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docs: Expand on why it is important to provide the log in Contact.md 

Signed-off-by: Kevin O'Connor <kevin@koconnor.net>
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Kevin O'Connor 2018-07-08 20:11:05 -04:00
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@ -4,26 +4,32 @@ developers.
Issue reporting
===============
In order to report a problem or request a change in behavior, it is
necessary to collect the Klipper log file. The first step is to
**issue an M112 command** in the OctoPrint terminal window immediately
after the undesirable event occurs. This causes Klipper to go into a
"shutdown state" and it will cause additional debugging information to
be written to the log file.
It is very important to attach the Klipper log file to all
reports. The log file has been engineered to answer common questions
the Klipper developers have about the software and its environment
(software version, hardware type, configuration, event timing, and
hundreds of other questions). **The developers need the Klipper log
file to provide any meaningful assistance**; only this log file
provides the necessary information.
Issue requests are submitted through Github. **All issues must
On a problem report the first step is to **issue an M112 command** in
the OctoPrint terminal window immediately after the undesirable event
occurs. This causes Klipper to go into a "shutdown state" and it will
cause additional debugging information to be written to the log file.
Issue requests are submitted through Github. **All Github issues must
include the full /tmp/klippy.log log file from the session that
produced the error.** An "scp" and/or "sftp" utility is needed to
acquire this log file. The "scp" utility comes standard with Linux and
MacOS desktops. There are freely available scp utilities for other
desktops (eg, WinSCP).
produced the event being reported.** An "scp" and/or "sftp" utility is
needed to acquire this log file. The "scp" utility comes standard with
Linux and MacOS desktops. There are freely available scp utilities for
other desktops (eg, WinSCP).
Use the scp utility to copy the `/tmp/klippy.log` file from the host
machine to your desktop. It is a good idea to compress the klippy.log
file before posting it (eg, using zip or gzip). Open a new issue at
https://github.com/KevinOConnor/klipper/issues , provide a description
of the problem, and **attach the `klippy.log` file to the issue**:
![attach-issue](img/attach-issue.png)
Use the scp utility to copy the `/tmp/klippy.log` file from the
Raspberry Pi to your desktop. It is a good idea to compress the
klippy.log file before posting it (eg, using zip or gzip). Open a new
issue at https://github.com/KevinOConnor/klipper/issues , provide a
description of the problem, and **attach the `klippy.log` file to the
issue**: ![attach-issue](img/attach-issue.png)
Mailing list
============