zulip/templates/zerver/help/troubleshooting-desktop-notifications.md

Troubleshooting desktop notifications

First, make sure you have enabled desktop notifications for PMs or for the stream you are testing with.

Desktop notifications are triggered when a message arrives, and Zulip is not in focus or the message is offscreen. You must have Zulip open in a browser tab or in the Zulip desktop app to receive desktop notifications.

Visual desktop notifications appear in the corner of your main monitor. Audible desktop notifications make a sound.

The most common issue is that your browser or system settings are blocking notifications from Zulip.

Desktop app on macOS

1. Open your Mac System Preferences and select Notifications.

2. Select Zulip from the list of apps.

3. Configure the notification style that you would like Zulip to use.

Desktop app on Windows

1. Click the Start button and select Settings. Select System, and then Notifications & actions.

2. Select Zulip from the list of apps.

3. Configure the notification style that you would like Zulip to use.

Firefox

1. Open the Firefox Edit menu. Select Preferences.

2. On the left, select Privacy & Security. Scroll to the Permissions section and select the Settings button next to Notifications.

3. Find the URL for your Zulip organization, and adjust the Status selector to Allow.

Chrome

1. Click on Secure to the left of the URL bar. It should be green and have a lock icon next to it.

2. Set Notifications and Sound to Allow.

Alternate instructions:

1. Open the Chrome Edit menu. Select Preferences.

2. On the top left, select the menu icon (). Select Advanced, and then Privacy & Security. Click on Content settings (partway down the page), and select Notifications.

3. If the Zulip URL for your organization is listed under Blocked, select the menu icon () to its right, and click Remove.

4. Next to Allow, click Add.

5. Paste the Zulip URL for your organization into the site field, and click Add.