mirror of https://github.com/zulip/zulip.git
152 lines
4.0 KiB
Markdown
152 lines
4.0 KiB
Markdown
# Zulip Cloud billing
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This page answers some frequently asked questions about [Zulip Cloud plans and
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pricing](https://zulip.com/plans/). If you have any other questions, please
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don't hesitate to reach out at [sales@zulip.com](mailto:sales@zulip.com).
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## Upgrade to a Zulip Cloud Standard or Plus plan
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{start_tabs}
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{tab|zulip-cloud-standard}
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{relative|gear|plans}
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1. Under the **Cloud Standard** pricing plan, click **Upgrade to Standard**.
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1. Select your preferred option from the **Payment schedule** dropdown.
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1. Click **Add card** to enter your payment details.
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1. Click **Purchase Zulip Cloud Standard**.
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{tab|zulip-cloud-plus}
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{relative|gear|plans}
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1. Under the **Cloud Plus** pricing plan, click **Contact sales**.
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{end_tabs}
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## Manage billing
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{start_tabs}
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{tab|desktop-web}
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{relative|gear|billing}
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{end_tabs}
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## Cancel paid plan
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If you cancel your plan, your organization will be downgraded to **Zulip Cloud
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Free** at the end of the current billing period.
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{start_tabs}
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{tab|desktop-web}
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{relative|gear|billing}
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1. At the bottom of the page, click **Cancel plan**.
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1. Click **Downgrade** to confirm.
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{end_tabs}
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## Apply for sponsorship
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{start_tabs}
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{tab|request-sponsorship}
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1. Click on the **gear** (<i class="zulip-icon zulip-icon-gear"></i>) icon in
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the upper right corner of the web or desktop app.
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1. Click the **Request sponsorship** link at the top of the gear menu.
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1. Fill out the requested information, and click **Submit**.
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{tab|request-education-pricing}
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1. Click on the **gear** (<i class="zulip-icon zulip-icon-gear"></i>) icon in
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the upper right corner of the web or desktop app.
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1. Click the **Request education pricing** link at the top of the gear menu.
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1. Fill out the requested information, and click **Submit**.
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{end_tabs}
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## Differences between Zulip Cloud plans
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### How does having 10,000 messages of search history on Zulip Cloud Free work?
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Only the most recent 10,000 messages can be viewed and searched on the Zulip
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Cloud Free plan. Older messages are still stored and will become available
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again if the organization is upgraded to Zulip Cloud Standard.
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### Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?
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**No.** As discussed in [this blog
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post](https://blog.zulip.com/2022/08/26/why-slacks-free-plan-change-is-causing-an-exodus/),
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a time-based limit to message history is simply a bad model for a collaboration
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tool.
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## Payment methods
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### Can I pay by credit card and/or invoice?
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You can always use a credit card to pay. If you would like to pay by invoice,
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you will need to sign up for an annual plan.
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### How does automatic billing work?
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{!automatic-billing.md!}
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### How does manual billing work?
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{!manual-billing-intro.md!}
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#### Manually manage licenses
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If your organization is on a manual billing plan, you can manage the number of
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licenses on your organization's billing page.
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{start_tabs}
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{tab|desktop-web}
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{relative|gear|billing}
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1. Modify **Number of licenses for current billing period** or **Number of
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licenses for next billing period**, and click **Update**.
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!!! tip ""
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You can only increase the number of licenses for the current billing period.
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{end_tabs}
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## Temporary users and guests
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### How will I be charged for temporary users (e.g. limited-time clients)?
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Users [can be deactivated](/help/deactivate-or-reactivate-a-user) any time.
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Deactivating a user frees up their license for reuse.
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### How are guest accounts billed? Is there special pricing?
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For an organization with N other users, 5*N [guest users](/help/guest-users)
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are included at no extra charge. After that, you will be charged at 1/5 of
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your regular per-user pricing for each additional guest.
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## Related articles
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* [Trying out Zulip](/help/trying-out-zulip)
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* [Zulip Cloud or self-hosting?](/help/zulip-cloud-or-self-hosting)
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* [Self-hosted billing](/help/self-hosted-billing)
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* [Migrating from other chat tools](/help/migrating-from-other-chat-tools)
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* [Contact support](/help/contact-support)
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