mirror of https://github.com/zulip/zulip.git
39 lines
1.6 KiB
Markdown
39 lines
1.6 KiB
Markdown
# Contact support
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We're here to help! This page will guide you to the best way to reach us.
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* For **support requests** regarding your Zulip Cloud organization or
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self-hosted server, [email Zulip support](mailto:support@zulip.com).
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* Response time: Usually 1-3 business days, or within one business day for
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paid customers.
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* For **sales**, **billing**, **partnerships**, and **other commercial
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questions**, contact [sales@zulip.com](mailto:sales@zulip.com).
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* Response time: Usually within one business day.
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* To **suggest new features**, **report an issue**, or **share any other
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feedback**, join the [Zulip development community][development-community].
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It's the best place to interactively discuss your problem or proposal. Please
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[follow the community norms](/development-community/#community-norms) when
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posting.
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* Response time: Usually within one business day.
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* If you have a **concrete bug report**, you can create an issue in the
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appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
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[server/web app](https://github.com/zulip/zulip/issues/new) repository if you
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aren't sure where to start.
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* Response time: Usually within one week.
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* Phone support is available only for **Enterprise support customers**.
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Your feedback helps us make Zulip better for everyone! Please reach out if you
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have questions, suggestions, or just want to brainstorm how to make Zulip work
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for your organization.
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[development-community]: https://zulip.com/development-community/
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## Related articles
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* [Zulip Cloud billing](/help/zulip-cloud-billing)
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* [View Zulip version](/help/view-zulip-version)
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