mirror of https://github.com/zulip/zulip.git
80 lines
3.9 KiB
Python
80 lines
3.9 KiB
Python
# -*- coding: utf-8 -*-
|
|
|
|
from zerver.lib.test_classes import WebhookTestCase
|
|
|
|
class FreshdeskHookTests(WebhookTestCase):
|
|
STREAM_NAME = 'freshdesk'
|
|
URL_TEMPLATE = u"/api/v1/external/freshdesk?stream={stream}"
|
|
|
|
def test_ticket_creation(self) -> None:
|
|
"""
|
|
Messages are generated on ticket creation through Freshdesk's
|
|
"Dispatch'r" service.
|
|
"""
|
|
expected_subject = u"#11: Test ticket subject ☃"
|
|
expected_message = u"""Requester ☃ Bob <requester-bob@example.com> created [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
|
|
|
|
~~~ quote
|
|
Test ticket description ☃.
|
|
~~~
|
|
|
|
Type: **Incident**
|
|
Priority: **High**
|
|
Status: **Pending**"""
|
|
self.api_stream_message(self.TEST_USER_EMAIL, 'ticket_created', expected_subject, expected_message,
|
|
content_type="application/x-www-form-urlencoded")
|
|
|
|
def test_status_change(self) -> None:
|
|
"""
|
|
Messages are generated when a ticket's status changes through
|
|
Freshdesk's "Observer" service.
|
|
"""
|
|
expected_subject = u"#11: Test ticket subject ☃"
|
|
expected_message = """Requester Bob <requester-bob@example.com> updated [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
|
|
|
|
Status: **Resolved** => **Waiting on Customer**"""
|
|
self.api_stream_message(self.TEST_USER_EMAIL, 'status_changed', expected_subject, expected_message,
|
|
content_type="application/x-www-form-urlencoded")
|
|
|
|
def test_priority_change(self) -> None:
|
|
"""
|
|
Messages are generated when a ticket's priority changes through
|
|
Freshdesk's "Observer" service.
|
|
"""
|
|
expected_subject = u"#11: Test ticket subject"
|
|
expected_message = """Requester Bob <requester-bob@example.com> updated [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11):
|
|
|
|
Priority: **High** => **Low**"""
|
|
self.api_stream_message(self.TEST_USER_EMAIL, 'priority_changed', expected_subject, expected_message,
|
|
content_type="application/x-www-form-urlencoded")
|
|
|
|
def note_change(self, fixture: str, note_type: str) -> None:
|
|
"""
|
|
Messages are generated when a note gets added to a ticket through
|
|
Freshdesk's "Observer" service.
|
|
"""
|
|
expected_subject = u"#11: Test ticket subject"
|
|
expected_message = """Requester Bob <requester-bob@example.com> added a {} note to [ticket #11](http://test1234zzz.freshdesk.com/helpdesk/tickets/11).""".format(note_type)
|
|
self.api_stream_message(self.TEST_USER_EMAIL, fixture, expected_subject, expected_message,
|
|
content_type="application/x-www-form-urlencoded")
|
|
|
|
def test_private_note_change(self) -> None:
|
|
self.note_change("private_note", "private")
|
|
|
|
def test_public_note_change(self) -> None:
|
|
self.note_change("public_note", "public")
|
|
|
|
def test_inline_image(self) -> None:
|
|
"""
|
|
Freshdesk sends us descriptions as HTML, so we have to make the
|
|
descriptions Zulip markdown-friendly while still doing our best to
|
|
preserve links and images.
|
|
"""
|
|
expected_subject = u"#12: Not enough ☃ guinea pigs"
|
|
expected_message = u"Requester \u2603 Bob <requester-bob@example.com> created [ticket #12](http://test1234zzz.freshdesk.com/helpdesk/tickets/12):\n\n~~~ quote\nThere are too many cat pictures on the internet \u2603. We need more guinea pigs. Exhibit 1:\n\n \n\n\n[guinea_pig.png](http://cdn.freshdesk.com/data/helpdesk/attachments/production/12744808/original/guinea_pig.png)\n~~~\n\nType: **Problem**\nPriority: **Urgent**\nStatus: **Open**"
|
|
self.api_stream_message(self.TEST_USER_EMAIL, "inline_images", expected_subject, expected_message,
|
|
content_type="application/x-www-form-urlencoded")
|
|
|
|
def get_body(self, fixture_name: str) -> str:
|
|
return self.webhook_fixture_data("freshdesk", fixture_name, file_type="json")
|