zulip/templates/zerver/faq.html

<div class="faqs">
    <div class="padded-content">
        <header>
            <h1>Frequently asked questions</h1>
        </header>
        <div class="faq-box">
            <div class="faq">
                <div class="question">
                    Do you have special plans for open source projects,
                    non-profits, groups of friends, and other non-commercial
                    entities?
                </div>
                <p class="answer">
                    Yes! Zulip Cloud Standard is free for open source
                    projects.  We also offer steep discounts (usually
                    85%-100%) to many non-profits, educational
                    institutions, groups of friends, and in other
                    scenarios where most of the users are not fulltime
                    employees of the customer. Generally, only closed
                    organizations that also pay their members’
                    salaries pay full price.
                </p>
                <p class="answer">
                    You can request sponsorship during
                    <a href="/new">organization creation</a>, in an organization's
                    <a href="/accounts/go/?next=/upgrade%23sponsorship">billing page</a>, or contact us at
                    <a href="mailto:sales@zulip.com">sales@zulip.com</a>
                </p>
                <p class="answer">
                    You may also be interested in
                    <a href="/for/open-source">Zulip for open source
                    projects</a> or
                    <a href="/for/working-groups-and-communities">Zulip
                    for working groups and other part-time communities</a>.
                </p>
            </div>
            <div class="faq">
                <div class="question">
                    Does Zulip scale to a large number of users?
                </div>
                <p class="answer">
                    Yes! Some of our biggest fans have hundreds or thousands
                    of users, including Fortune 500 companies like Akamai,
                    and open source communities like
                    <a href="https://www.recurse.com/blog/112-how-rc-uses-zulip">The
                    Recurse Center</a>. If you’d like to see a large Zulip
                    in action, the
                    <a href="https://chat.zulip.org">Zulip
                    community server</a> has thousands of accounts and hundreds of weekly active users, and is run on a single machine with 8GB of RAM.
                </p>
            </div>
            <div class="faq">
                <div class="question">
                    Can I pay by credit card and/or invoice?
                </div>
                <p class="answer">
                    You can always use a credit card to pay, and we can bill
                    by invoice for amounts over $1000.
                </p>
            </div>
            <div class="faq">
                <div class="question">
                    Can I start on Zulip Cloud and later move to On-Premise?
                </div>
                <p class="answer">
                    Yes! Our high quality export and import tools
                    (<a href="/help/export-your-organization">cloud</a>,
                    <a href="https://zulip.readthedocs.io/en/latest/production/export-and-import.html">on-premise</a>) ensure you can always move
                    from our hosting to yours (and back). If
                    you&rsquo;d like to do a migration, email
                    support@zulip.com and we’ll get you started!
                </p>
            </div>
            <div class="faq">
                <div class="question">
                    How are guest users billed?
                </div>
                <p class="answer">
                    Guests cannot see or join streams they are not invited
                    to. Guests subscribed to more than 1 stream are billed
                    like regular users. Guests subscribed to a single stream
                    are generally free, unless you have more than 5 times as
                    many single-stream guests as paying users. More details
                    are available <a href="/help/roles-and-permissions">here</a>.
                </p>
            </div>
            <div class="faq">
                <div class="question">
                    How does the free plan message limit work?
                </div>
                <p class="answer">
                    Only the most recent 10,000 messages can be viewed
                    and searched with Zulip Free.  Older messages are
                    still stored and will become available again
                    should the organization purchase a paid plan or
                    get Zulip Cloud Standard free because they are an
                    open source project or similar organization.
                </p>
            </div>
            <div class="faq">
                <div class="question">
                    Who can I contact if I have further questions?
                </div>
                <p class="answer">
                    Stop by the
                    <a href="https://zulip.readthedocs.io/en/latest/contributing/chat-zulip-org.html">Zulip
                    community server</a> to see Zulip in action and chat
                    with the developers,
                    tweet <a href="https://twitter.com/zulip">@zulip</a>, or
                    shoot us an email at sales@zulip.com!
                </p>
            </div>
        </div>
    </div>
</div>