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portico: Fix typo.
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@ -76,7 +76,7 @@ communication tool across all job functions. There is a stream for each
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department (IT, human resources, etc.), as well as a dedicated stream for each
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customer, where team leaders post daily updates.
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For agents, may of whom are not fully comfortable with modern software, Zulip
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For agents, many of whom are not fully comfortable with modern software, Zulip
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being easy to use is invaluable. "We checked out Microsoft Teams and Mattermost,
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and most of our users didn’t like these programs, because they didn’t know how
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to work with them,” Erik says. “In Zulip, agents love the “Combined feed” view,”
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