mirror of https://github.com/zulip/zulip.git
181 lines
5.1 KiB
Markdown
181 lines
5.1 KiB
Markdown
# Zulip Cloud billing
|
|
|
|
This page answers some frequently asked questions about [Zulip Cloud plans and
|
|
pricing](https://zulip.com/plans/). If you have any other questions, please
|
|
don't hesitate to reach out at [sales@zulip.com](mailto:sales@zulip.com).
|
|
|
|
## Upgrade to a Zulip Cloud Standard or Plus plan
|
|
|
|
{start_tabs}
|
|
|
|
{tab|zulip-cloud-standard}
|
|
|
|
{relative|gear|plans}
|
|
|
|
1. Under the **Cloud Standard** pricing plan, click **Upgrade to Standard**.
|
|
|
|
1. Select your preferred option from the **Payment schedule** dropdown.
|
|
|
|
1. Click **Add card** to enter your payment details.
|
|
|
|
1. Click **Purchase Zulip Cloud Standard**.
|
|
|
|
{tab|zulip-cloud-plus}
|
|
|
|
{relative|gear|plans}
|
|
|
|
1. Under the **Cloud Plus** pricing plan, click **Contact sales**.
|
|
|
|
{end_tabs}
|
|
|
|
## Manage billing
|
|
|
|
{start_tabs}
|
|
|
|
{tab|desktop-web}
|
|
|
|
{relative|gear|billing}
|
|
|
|
{end_tabs}
|
|
|
|
## Cancel paid plan
|
|
|
|
If you cancel your plan, your organization will be downgraded to **Zulip Cloud
|
|
Free** at the end of the current billing period.
|
|
|
|
{start_tabs}
|
|
|
|
{tab|desktop-web}
|
|
|
|
{relative|gear|billing}
|
|
|
|
1. At the bottom of the page, click **Cancel plan**.
|
|
|
|
1. Click **Downgrade** to confirm.
|
|
|
|
{end_tabs}
|
|
|
|
## Free and discounted Zulip Cloud Standard
|
|
|
|
Zulip sponsors free plans for over 1000 worthy organizations. The following
|
|
types of organizations are generally eligible for a free Zulip Cloud Standard plan.
|
|
|
|
- Open-source projects, including projects with a small paid team.
|
|
- Research organizations, such as research groups, cross-institutional
|
|
collaborations, etc.
|
|
- Academic conferences and other non-profit events.
|
|
- Non-profits with no paid staff.
|
|
- Communities and personal organizations (clubs, groups of
|
|
friends, volunteer groups, etc.).
|
|
|
|
The following types of organizations are generally eligible for significant
|
|
discounts on Zulip Cloud Standard.
|
|
|
|
- Education organizations are eligible for [education
|
|
pricing](https://zulip.com/for/education/#feature-pricing).
|
|
|
|
- Discounts are available for organizations based in the **developing world**.
|
|
|
|
- Non-profits and other organizations where many users are **not paid staff**
|
|
are generally eligible for a discount.
|
|
|
|
### Apply for sponsorship
|
|
|
|
Submit a sponsorship request to apply for a free or discounted Zulip Cloud
|
|
Standard plan. If you do not have a Zulip organization yet, contact
|
|
[sales@zulip.com](mailto:sales@zulip.com) to inquire about sponsorship
|
|
eligibility.
|
|
|
|
{start_tabs}
|
|
|
|
{tab|request-sponsorship}
|
|
|
|
1. Click on the **gear** (<i class="zulip-icon zulip-icon-gear"></i>) icon in
|
|
the upper right corner of the web or desktop app.
|
|
|
|
1. Click the **Request sponsorship** link at the top of the gear menu.
|
|
|
|
1. Fill out the requested information, and click **Submit**.
|
|
|
|
{tab|request-education-pricing}
|
|
|
|
1. Click on the **gear** (<i class="zulip-icon zulip-icon-gear"></i>) icon in
|
|
the upper right corner of the web or desktop app.
|
|
|
|
1. Click the **Request education pricing** link at the top of the gear menu.
|
|
|
|
1. Fill out the requested information, and click **Submit**.
|
|
|
|
{end_tabs}
|
|
|
|
## Differences between Zulip Cloud plans
|
|
|
|
### How does having 10,000 messages of search history on Zulip Cloud Free work?
|
|
|
|
Only the most recent 10,000 messages can be viewed and searched on the Zulip
|
|
Cloud Free plan. Older messages are still stored and will become available
|
|
again if the organization is upgraded to Zulip Cloud Standard.
|
|
|
|
### Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)?
|
|
|
|
**No.** As discussed in [this blog
|
|
post](https://blog.zulip.com/2022/08/26/why-slacks-free-plan-change-is-causing-an-exodus/),
|
|
a time-based limit to message history is simply a bad model for a collaboration
|
|
tool.
|
|
|
|
## Payment methods
|
|
|
|
### Can I pay by credit card and/or invoice?
|
|
|
|
You can always use a credit card to pay. If you would like to pay by invoice,
|
|
you will need to sign up for an annual plan.
|
|
|
|
### How does automatic billing work?
|
|
|
|
{!automatic-billing.md!}
|
|
|
|
### How does manual billing work?
|
|
|
|
{!manual-billing-intro.md!}
|
|
|
|
#### Manually manage licenses
|
|
|
|
If your organization is on a manual billing plan, you can manage the number of
|
|
licenses on your organization's billing page.
|
|
|
|
{start_tabs}
|
|
|
|
{tab|desktop-web}
|
|
|
|
{relative|gear|billing}
|
|
|
|
1. Modify **Number of licenses for current billing period** or **Number of
|
|
licenses for next billing period**, and click **Update**.
|
|
|
|
!!! tip ""
|
|
|
|
You can only increase the number of licenses for the current billing period.
|
|
|
|
{end_tabs}
|
|
|
|
## Temporary users and guests
|
|
|
|
### How will I be charged for temporary users (e.g. limited-time clients)?
|
|
|
|
Users [can be deactivated](/help/deactivate-or-reactivate-a-user) any time.
|
|
Deactivating a user frees up their license for reuse.
|
|
|
|
### How are guest accounts billed? Is there special pricing?
|
|
|
|
For an organization with N other users, 5*N [guest users](/help/guest-users)
|
|
are included at no extra charge. After that, you will be charged at 1/5 of
|
|
your regular per-user pricing for each additional guest.
|
|
|
|
## Related articles
|
|
|
|
* [Trying out Zulip](/help/trying-out-zulip)
|
|
* [Zulip Cloud or self-hosting?](/help/zulip-cloud-or-self-hosting)
|
|
* [Self-hosted billing](/help/self-hosted-billing)
|
|
* [Migrating from other chat tools](/help/migrating-from-other-chat-tools)
|
|
* [Contact support](/help/contact-support)
|