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zulip/templates/zerver/help/logging-in.md

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Logging in

By default, Zulip allows logging in via email/password as well as various social authentication providers like Google, GitHub, GitLab, and Apple.

Organization administrators can add other authentication methods, including the SAML and LDAP integrations, or disable any of the methods above.

You can log in with any method allowed by your organization, regardless of how you signed up. E.g. if you originally signed up using your Google account, you can later log in using GitHub, as long as your Google account and GitHub account use the same email address.

Log in to a Zulip organization for the first time

{start_tabs}

{tab|web}

  1. Go to the Zulip URL of the organization.

  2. Follow the on-screen instructions.

{tab|desktop}

!!! warn "" If you are having trouble connecting, you may need to set your proxy settings or add a custom certificate.

  1. Click the plus () icon in the organizations sidebar on the left. You can also select Add Organization from the Zulip menu in the top menu bar.

  2. Enter the Zulip URL of the organization, and click Connect.

  3. Follow the on-screen instructions.

{!desktop-toggle-sidebar-tip.md!}

{tab|mobile}

{!mobile-profile-menu.md!}

  1. Tap Switch account.

  2. Tap Add new account.

  3. Enter the Zulip URL of the organization, and tap Enter.

  4. Follow the on-screen instructions.

{end_tabs}

For subsequent logins, see switching between organizations.

Troubleshooting

I don't know my Zulip URL

Some ideas:

  • If you know your organization is hosted on zulip.com, go to find my account and enter the email address that you signed up with.

  • Try guessing the URL. Zulip URLs often look like <name>.zulipchat.com, zulip.<name>.com, or chat.<name>.com (replace <name> with the name of your organization).

  • Ask your organization administrators for your Zulip URL.

I signed up with Google/GitHub auth and never set a password

If you signed up using passwordless authentication and want to start logging in via email/password, you can reset your password.

I forgot my password

You can reset your password. This requires access to the email address you currently have on file. We recommend keeping your email address up to date.

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