hosted billing](/help/self-hosted-billing)
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* [Migrating from other chat tools](/help/migrating-from-other-chat-tools)
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* [Contact support](/help/contact-support)
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