mirror of https://github.com/zulip/zulip.git
70 lines
2.5 KiB
JSON
70 lines
2.5 KiB
JSON
{
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"href": "/v1/tickets/776",
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"state": "pending",
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"ticket_number": 776,
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"ticket": {
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"created_at": "2017-12-14 21:12:24 +0530",
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"href": "http://api.groovehq.com/v1/tickets/776",
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"links": {
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"customer": {
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"id": "6383949050",
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"href": "http://api.groovehq.com/v1/customers/rambo@example.com"
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},
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"drafts": {
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"href": "http://api.groovehq.com/v1/tickets/776/drafts"
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},
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"state": {
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"href": "http://api.groovehq.com/v1/tickets/776/state"
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},
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"messages": {
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"href": "http://api.groovehq.com/v1/tickets/776/messages"
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},
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"assignee": {
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"id": "1734497920",
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"href": "http://api.groovehq.com/v1/agents/agent@example.com"
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}
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},
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"number": 776,
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"priority": "low",
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"resolution_time": null,
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"state": "pending",
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"title": "Subject will be here",
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"updated_at": "2017-12-14 21:17:29 +0530",
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"system_updated_at": "2017-12-14 21:17:29 +0530",
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"assigned_group_id": null,
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"assigned_group": null,
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"closed_by": null,
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"tags": [],
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"tag_ids": [],
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"mailbox": "Inbox",
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"mailbox_id": "5063661921",
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"message_count": 2,
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"attachment_count": 0,
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"summary": "Hello , This is a reply from an agent to a ticket",
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"search_summary": null,
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"last_message_type": "enduser",
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"last_message_author": {
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"id": "1734497920",
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"type": "Agent"
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},
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"type": "Email",
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"snoozed_until": null,
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"snoozed_by_id": null,
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"interaction_count": 4,
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"state_changed_at": "2017-12-14 21:17:29 +0530",
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"assigned_at": "2017-12-14 21:17:29 +0530",
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"deleted_at": null,
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"browser": null,
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"page_title": null,
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"page_url": null,
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"platform": null,
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"last_message": "Hello , This is a reply from an agent to a ticket",
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"assignee": "agent@example.com",
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"app_url": "https://ghostfox.groovehq.com/groove_client/tickets/68667295",
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"app_customer_url": "https://ghostfox.groovehq.com/groove_client/contacts/customers/49829231",
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"customer_name": "RAMBO",
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"last_message_plain_text": "Hello , This is a reply from an agent to a ticket"
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},
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"app_url": "https://ghostfox.groovehq.com/groove_client/tickets/68667295"
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}
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