mirror of https://github.com/zulip/zulip.git
34 lines
1.6 KiB
Markdown
34 lines
1.6 KiB
Markdown
# Contact support
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General and technical support for Zulip is available through three
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channels:
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* [chat.zulip.org][chat-zulip-org], the Zulip development community.
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Depending on the time of day/week of your query and the complexity
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of your question, you may get complete responses immediately or up
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to a couple days later, but Zulip's threading makes it easy for us
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to reply to every thread. Please read the community conventions
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(linked above) and choose a topic when starting a conversation.
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* We aim to reply to [email support](mailto:support@zulip.com)
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questions within a business day. Simple queries or requests for
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data imports generally receive faster replies.
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* GitHub [server](https://github.com/zulip/zulip/issues/new), web
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[frontend](https://github.com/zulip/zulip/issues/new), [mobile
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app](https://github.com/zulip/zulip-mobile/issues/new), [desktop
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app](https://github.com/zulip/zulip-desktop/issues/new). If you
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aren't able to provide a clear bug report or are otherwise
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uncertain, it can be helpful to discuss in chat.zulip.org first to
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help create a better GitHub issue.
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* We don't offer phone support except as part of enterprise contracts.
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We love hearing feedback! Please reach out if you have feedback,
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questions, or just want to brainstorm how to make Zulip work for your
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organization.
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[chat-zulip-org]: https://zulip.readthedocs.io/en/latest/contributing/chat-zulip-org.html
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## Billing and commercial questions
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We provide exclusively [email support](mailto:support@zulip.com)
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for sales, billing, partnerships, and other commercial questions.
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