zulip/zerver/webhooks/groove/doc.md

Zulip supports integration with Groove and can notify you of any events happening on your Groove dashboard.

1. {!create-stream.md!}

2. {!create-bot-construct-url-indented.md!}

3. Next, on your Groove dashboard, go to the Settings tab

   

4. From there, go to the API menu under Company.

   

5. On the Webhooks option, open the Add Webhook dropdown and select the event that you wish to be notified of.

   

   Currently, Zulip supports these events:

   • ―ticket_started: notify if there is a new ticket.
   • ―ticket_assigned: notify if a ticket is assigned to an agent or group.
   • ―agent_replied: notify if an agent replied to a ticket.
   • ―customer_replied: notify if a customer replied to a ticket.
   • ―note_added: notify if an agent left a note on a ticket.

6. Copy your webhook URL to the space below the event.

   

7. Click Add Webhook.

{!congrats.md!}