zulip/zerver/lib/push_notifications.py

# See https://zulip.readthedocs.io/en/latest/subsystems/notifications.html

import asyncio
import base64
import logging
import re
from dataclasses import dataclass
from functools import lru_cache
from typing import TYPE_CHECKING, Any, Dict, List, Optional, Sequence, Tuple, Type, Union

import gcm
import lxml.html
import orjson
from django.conf import settings
from django.db import IntegrityError, transaction
from django.db.models import F
from django.utils.timezone import now as timezone_now
from django.utils.translation import gettext as _
from django.utils.translation import override as override_language

from zerver.decorator import statsd_increment
from zerver.lib.avatar import absolute_avatar_url
from zerver.lib.exceptions import JsonableError
from zerver.lib.message import access_message, bulk_access_messages_expect_usermessage, huddle_users
from zerver.lib.remote_server import send_json_to_push_bouncer, send_to_push_bouncer
from zerver.lib.timestamp import datetime_to_timestamp
from zerver.models import (
    AbstractPushDeviceToken,
    ArchivedMessage,
    Message,
    NotificationTriggers,
    PushDeviceToken,
    Recipient,
    UserGroup,
    UserMessage,
    UserProfile,
    get_display_recipient,
    get_user_profile_by_id,
)

if TYPE_CHECKING:
    import aioapns

logger = logging.getLogger(__name__)

if settings.ZILENCER_ENABLED:
    from zilencer.models import RemotePushDeviceToken, RemoteZulipServer

DeviceToken = Union[PushDeviceToken, "RemotePushDeviceToken"]

# We store the token as b64, but apns-client wants hex strings
def b64_to_hex(data: str) -> str:
    return base64.b64decode(data).hex()


def hex_to_b64(data: str) -> str:
    return base64.b64encode(bytes.fromhex(data)).decode()


#
# Sending to APNs, for iOS
#


@dataclass
class APNsContext:
    apns: "aioapns.APNs"
    loop: asyncio.AbstractEventLoop


@lru_cache(maxsize=None)
def get_apns_context() -> Optional[APNsContext]:
    # We lazily do this import as part of optimizing Zulip's base
    # import time.
    import aioapns

    # aioapns logs at "error" level for every non-successful request,
    # which fills the logs; see https://github.com/Fatal1ty/aioapns/issues/15
    logging.getLogger("aioapns").setLevel(logging.CRITICAL)

    if settings.APNS_CERT_FILE is None:
        return None

    # NB if called concurrently, this will make excess connections.
    # That's a little sloppy, but harmless unless a server gets
    # hammered with a ton of these all at once after startup.
    loop = asyncio.new_event_loop()

    async def make_apns() -> aioapns.APNs:
        return aioapns.APNs(
            client_cert=settings.APNS_CERT_FILE,
            topic=settings.APNS_TOPIC,
            max_connection_attempts=APNS_MAX_RETRIES,
            use_sandbox=settings.APNS_SANDBOX,
        )

    apns = loop.run_until_complete(make_apns())
    return APNsContext(apns=apns, loop=loop)


def apns_enabled() -> bool:
    return get_apns_context() is not None


def modernize_apns_payload(data: Dict[str, Any]) -> Dict[str, Any]:
    """Take a payload in an unknown Zulip version's format, and return in current format."""
    # TODO this isn't super robust as is -- if a buggy remote server
    # sends a malformed payload, we are likely to raise an exception.
    if "message_ids" in data:
        # The format sent by 1.6.0, from the earliest pre-1.6.0
        # version with bouncer support up until 613d093d7 pre-1.7.0:
        #   'alert': str,              # just sender, and text about PM/group-PM/mention
        #   'message_ids': List[int],  # always just one
        return {
            "alert": data["alert"],
            "badge": 0,
            "custom": {
                "zulip": {
                    "message_ids": data["message_ids"],
                },
            },
        }
    else:
        # Something already compatible with the current format.
        # `alert` may be a string, or a dict with `title` and `body`.
        # In 1.7.0 and 1.7.1, before 0912b5ba8 pre-1.8.0, the only
        # item in `custom.zulip` is `message_ids`.
        return data


APNS_MAX_RETRIES = 3


@statsd_increment("apple_push_notification")
def send_apple_push_notification(
    user_id: int,
    devices: Sequence[DeviceToken],
    payload_data: Dict[str, Any],
    remote: Optional["RemoteZulipServer"] = None,
) -> None:
    if not devices:
        return
    # We lazily do the APNS imports as part of optimizing Zulip's base
    # import time; since these are only needed in the push
    # notification queue worker, it's best to only import them in the
    # code that needs them.
    import aioapns
    import aioapns.exceptions

    apns_context = get_apns_context()
    if apns_context is None:
        logger.debug(
            "APNs: Dropping a notification because nothing configured.  "
            "Set PUSH_NOTIFICATION_BOUNCER_URL (or APNS_CERT_FILE)."
        )
        return

    if remote:
        assert settings.ZILENCER_ENABLED
        DeviceTokenClass: Type[AbstractPushDeviceToken] = RemotePushDeviceToken
    else:
        DeviceTokenClass = PushDeviceToken

    if remote:
        logger.info(
            "APNs: Sending notification for remote user %s:%d to %d devices",
            remote.uuid,
            user_id,
            len(devices),
        )
    else:
        logger.info(
            "APNs: Sending notification for local user %d to %d devices", user_id, len(devices)
        )
    payload_data = modernize_apns_payload(payload_data).copy()
    message = {**payload_data.pop("custom", {}), "aps": payload_data}
    for device in devices:
        # TODO obviously this should be made to actually use the async
        request = aioapns.NotificationRequest(
            device_token=device.token, message=message, time_to_live=24 * 3600
        )

        try:
            result = apns_context.loop.run_until_complete(
                apns_context.apns.send_notification(request)
            )
        except aioapns.exceptions.ConnectionError as e:
            logger.warning(
                "APNs: ConnectionError sending for user %d to device %s: %s",
                user_id,
                device.token,
                e.__class__.__name__,
            )
            continue

        if result.is_successful:
            logger.info("APNs: Success sending for user %d to device %s", user_id, device.token)
        elif result.description in ["Unregistered", "BadDeviceToken", "DeviceTokenNotForTopic"]:
            logger.info(
                "APNs: Removing invalid/expired token %s (%s)", device.token, result.description
            )
            # We remove all entries for this token (There
            # could be multiple for different Zulip servers).
            DeviceTokenClass.objects.filter(token=device.token, kind=DeviceTokenClass.APNS).delete()
        else:
            logger.warning(
                "APNs: Failed to send for user %d to device %s: %s",
                user_id,
                device.token,
                result.description,
            )


#
# Sending to GCM, for Android
#


def make_gcm_client() -> gcm.GCM:  # nocoverage
    # From GCM upstream's doc for migrating to FCM:
    #
    #   FCM supports HTTP and XMPP protocols that are virtually
    #   identical to the GCM server protocols, so you don't need to
    #   update your sending logic for the migration.
    #
    #   https://developers.google.com/cloud-messaging/android/android-migrate-fcm
    #
    # The one thing we're required to change on the server is the URL of
    # the endpoint.  So we get to keep using the GCM client library we've
    # been using (as long as we're happy with it) -- just monkey-patch in
    # that one change, because the library's API doesn't anticipate that
    # as a customization point.
    gcm.gcm.GCM_URL = "https://fcm.googleapis.com/fcm/send"
    return gcm.GCM(settings.ANDROID_GCM_API_KEY)


if settings.ANDROID_GCM_API_KEY:  # nocoverage
    gcm_client = make_gcm_client()
else:
    gcm_client = None


def gcm_enabled() -> bool:  # nocoverage
    return gcm_client is not None


# This is purely used in testing
def send_android_push_notification_to_user(
    user_profile: UserProfile, data: Dict[str, Any], options: Dict[str, Any]
) -> None:
    devices = list(PushDeviceToken.objects.filter(user=user_profile, kind=PushDeviceToken.GCM))
    send_android_push_notification(user_profile.id, devices, data, options)


def parse_gcm_options(options: Dict[str, Any], data: Dict[str, Any]) -> str:
    """
    Parse GCM options, supplying defaults, and raising an error if invalid.

    The options permitted here form part of the Zulip notification
    bouncer's API.  They are:

    `priority`: Passed through to GCM; see upstream doc linked below.
        Zulip servers should always set this; when unset, we guess a value
        based on the behavior of old server versions.

    Including unrecognized options is an error.

    For details on options' semantics, see this GCM upstream doc:
      https://firebase.google.com/docs/cloud-messaging/http-server-ref

    Returns `priority`.
    """
    priority = options.pop("priority", None)
    if priority is None:
        # An older server.  Identify if this seems to be an actual notification.
        if data.get("event") == "message":
            priority = "high"
        else:  # `'event': 'remove'`, presumably
            priority = "normal"
    if priority not in ("normal", "high"):
        raise JsonableError(
            _(
                "Invalid GCM option to bouncer: priority {!r}",
            ).format(priority)
        )

    if options:
        # We're strict about the API; there is no use case for a newer Zulip
        # server talking to an older bouncer, so we only need to provide
        # one-way compatibility.
        raise JsonableError(
            _(
                "Invalid GCM options to bouncer: {}",
            ).format(orjson.dumps(options).decode())
        )

    return priority  # when this grows a second option, can make it a tuple


@statsd_increment("android_push_notification")
def send_android_push_notification(
    user_id: int,
    devices: Sequence[DeviceToken],
    data: Dict[str, Any],
    options: Dict[str, Any],
    remote: Optional["RemoteZulipServer"] = None,
) -> None:
    """
    Send a GCM message to the given devices.

    See https://firebase.google.com/docs/cloud-messaging/http-server-ref
    for the GCM upstream API which this talks to.

    data: The JSON object (decoded) to send as the 'data' parameter of
        the GCM message.
    options: Additional options to control the GCM message sent.
        For details, see `parse_gcm_options`.
    """
    if not devices:
        return
    if not gcm_client:
        logger.debug(
            "Skipping sending a GCM push notification since "
            "PUSH_NOTIFICATION_BOUNCER_URL and ANDROID_GCM_API_KEY are both unset"
        )
        return

    if remote:
        logger.info(
            "GCM: Sending notification for remote user %s:%d to %d devices",
            remote.uuid,
            user_id,
            len(devices),
        )
    else:
        logger.info(
            "GCM: Sending notification for local user %d to %d devices", user_id, len(devices)
        )
    reg_ids = [device.token for device in devices]
    priority = parse_gcm_options(options, data)
    try:
        # See https://firebase.google.com/docs/cloud-messaging/http-server-ref .
        # Two kwargs `retries` and `session` get eaten by `json_request`;
        # the rest pass through to the GCM server.
        res = gcm_client.json_request(
            registration_ids=reg_ids, priority=priority, data=data, retries=10
        )
    except OSError:
        logger.warning("Error while pushing to GCM", exc_info=True)
        return

    if res and "success" in res:
        for reg_id, msg_id in res["success"].items():
            logger.info("GCM: Sent %s as %s", reg_id, msg_id)

    if remote:
        assert settings.ZILENCER_ENABLED
        DeviceTokenClass: Type[AbstractPushDeviceToken] = RemotePushDeviceToken
    else:
        DeviceTokenClass = PushDeviceToken

    # res.canonical will contain results when there are duplicate registrations for the same
    # device. The "canonical" registration is the latest registration made by the device.
    # Ref: https://developer.android.com/google/gcm/adv.html#canonical
    if "canonical" in res:
        for reg_id, new_reg_id in res["canonical"].items():
            if reg_id == new_reg_id:
                # I'm not sure if this should happen. In any case, not really actionable.
                logger.warning("GCM: Got canonical ref but it already matches our ID %s!", reg_id)
            elif not DeviceTokenClass.objects.filter(
                token=new_reg_id, kind=DeviceTokenClass.GCM
            ).count():
                # This case shouldn't happen; any time we get a canonical ref it should have been
                # previously registered in our system.
                #
                # That said, recovery is easy: just update the current PDT object to use the new ID.
                logger.warning(
                    "GCM: Got canonical ref %s replacing %s but new ID not registered! Updating.",
                    new_reg_id,
                    reg_id,
                )
                DeviceTokenClass.objects.filter(token=reg_id, kind=DeviceTokenClass.GCM).update(
                    token=new_reg_id
                )
            else:
                # Since we know the new ID is registered in our system we can just drop the old one.
                logger.info("GCM: Got canonical ref %s, dropping %s", new_reg_id, reg_id)

                DeviceTokenClass.objects.filter(token=reg_id, kind=DeviceTokenClass.GCM).delete()

    if "errors" in res:
        for error, reg_ids in res["errors"].items():
            if error in ["NotRegistered", "InvalidRegistration"]:
                for reg_id in reg_ids:
                    logger.info("GCM: Removing %s", reg_id)
                    # We remove all entries for this token (There
                    # could be multiple for different Zulip servers).
                    DeviceTokenClass.objects.filter(
                        token=reg_id, kind=DeviceTokenClass.GCM
                    ).delete()
            else:
                for reg_id in reg_ids:
                    logger.warning("GCM: Delivery to %s failed: %s", reg_id, error)

    # python-gcm handles retrying of the unsent messages.
    # Ref: https://github.com/geeknam/python-gcm/blob/master/gcm/gcm.py#L497


#
# Sending to a bouncer
#


def uses_notification_bouncer() -> bool:
    return settings.PUSH_NOTIFICATION_BOUNCER_URL is not None


def send_notifications_to_bouncer(
    user_profile_id: int,
    apns_payload: Dict[str, Any],
    gcm_payload: Dict[str, Any],
    gcm_options: Dict[str, Any],
) -> Tuple[int, int]:
    post_data = {
        "user_id": user_profile_id,
        "apns_payload": apns_payload,
        "gcm_payload": gcm_payload,
        "gcm_options": gcm_options,
    }
    # Calls zilencer.views.remote_server_notify_push
    response_data = send_json_to_push_bouncer("POST", "push/notify", post_data)
    assert isinstance(response_data["total_android_devices"], int)
    assert isinstance(response_data["total_apple_devices"], int)

    return response_data["total_android_devices"], response_data["total_apple_devices"]


#
# Managing device tokens
#


def add_push_device_token(
    user_profile: UserProfile, token_str: str, kind: int, ios_app_id: Optional[str] = None
) -> PushDeviceToken:
    logger.info(
        "Registering push device: %d %r %d %r", user_profile.id, token_str, kind, ios_app_id
    )

    # Regardless of whether we're using the push notifications
    # bouncer, we want to store a PushDeviceToken record locally.
    # These can be used to discern whether the user has any mobile
    # devices configured, and is also where we will store encryption
    # keys for mobile push notifications.
    try:
        with transaction.atomic():
            token = PushDeviceToken.objects.create(
                user_id=user_profile.id,
                kind=kind,
                token=token_str,
                ios_app_id=ios_app_id,
                # last_updated is to be renamed to date_created.
                last_updated=timezone_now(),
            )
    except IntegrityError:
        token = PushDeviceToken.objects.get(
            user_id=user_profile.id,
            kind=kind,
            token=token_str,
        )

    # If we're sending things to the push notification bouncer
    # register this user with them here
    if uses_notification_bouncer():
        post_data = {
            "server_uuid": settings.ZULIP_ORG_ID,
            "user_id": user_profile.id,
            "token": token_str,
            "token_kind": kind,
        }

        if kind == PushDeviceToken.APNS:
            post_data["ios_app_id"] = ios_app_id

        logger.info("Sending new push device to bouncer: %r", post_data)
        # Calls zilencer.views.register_remote_push_device
        send_to_push_bouncer("POST", "push/register", post_data)

    return token


def remove_push_device_token(user_profile: UserProfile, token_str: str, kind: int) -> None:
    try:
        token = PushDeviceToken.objects.get(token=token_str, kind=kind, user=user_profile)
        token.delete()
    except PushDeviceToken.DoesNotExist:
        # If we are using bouncer, don't raise the exception. It will
        # be raised by the code below eventually. This is important
        # during the transition period after upgrading to a version
        # that stores local PushDeviceToken objects even when using
        # the push notifications bouncer.
        if not uses_notification_bouncer():
            raise JsonableError(_("Token does not exist"))

    # If we're sending things to the push notification bouncer
    # unregister this user with them here
    if uses_notification_bouncer():
        # TODO: Make this a remove item
        post_data = {
            "server_uuid": settings.ZULIP_ORG_ID,
            "user_id": user_profile.id,
            "token": token_str,
            "token_kind": kind,
        }
        # Calls zilencer.views.unregister_remote_push_device
        send_to_push_bouncer("POST", "push/unregister", post_data)


def clear_push_device_tokens(user_profile_id: int) -> None:
    # Deletes all of a user's PushDeviceTokens.
    if uses_notification_bouncer():
        post_data = {
            "server_uuid": settings.ZULIP_ORG_ID,
            "user_id": user_profile_id,
        }
        send_to_push_bouncer("POST", "push/unregister/all", post_data)
        return

    PushDeviceToken.objects.filter(user_id=user_profile_id).delete()


#
# Push notifications in general
#


def push_notifications_enabled() -> bool:
    """True just if this server has configured a way to send push notifications."""
    if (
        uses_notification_bouncer()
        and settings.ZULIP_ORG_KEY is not None
        and settings.ZULIP_ORG_ID is not None
    ):  # nocoverage
        # We have the needed configuration to send push notifications through
        # the bouncer.  Better yet would be to confirm that this config actually
        # works -- e.g., that we have ever successfully sent to the bouncer --
        # but this is a good start.
        return True
    if settings.DEVELOPMENT and (apns_enabled() or gcm_enabled()):  # nocoverage
        # Since much of the notifications logic is platform-specific, the mobile
        # developers often work on just one platform at a time, so we should
        # only require one to be configured.
        return True
    elif apns_enabled() and gcm_enabled():  # nocoverage
        # We have the needed configuration to send through APNs and GCM directly
        # (i.e., we are the bouncer, presumably.)  Again, assume it actually works.
        return True
    return False


def initialize_push_notifications() -> None:
    if not push_notifications_enabled():
        if settings.DEVELOPMENT and not settings.TEST_SUITE:  # nocoverage
            # Avoid unnecessary spam on development environment startup
            return
        logger.warning(
            "Mobile push notifications are not configured.\n  "
            "See https://zulip.readthedocs.io/en/latest/"
            "production/mobile-push-notifications.html"
        )


def get_gcm_alert(
    message: Message, trigger: str, mentioned_user_group_name: Optional[str] = None
) -> str:
    """
    Determine what alert string to display based on the missed messages.
    """
    sender_str = message.sender.full_name
    display_recipient = get_display_recipient(message.recipient)
    if (
        message.recipient.type == Recipient.HUDDLE
        and trigger == NotificationTriggers.PRIVATE_MESSAGE
    ):
        return f"New private group message from {sender_str}"
    elif (
        message.recipient.type == Recipient.PERSONAL
        and trigger == NotificationTriggers.PRIVATE_MESSAGE
    ):
        return f"New private message from {sender_str}"
    elif message.is_stream_message() and trigger == NotificationTriggers.MENTION:
        if mentioned_user_group_name is None:
            return f"{sender_str} mentioned you in #{display_recipient}"
        else:
            return f"{sender_str} mentioned @{mentioned_user_group_name} in #{display_recipient}"
    elif message.is_stream_message() and trigger == NotificationTriggers.WILDCARD_MENTION:
        return f"{sender_str} mentioned everyone in #{display_recipient}"
    else:
        assert message.is_stream_message() and trigger == NotificationTriggers.STREAM_PUSH
        return f"New stream message from {sender_str} in #{display_recipient}"


def get_mobile_push_content(rendered_content: str) -> str:
    def get_text(elem: lxml.html.HtmlElement) -> str:
        # Convert default emojis to their Unicode equivalent.
        classes = elem.get("class", "")
        if "emoji" in classes:
            match = re.search(r"emoji-(?P<emoji_code>\S+)", classes)
            if match:
                emoji_code = match.group("emoji_code")
                char_repr = ""
                for codepoint in emoji_code.split("-"):
                    char_repr += chr(int(codepoint, 16))
                return char_repr
        # Handles realm emojis, avatars etc.
        if elem.tag == "img":
            return elem.get("alt", "")
        if elem.tag == "blockquote":
            return ""  # To avoid empty line before quote text
        return elem.text or ""

    def format_as_quote(quote_text: str) -> str:
        return "".join(
            f"> {line}\n" for line in quote_text.splitlines() if line  # Remove empty lines
        )

    def render_olist(ol: lxml.html.HtmlElement) -> str:
        items = []
        counter = int(ol.get("start")) if ol.get("start") else 1
        nested_levels = len(list(ol.iterancestors("ol")))
        indent = ("\n" + "  " * nested_levels) if nested_levels else ""

        for li in ol:
            items.append(indent + str(counter) + ". " + process(li).strip())
            counter += 1

        return "\n".join(items)

    def render_spoiler(elem: lxml.html.HtmlElement) -> str:
        header = elem.find_class("spoiler-header")[0]
        text = process(header).strip()
        if len(text) == 0:
            return "(…)\n"
        return f"{text} (…)\n"

    def process(elem: lxml.html.HtmlElement) -> str:
        plain_text = ""
        if elem.tag == "ol":
            plain_text = render_olist(elem)
        elif "spoiler-block" in elem.get("class", ""):
            plain_text += render_spoiler(elem)
        else:
            plain_text = get_text(elem)
            sub_text = ""
            for child in elem:
                sub_text += process(child)
            if elem.tag == "blockquote":
                sub_text = format_as_quote(sub_text)
            plain_text += sub_text
            plain_text += elem.tail or ""
        return plain_text

    if settings.PUSH_NOTIFICATION_REDACT_CONTENT:
        return (
            "*"
            + _(
                "This organization has disabled including message content in mobile push notifications"
            )
            + "*"
        )

    elem = lxml.html.fragment_fromstring(rendered_content, create_parent=True)
    plain_text = process(elem)
    return plain_text


def truncate_content(content: str) -> Tuple[str, bool]:
    # We use Unicode character 'HORIZONTAL ELLIPSIS' (U+2026) instead
    # of three dots as this saves two extra characters for textual
    # content. This function will need to be updated to handle Unicode
    # combining characters and tags when we start supporting themself.
    if len(content) <= 200:
        return content, False
    return content[:200] + "…", True


def get_base_payload(user_profile: UserProfile) -> Dict[str, Any]:
    """Common fields for all notification payloads."""
    data: Dict[str, Any] = {}

    # These will let the app support logging into multiple realms and servers.
    data["server"] = settings.EXTERNAL_HOST
    data["realm_id"] = user_profile.realm.id
    data["realm_uri"] = user_profile.realm.uri
    data["user_id"] = user_profile.id

    return data


def get_message_payload(
    user_profile: UserProfile,
    message: Message,
    mentioned_user_group_id: Optional[int] = None,
    mentioned_user_group_name: Optional[str] = None,
) -> Dict[str, Any]:
    """Common fields for `message` payloads, for all platforms."""
    data = get_base_payload(user_profile)

    # `sender_id` is preferred, but some existing versions use `sender_email`.
    data["sender_id"] = message.sender.id
    data["sender_email"] = message.sender.email
    if mentioned_user_group_id is not None:
        assert mentioned_user_group_name is not None
        data["mentioned_user_group_id"] = mentioned_user_group_id
        data["mentioned_user_group_name"] = mentioned_user_group_name

    if message.recipient.type == Recipient.STREAM:
        data["recipient_type"] = "stream"
        data["stream"] = get_display_recipient(message.recipient)
        data["stream_id"] = message.recipient.type_id
        data["topic"] = message.topic_name()
    elif message.recipient.type == Recipient.HUDDLE:
        data["recipient_type"] = "private"
        data["pm_users"] = huddle_users(message.recipient.id)
    else:  # Recipient.PERSONAL
        data["recipient_type"] = "private"

    return data


def get_apns_alert_title(message: Message) -> str:
    """
    On an iOS notification, this is the first bolded line.
    """
    if message.recipient.type == Recipient.HUDDLE:
        recipients = get_display_recipient(message.recipient)
        assert isinstance(recipients, list)
        return ", ".join(sorted(r["full_name"] for r in recipients))
    elif message.is_stream_message():
        return f"#{get_display_recipient(message.recipient)} > {message.topic_name()}"
    # For personal PMs, we just show the sender name.
    return message.sender.full_name


def get_apns_alert_subtitle(
    user_profile: UserProfile,
    message: Message,
    trigger: str,
    mentioned_user_group_name: Optional[str] = None,
) -> str:
    """
    On an iOS notification, this is the second bolded line.
    """
    if trigger == NotificationTriggers.MENTION:
        if mentioned_user_group_name is not None:
            return _("{full_name} mentioned @{user_group_name}:").format(
                full_name=message.sender.full_name, user_group_name=mentioned_user_group_name
            )
        else:
            return _("{full_name} mentioned you:").format(full_name=message.sender.full_name)
    elif trigger == NotificationTriggers.WILDCARD_MENTION:
        return _("{full_name} mentioned everyone:").format(full_name=message.sender.full_name)
    elif message.recipient.type == Recipient.PERSONAL:
        return ""
    # For group PMs, or regular messages to a stream, just use a colon to indicate this is the sender.
    return message.sender.full_name + ":"


def get_apns_badge_count(
    user_profile: UserProfile, read_messages_ids: Optional[Sequence[int]] = []
) -> int:
    # NOTE: We have temporarily set get_apns_badge_count to always
    # return 0 until we can debug a likely mobile app side issue with
    # handling notifications while the app is open.
    return 0


def get_apns_badge_count_future(
    user_profile: UserProfile, read_messages_ids: Optional[Sequence[int]] = []
) -> int:
    # Future implementation of get_apns_badge_count; unused but
    # we expect to use this once we resolve client-side bugs.
    return (
        UserMessage.objects.filter(user_profile=user_profile)
        .extra(where=[UserMessage.where_active_push_notification()])
        .exclude(
            # If we've just marked some messages as read, they're still
            # marked as having active notifications; we'll clear that flag
            # only after we've sent that update to the devices.  So we need
            # to exclude them explicitly from the count.
            message_id__in=read_messages_ids
        )
        .count()
    )


def get_message_payload_apns(
    user_profile: UserProfile,
    message: Message,
    trigger: str,
    mentioned_user_group_id: Optional[int] = None,
    mentioned_user_group_name: Optional[str] = None,
) -> Dict[str, Any]:
    """A `message` payload for iOS, via APNs."""
    zulip_data = get_message_payload(
        user_profile, message, mentioned_user_group_id, mentioned_user_group_name
    )
    zulip_data.update(
        message_ids=[message.id],
    )

    assert message.rendered_content is not None
    with override_language(user_profile.default_language):
        content, _ = truncate_content(get_mobile_push_content(message.rendered_content))
        apns_data = {
            "alert": {
                "title": get_apns_alert_title(message),
                "subtitle": get_apns_alert_subtitle(
                    user_profile, message, trigger, mentioned_user_group_name
                ),
                "body": content,
            },
            "sound": "default",
            "badge": get_apns_badge_count(user_profile),
            "custom": {"zulip": zulip_data},
        }
    return apns_data


def get_message_payload_gcm(
    user_profile: UserProfile,
    message: Message,
    trigger: str,
    mentioned_user_group_id: Optional[int] = None,
    mentioned_user_group_name: Optional[str] = None,
) -> Tuple[Dict[str, Any], Dict[str, Any]]:
    """A `message` payload + options, for Android via GCM/FCM."""
    data = get_message_payload(
        user_profile, message, mentioned_user_group_id, mentioned_user_group_name
    )
    assert message.rendered_content is not None
    with override_language(user_profile.default_language):
        content, truncated = truncate_content(get_mobile_push_content(message.rendered_content))
        data.update(
            event="message",
            alert=get_gcm_alert(message, trigger, mentioned_user_group_name),
            zulip_message_id=message.id,  # message_id is reserved for CCS
            time=datetime_to_timestamp(message.date_sent),
            content=content,
            content_truncated=truncated,
            sender_full_name=message.sender.full_name,
            sender_avatar_url=absolute_avatar_url(message.sender),
        )
    gcm_options = {"priority": "high"}
    return data, gcm_options


def get_remove_payload_gcm(
    user_profile: UserProfile,
    message_ids: List[int],
) -> Tuple[Dict[str, Any], Dict[str, Any]]:
    """A `remove` payload + options, for Android via GCM/FCM."""
    gcm_payload = get_base_payload(user_profile)
    gcm_payload.update(
        event="remove",
        zulip_message_ids=",".join(str(id) for id in message_ids),
        # Older clients (all clients older than 2019-02-13) look only at
        # `zulip_message_id` and ignore `zulip_message_ids`.  Do our best.
        zulip_message_id=message_ids[0],
    )
    gcm_options = {"priority": "normal"}
    return gcm_payload, gcm_options


def get_remove_payload_apns(user_profile: UserProfile, message_ids: List[int]) -> Dict[str, Any]:
    zulip_data = get_base_payload(user_profile)
    zulip_data.update(
        event="remove",
        zulip_message_ids=",".join(str(id) for id in message_ids),
    )
    apns_data = {
        "badge": get_apns_badge_count(user_profile, message_ids),
        "custom": {"zulip": zulip_data},
    }
    return apns_data


def handle_remove_push_notification(user_profile_id: int, message_ids: List[int]) -> None:
    """This should be called when a message that previously had a
    mobile push notification executed is read.  This triggers a push to the
    mobile app, when the message is read on the server, to remove the
    message from the notification.
    """
    user_profile = get_user_profile_by_id(user_profile_id)
    message_ids = bulk_access_messages_expect_usermessage(user_profile_id, message_ids)

    # APNs has a 4KB limit on the maximum size of messages, which
    # translated to several hundred message IDs in one of these
    # notifications. In rare cases, it's possible for someone to mark
    # thousands of push notification eligible messages as read at
    # once. We could handle this situation with a loop, but we choose
    # to truncate instead to avoid extra network traffic, because it's
    # very likely the user has manually cleared the notifications in
    # their mobile device's UI anyway.
    #
    # When truncating, we keep only the newest N messages in this
    # remove event. This is optimal because older messages are the
    # ones most likely to have already been manually cleared at some
    # point in the past.
    #
    # We choose 200 here because a 10-digit message ID plus a comma and
    # space consume 12 bytes, and 12 x 200 = 2400 bytes is still well
    # below the 4KB limit (leaving plenty of space for metadata).
    MAX_APNS_MESSAGE_IDS = 200
    truncated_message_ids = list(sorted(message_ids))[-MAX_APNS_MESSAGE_IDS:]
    gcm_payload, gcm_options = get_remove_payload_gcm(user_profile, truncated_message_ids)
    apns_payload = get_remove_payload_apns(user_profile, truncated_message_ids)

    if uses_notification_bouncer():
        send_notifications_to_bouncer(user_profile_id, apns_payload, gcm_payload, gcm_options)
    else:
        android_devices = list(
            PushDeviceToken.objects.filter(user=user_profile, kind=PushDeviceToken.GCM)
        )
        apple_devices = list(
            PushDeviceToken.objects.filter(user=user_profile, kind=PushDeviceToken.APNS)
        )
        if android_devices:
            send_android_push_notification(
                user_profile_id, android_devices, gcm_payload, gcm_options
            )
        if apple_devices:
            send_apple_push_notification(user_profile_id, apple_devices, apns_payload)

    # We intentionally use the non-truncated message_ids here.  We are
    # assuming in this very rare case that the user has manually
    # dismissed these notifications on the device side, and the server
    # should no longer track them as outstanding notifications.
    UserMessage.objects.filter(
        user_profile_id=user_profile_id,
        message_id__in=message_ids,
    ).update(flags=F("flags").bitand(~UserMessage.flags.active_mobile_push_notification))


@statsd_increment("push_notifications")
def handle_push_notification(user_profile_id: int, missed_message: Dict[str, Any]) -> None:
    """
    missed_message is the event received by the
    zerver.worker.queue_processors.PushNotificationWorker.consume function.
    """
    if not push_notifications_enabled():
        return
    user_profile = get_user_profile_by_id(user_profile_id)

    if user_profile.is_bot:  # nocoverage
        # We don't expect to reach here for bot users. However, this code exists
        # to find and throw away any pre-existing events in the queue while
        # upgrading from versions before our notifiability logic was implemented.
        # TODO/compatibility: This block can be removed when one can no longer
        # upgrade from versions <= 4.0 to versions >= 5.0
        logger.warning(
            "Send-push-notification event found for bot user %s. Skipping.", user_profile_id
        )
        return

    if not (
        user_profile.enable_offline_push_notifications
        or user_profile.enable_online_push_notifications
    ):
        # BUG: Investigate why it's possible to get here.
        return  # nocoverage

    try:
        (message, user_message) = access_message(user_profile, missed_message["message_id"])
    except JsonableError:
        if ArchivedMessage.objects.filter(id=missed_message["message_id"]).exists():
            # If the cause is a race with the message being deleted,
            # that's normal and we have no need to log an error.
            return
        logging.info(
            "Unexpected message access failure handling push notifications: %s %s",
            user_profile.id,
            missed_message["message_id"],
        )
        return

    if user_message is not None:
        # If the user has read the message already, don't push-notify.
        if user_message.flags.read or user_message.flags.active_mobile_push_notification:
            return

        # Otherwise, we mark the message as having an active mobile
        # push notification, so that we can send revocation messages
        # later.
        user_message.flags.active_mobile_push_notification = True
        user_message.save(update_fields=["flags"])
    else:
        # Users should only be getting push notifications into this
        # queue for messages they haven't received if they're
        # long-term idle; anything else is likely a bug.
        if not user_profile.long_term_idle:
            logger.error(
                "Could not find UserMessage with message_id %s and user_id %s",
                missed_message["message_id"],
                user_profile_id,
                exc_info=True,
            )
            return

    trigger = missed_message["trigger"]
    mentioned_user_group_name = None
    mentioned_user_group_id = missed_message.get("mentioned_user_group_id")

    if mentioned_user_group_id is not None:
        user_group = UserGroup.objects.get(id=mentioned_user_group_id, realm=user_profile.realm)
        mentioned_user_group_name = user_group.name

    apns_payload = get_message_payload_apns(
        user_profile, message, trigger, mentioned_user_group_id, mentioned_user_group_name
    )
    gcm_payload, gcm_options = get_message_payload_gcm(
        user_profile, message, trigger, mentioned_user_group_id, mentioned_user_group_name
    )
    logger.info("Sending push notifications to mobile clients for user %s", user_profile_id)

    if uses_notification_bouncer():
        total_android_devices, total_apple_devices = send_notifications_to_bouncer(
            user_profile_id, apns_payload, gcm_payload, gcm_options
        )
        logger.info(
            "Sent mobile push notifications for user %s through bouncer: %s via FCM devices, %s via APNs devices",
            user_profile_id,
            total_android_devices,
            total_apple_devices,
        )
        return

    android_devices = list(
        PushDeviceToken.objects.filter(user=user_profile, kind=PushDeviceToken.GCM)
    )

    apple_devices = list(
        PushDeviceToken.objects.filter(user=user_profile, kind=PushDeviceToken.APNS)
    )

    logger.info(
        "Sending mobile push notifications for local user %s: %s via FCM devices, %s via APNs devices",
        user_profile_id,
        len(android_devices),
        len(apple_devices),
    )
    send_apple_push_notification(user_profile.id, apple_devices, apns_payload)
    send_android_push_notification(user_profile.id, android_devices, gcm_payload, gcm_options)