2017-10-10 18:39:06 +02:00
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This page provides information on how to contact the Klipper
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developers.
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2018-01-21 18:49:52 +01:00
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Issue reporting
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===============
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2018-07-09 02:11:05 +02:00
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It is very important to attach the Klipper log file to all
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reports. The log file has been engineered to answer common questions
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the Klipper developers have about the software and its environment
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(software version, hardware type, configuration, event timing, and
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hundreds of other questions). **The developers need the Klipper log
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file to provide any meaningful assistance**; only this log file
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provides the necessary information.
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On a problem report the first step is to **issue an M112 command** in
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the OctoPrint terminal window immediately after the undesirable event
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occurs. This causes Klipper to go into a "shutdown state" and it will
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cause additional debugging information to be written to the log file.
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Issue requests are submitted through Github. **All Github issues must
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2018-01-21 18:49:52 +01:00
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include the full /tmp/klippy.log log file from the session that
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2018-07-09 02:11:05 +02:00
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produced the event being reported.** An "scp" and/or "sftp" utility is
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needed to acquire this log file. The "scp" utility comes standard with
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Linux and MacOS desktops. There are freely available scp utilities for
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other desktops (eg, WinSCP).
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Use the scp utility to copy the `/tmp/klippy.log` file from the
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Raspberry Pi to your desktop. It is a good idea to compress the
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klippy.log file before posting it (eg, using zip or gzip). Open a new
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issue at https://github.com/KevinOConnor/klipper/issues , provide a
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description of the problem, and **attach the `klippy.log` file to the
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issue**: 
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2017-10-10 18:39:06 +02:00
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2017-10-10 20:24:04 +02:00
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Mailing list
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============
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There is a mailing list for general discussions on Klipper. In order
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2020-05-24 21:26:00 +02:00
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to send an email to the list, one must first subscribe:
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2017-10-10 20:24:04 +02:00
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https://www.freelists.org/list/klipper . Once subscribed, emails may
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be sent to `klipper@freelists.org`.
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Archives of the mailing list are available at:
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https://www.freelists.org/archive/klipper/
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2017-10-10 18:39:06 +02:00
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IRC
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===
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One may join the #klipper channel on freenode.net (
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irc://chat.freenode.net:6667 ).
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To communicate in this IRC channel one will need an IRC
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client. Configure it to connect to chat.freenode.net on port 6667 and
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join the #klipper channel (`/join #klipper`).
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If asking a question on IRC, be sure to ask the question and then stay
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connected to the channel to receive responses. Due to timezone
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differences, it may take several hours before receiving a response.
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