mirror of https://github.com/zulip/zulip.git
136 lines
6.4 KiB
HTML
136 lines
6.4 KiB
HTML
<div class="faqs">
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<div class="padded-content">
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<header class="center">
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<a class="faq-header-link" href="#faq">
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<h1 id="faq">Frequently asked questions</h1>
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</a>
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</header>
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<div class="faq-box">
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<div class="faq">
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<div class="question">
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How do I request sponsorship or special pricing for my organization?
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</div>
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<p class="answer">
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{% if free_trial_days %}
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You can request sponsorship during
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<a href="/new">organization creation</a>, in an organization's
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<a href="{{ sponsorship_url }}">billing page</a>, or contact us at
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<a href="mailto:sales@zulip.com">sales@zulip.com</a>.
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{% else %}
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You can request sponsorship from an organization's
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<a href="{{ sponsorship_url }}">billing page</a>, or contact us at
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<a href="mailto:sales@zulip.com">sales@zulip.com</a>.
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{% endif %}
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Zulip sponsors free Zulip Cloud Standard for hundreds of
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worthy organizations via the above programs.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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Does Zulip scale to a large number of users?
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</div>
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<p class="answer">
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Yes! Some of our biggest fans have hundreds or thousands
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of users, including Fortune 500 companies like Akamai,
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and open source communities like
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<a href="https://www.recurse.com/blog/112-how-rc-uses-zulip">The
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Recurse Center</a>. If you’d like to see a large Zulip
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in action, the
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<a href="/developer-community/">Zulip
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community server</a> has thousands of accounts and hundreds of weekly active users, and is run on a single machine with 8GB of RAM.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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Can I pay by credit card and/or invoice?
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</div>
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<p class="answer">
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You can always use a credit card to pay, and we can bill
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by invoice for amounts over $1000.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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Can I start on Zulip Cloud and later move to On-Premise?
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</div>
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<p class="answer">
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Yes! Our high quality export and import tools
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(<a href="/help/export-your-organization">cloud</a>,
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<a href="https://zulip.readthedocs.io/en/latest/production/export-and-import.html">on-premise</a>) ensure you can always move
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from our hosting to yours (and back). If
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you’d like to do a migration, email
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support@zulip.com and we’ll get you started!
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</p>
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</div>
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<div class="faq">
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<div class="question">
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How are guest users billed?
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</div>
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<p class="answer">
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Guests cannot see or join streams they are not invited
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to. Guests subscribed to more than 1 stream are billed
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like regular users. Guests subscribed to a single stream
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are generally free, unless you have more than 5 times as
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many single-stream guests as paying users. More details
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are available <a href="/help/roles-and-permissions">here</a>.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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How does the free plan message limit work?
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</div>
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<p class="answer">
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Only the most recent 10,000 messages can be viewed
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and searched with Zulip Free. Older messages are
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still stored and will become available again
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should the organization purchase a paid plan or
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get Zulip Cloud Standard free because they are an
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open source project or similar organization.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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What is the difference between automatic and manual billing?
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</div>
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<p class="answer">
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With automatic billing, you automatically purchase a Zulip license
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for each user in your organization at the start of each billing period
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(month or year). Deactivating a user frees up their license for reuse.
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Additional licenses are purchased automatically as needed.
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With manual billing, you choose and pay for a preset user limit. If
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the limit is reached, no more users can join until licenses are manually
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added.
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In general, we highly recommend selecting automatic billing unless you
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have a specific reason to do otherwise.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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How will I be charged for temporary users (e.g. limited-time
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clients)?
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</div>
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<p class="answer">
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Users
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<a href="/help/deactivate-or-reactivate-a-user#deactivate-ban-a-user">can be deactivated</a>
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any time. Deactivating a user frees up their license for reuse.
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</p>
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</div>
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<div class="faq">
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<div class="question">
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Who can I contact if I have further questions?
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</div>
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<p class="answer">
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Stop by the
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<a href="/developer-community/">Zulip
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community server</a> to see Zulip in action and chat
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with the developers,
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tweet <a href="https://twitter.com/zulip">@zulip</a>, or
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shoot us an email at sales@zulip.com!
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</p>
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</div>
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</div>
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</div>
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</div>
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