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help: Document file upload limits in help center.

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Alya Abbott 2024-09-23 12:45:15 -07:00 committed by Tim Abbott
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help/share-and-upload-files.md
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@ -4,9 +4,9 @@ Zulip supports attaching multiple files to messages, including images,
documents, sound, and video. You can edit the names of the files others see
after you upload them.
For images and videos, a small preview will be shown directly in the message.
People reading the message can click on the preview to
[view the full-size image or video](/help/view-images-and-videos).
For images and videos, a small preview will be shown directly in the message, if
there are up to 24 attachments. People reading the message can click on the
preview to [view the full-size image or video](/help/view-images-and-videos).
## Uploading files
@ -114,13 +114,20 @@ You can share files from other apps on Zulip.
![Markdown image](/static/images/help/markdown-image.png)
## Troubleshooting info
## File upload limits
Zulip does not generate thumbnails for messages with more than ten
attachments.
The Zulip Cloud Standard and Zulip Cloud Plus
[plans](https://zulip.com/plans/#cloud) include 5 GB of file storage per user.
Each uploaded file can be up to 1 GB.
The maximum file size for attachments is 100MB in most Zulip installations.
This limit can be changed by the server administrator.
The Zulip Cloud Free [plan](https://zulip.com/plans/#cloud) includes a total of
5 GB of file storage. Each uploaded file can be up to 10 MB.
In organizations on a self-hosted server, server administrators can configure
the maximum size for uploaded files via the `MAX_FILE_UPLOAD_SIZE`
[server setting][system-settings].
[system-settings]: https://zulip.readthedocs.io/en/stable/production/settings.html
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