zulip/zerver/webhooks/zendesk/view.py

30 lines
1.2 KiB
Python

# Webhooks for external integrations.
from typing import Text
from django.http import HttpRequest, HttpResponse
from zerver.decorator import authenticated_rest_api_view
from zerver.lib.request import REQ, has_request_variables
from zerver.lib.response import json_success
from zerver.lib.webhooks.common import check_send_webhook_message
from zerver.models import UserProfile, get_client
def truncate(string: Text, length: int) -> Text:
if len(string) > length:
string = string[:length-3] + '...'
return string
@authenticated_rest_api_view(webhook_client_name="Zendesk")
@has_request_variables
def api_zendesk_webhook(request: HttpRequest, user_profile: UserProfile,
ticket_title: str=REQ(), ticket_id: str=REQ(),
message: str=REQ()) -> HttpResponse:
"""
Zendesk uses trigers with message templates. This webhook uses the
ticket_id and ticket_title to create a subject. And passes with zendesk
user's configured message to zulip.
"""
subject = truncate('#%s: %s' % (ticket_id, ticket_title), 60)
check_send_webhook_message(request, user_profile, subject, message)
return json_success()