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Self-hosted Zulip billing

This page describes how to manage your self-hosted plan, and answers some common questions about plans and billing for self-hosted organizations. Please refer to Self-hosted Zulip plans and pricing for plan details. If you have any questions not answered here, please don't hesitate to reach out at sales@zulip.com.

Paid plan details and upgrades

For businesses with up to 10 Zulip users, the Self-managed plan is a good option, and includes free access to the Mobile Push Notification Service.

For businesses with more than 10 Zulip users, both the Basic and Business plans include unlimited access to the Mobile Push Notification Service.

The Business plan also includes commercial support for dozens of features and integrations that help businesses take full advantage of their Zulip implementation. The minimum purchase is 25 licenses.

If your organization requires hands-on support, such as real-time support during installation and upgrades, support for advanced deployment options, custom feature development or integrations, etc., should contact sales@zulip.com to discuss pricing.

Paid plan discounts are available in a variety of situations; see below for details.

Upgrades for legacy customers

Any Zulip server that registered for Zulip's Mobile Push Notification Service prior to December 12, 2023 is considered to be a legacy customer. Legacy customers can continue using the notification service for free (no action required) until February 15, 2024.

To continue using the service after that date, organizations with more than 10 users must upgrade to a paid plan or the Community plan. When you upgrade to a paid plan, you can start the plan right away (if you‘d like your technical support to start immediately), or schedule a February 15 start date.

Do I have to upgrade my server first?

While upgrading your Zulip server to version 8.0+ makes it more convenient to manage your plan, you do not have to upgrade your Zulip installation in order to sign up for a plan. The same plans are offered for all Zulip versions.

In addition to hundreds of other improvements, upgrading to Zulip Server 8.0+ lets you:

  • Easily log in to Zulip plan management, without an additional server authentication step.

  • Separately manage plans for all the organizations on your server.

  • Upload only the basic metadata required for the service, without also uploading usage statistics.

If you upgrade your server after signing up for a plan, you will be able to transfer your plan to an organization on your server. If your server has one organization on it, this will happen automatically. Otherwise, contact support@zulip.com for help.

Upgrading to a paid plan

{!self-hosted-billing-multiple-organizations.md!}

{start_tabs}

{tab|v8}

{!self-hosted-billing-admin-only.md!}

{!self-hosted-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, click the button at the bottom of the plan you would like to purchase.

  2. Select your preferred option from the Payment schedule dropdown.

  3. Under Plan start date, select February 15, 2024 or Today.

  4. Click Add card to enter your payment details.

  5. Click the Purchase or Schedule upgrade button to complete your purchase.

!!! warn ""

If your server hosts more than one organization, commercial
support for server-wide configurations requires upgrading the
organization with the largest number of users.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!legacy-log-in.md!}

  1. Select your preferred option from the Payment schedule dropdown.

  2. Under Plan start date, select February 15, 2024 or Today.

  3. Click Add card to enter your payment details.

  4. Click the Purchase or Schedule upgrade button to complete your purchase.

{end_tabs}

Upgrades for new customers

Upgrade to Zulip Basic

New customers are eligible for a free 30-day trial of Zulip Basic. An organization is considered to be a new customer if:

  • It was not registered for Zulip's Mobile Push Notification Service prior to December 12, 2023, and
  • It has never previously signed up for a self-hosted Zulip plan (Basic, Business, Community or Enterprise).

{!self-hosted-billing-multiple-organizations.md!}

{start_tabs}

{tab|v8}

{!register-server.md!}

{!self-hosted-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, click the Start 30-day trial button at the bottom of the Basic plan.

  2. Click Add card to enter your payment details.

  3. Click Start 30-day trial to start your free trial.

!!! tip ""

Once you start the trial, you can switch between monthly and annual billing
on your organization's billing page.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!register-server-legacy.md!}

{!legacy-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, click the Start 30-day trial button at the bottom of the Basic plan.

  2. Click Add card to enter your payment details.

  3. Click Start 30-day trial to start your free trial.

!!! tip ""

Once you start the trial, you can switch between monthly and annual billing
on your organization's billing page.

{end_tabs}

Upgrade to Zulip Business

{!self-hosted-billing-multiple-organizations.md!}

{start_tabs}

{tab|v8}

{!register-server.md!}

{!self-hosted-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, click the Upgrade to Business button at the bottom of the Business plan.

  2. Select your preferred option from the Payment schedule dropdown.

  3. Click Add card to enter your payment details.

  4. Click the Purchase button to complete your purchase.

!!! warn ""

If your server hosts more than one organization, commercial
support for server-wide configurations requires upgrading the
organization with the largest number of users.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!register-server-legacy.md!}

{!legacy-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, click the Upgrade to Business button at the bottom of the Business plan.

  2. Select your preferred option from the Payment schedule dropdown.

  3. Click Add card to enter your payment details.

  4. Click the Purchase button to complete your purchase.

!!! tip ""

Once you start the trial, you can switch between monthly and annual billing
on your organization's billing page.

{end_tabs}

Manage billing

{!self-hosted-billing-multiple-organizations.md!}

{start_tabs}

{tab|v8}

{!self-hosted-log-in.md!}

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!legacy-log-in.md!}

{end_tabs}

Cancel paid plan

{!self-hosted-billing-multiple-organizations.md!}

If you cancel your plan, your organization will be downgraded to the Self-managed plan at the end of the current billing period.

{start_tabs}

{tab|v8}

{!self-hosted-log-in.md!}

  1. At the bottom of the page, click Cancel plan.

  2. Click Downgrade to confirm.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!legacy-log-in.md!}

  1. At the bottom of the page, click Cancel plan.

  2. Click Downgrade to confirm.

{end_tabs}

Free Community plan

Zulip sponsors free plans for over 1000 worthy organizations. The following types of organizations are generally eligible for the free Community plan.

  • Open-source projects, including projects with a small paid team.
  • Research organizations, such as research groups, cross-institutional collaborations, etc.
  • Education and non-profit organizations with up to 100 users.
  • Communities and personal organizations (clubs, groups of friends, volunteer groups, etc.).

Organizations that have up to 10 users, or do not require mobile push notifications, will likely find the Self-managed plan to be the most convenient option. Larger organizations are encouraged to apply for the free Community plan, which includes unlimited push notifications and support for many Zulip features.

If you aren't sure whether your organization qualifies, submitting a sponsorship form describing your situation is a great starting point. Many organizations that don't qualify for the Community plan can still receive discounted Business plan pricing.

Apply for Community plan

These instructions describe the Community plan application process for an existing Zulip server. If you would like to inquire about Community plan eligibility prior to setting up a server, contact sales@zulip.com.

!!! tip ""

Organizations that do not qualify for a Community plan may be offered a
discount on the Business plan.

{start_tabs}

{tab|v8}

{!register-server.md!}

{!self-hosted-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, scroll down to the Sponsorship and discounts area, and click Request sponsorship.

  2. Fill out the requested information, and click Submit. Your application will be reviewed for Community plan eligibility.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!register-server-legacy.md!}

{!legacy-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, scroll down to the Sponsorship and discounts area, and click Request sponsorship.

  2. Fill out the requested information, and click Submit. Your application will be reviewed for Community plan eligibility.

!!! tip ""

Organizations that do not qualify for a Community plan may be offered a
discount on the Business plan.

{end_tabs}

Paid plan discounts

The following types of organizations are generally eligible for significant discounts on paid plans. You can also contact sales@zulip.com to discuss bulk discount pricing for a large organization.

Education pricing

Organizations operated by individual educators (for example, a professor teaching one or more classes) are generally eligible for a free Community plan.

Departments and other institutions using Zulip are eligible for discounted education pricing.

  • For-profit education pricing:

    • Basic plan: $0.50 per user per month
    • Business plan: $1 per user per month with annual billing ($1.20/month billed monthly) with a minimum purchase of 100 licenses.

  • Non-profit education pricing: The non-profit discount applies to online purchases only (no additional legal agreements) for use at registered non-profit institutions (e.g., colleges and universities).

    • Basic plan: $0.35 per user per month
    • Business plan: $0.67 per user per month with annual billing ($0.80/month billed monthly) with a minimum purchase of 100 licenses.

Non-profit pricing

Non-profits with no paid staff are eligible for the free Community plan.

For non-profits with paid staff, volunteers and other unpaid participants in your community are eligible for free Zulip accounts. Additionally, discounts are available for paid staff accounts. Contact sales@zulip.com to arrange discounted pricing for your organization.

Guest user discounts

There is no automatic discount for guest users. However, organizations with a large number of guest users are very likely to be eligible for a discount. If this is your situation, please apply for a discount or email sales@zulip.com.

Duplicate accounts

Some servers host multiple organizations, with some individuals having accounts in several of these organizations. If you have this setup, the ability to configure whether guests can see other users (introduced in Zulip 8.0) may allow you to consolidate into a single Zulip organization.

If you want to maintain a multi-organization setup with duplicate accounts, you may contact sales@zulip.com to arrange a discounted rate.

Apply for a paid plan discount

These instructions describe the paid plan discount application process for an existing Zulip server. If you would like to inquire about paid plan discount eligibility prior to setting up a server, contact sales@zulip.com.

{start_tabs}

{tab|v8}

{!register-server.md!}

{!self-hosted-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, scroll down to the Sponsorship and discounts area, and click Request sponsorship.

  2. Select your preferred option from the Plan dropdown.

  3. Fill out the requested information, and click Submit. Your application will be reviewed for discount eligibility.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!register-server-legacy.md!}

{!legacy-log-in.md!}

  1. On the page listing Zulip's self-hosted plans, scroll down to the Sponsorship and discounts area, and click Request sponsorship.

  2. Select your preferred option from the Plan dropdown.

  3. Fill out the requested information, and click Submit. Your application will be reviewed for discount eligibility.

{end_tabs}

Payment methods

Can I pay by credit card and/or invoice?

You can always use a credit card to pay. If you would like to pay by invoice, you will need to sign up for an annual plan.

How does automatic billing work?

{!automatic-billing.md!}

How does manual billing work?

{!manual-billing-intro.md!}

Manually manage licenses

{start_tabs}

{tab|v8}

{!self-hosted-log-in.md!}

  1. Modify Number of licenses for current billing period or Number of licenses for next billing period, and click Update.

!!! tip ""

You can only increase the number of licenses for the current billing period.

{tab|older-versions}

{!legacy-log-in-intro.md!}

{!legacy-log-in.md!}

  1. Modify Number of licenses for current billing period or Number of licenses for next billing period, and click Update.

!!! tip ""

You can only increase the number of licenses for the current billing period.

{end_tabs}

Self-hosting Zulip for free

Zulip is 100% open-source. Organizations that do not require support with their installation can always use Zulip for free with no limitations. Additionally, the Mobile Push Notification Service is provided free of charge for organizations with up to 10 users.

You can self-manage your Zulip installation without signing up for a plan. Get started with the installation guide.

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