mirror of https://github.com/zulip/zulip.git
720 lines
29 KiB
Python
720 lines
29 KiB
Python
# Webhooks for external integrations.
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from __future__ import absolute_import
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from django.conf import settings
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from django.views.decorators.csrf import csrf_exempt
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from zerver.models import UserProfile, get_client, MAX_SUBJECT_LENGTH, \
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get_user_profile_by_email
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from zerver.lib.actions import check_send_message
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from zerver.lib.response import json_success, json_error
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from zerver.decorator import authenticated_api_view, REQ, \
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has_request_variables, json_to_dict, authenticated_rest_api_view, \
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api_key_only_webhook_view
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from zerver.views import send_message_backend
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from django.db.models import Q
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from defusedxml.ElementTree import fromstring as xml_fromstring
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import html2text
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import base64
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import logging
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import re
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import ujson
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from functools import wraps
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def github_generic_subject(noun, repository, blob):
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# issue and pull_request objects have the same fields we're interested in
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return "%s: %s %d: %s" % (repository['name'], noun, blob['number'], blob['title'])
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def github_generic_content(noun, payload, blob):
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# issue and pull_request objects have the same fields we're interested in
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content = ("%s %s [%s %s](%s)"
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% (blob['user']['login'],
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payload['action'],
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noun,
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blob['number'],
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blob['html_url']))
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if payload['action'] in ('opened', 'reopened'):
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content += "\n\n~~~ quote\n%s\n~~~" % (blob['body'],)
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return content
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@authenticated_api_view
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@has_request_variables
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def api_github_landing(request, user_profile, event=REQ,
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payload=REQ(converter=json_to_dict),
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branches=REQ(default=''),
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stream=REQ(default='')):
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repository = payload['repository']
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# Special hook for capturing event data
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try:
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if repository['name'] == 'zulip-test' and settings.DEPLOYED:
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with open('/var/log/zulip/github-payloads', 'a') as f:
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f.write(ujson.dumps({'event': event, 'payload': payload}))
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f.write("\n")
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except Exception:
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logging.exception("Error while capturing Github event")
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if not stream:
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stream = 'commits'
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# CUSTOMER18 has requested not to get pull request notifications
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if event == 'pull_request' and user_profile.realm.domain not in ['customer18.invalid']:
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pull_req = payload['pull_request']
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subject = github_generic_subject('pull request', repository, pull_req)
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content = github_generic_content('pull request', payload, pull_req)
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elif event == 'issues':
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if user_profile.realm.domain in ('customer37.invalid', 'customer38.invalid'):
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return json_success()
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if user_profile.realm.domain not in ('zulip.com', 'customer5.invalid'):
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return json_success()
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stream = 'issues'
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issue = payload['issue']
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subject = github_generic_subject('issue', repository, issue)
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content = github_generic_content('issue', payload, issue)
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elif event == 'issue_comment':
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if user_profile.realm.domain in ('customer37.invalid', 'customer38.invalid'):
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return json_success()
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if payload['action'] != 'created':
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return json_success()
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# Comments on both issues and pull requests come in as issue_comment events
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issue = payload['issue']
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if issue['pull_request']['diff_url'] is None:
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# It's an issues comment
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stream = 'issues'
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noun = 'issue'
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else:
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# It's a pull request comment
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noun = 'pull request'
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subject = github_generic_subject(noun, repository, issue)
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comment = payload['comment']
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content = ("%s [commented](%s) on [%s %d](%s)\n\n~~~ quote\n%s\n~~~"
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% (comment['user']['login'],
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comment['html_url'],
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noun,
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issue['number'],
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issue['html_url'],
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comment['body']))
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elif event == 'push':
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if user_profile.realm.domain in ('customer37.invalid', 'customer38.invalid'):
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return json_success()
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short_ref = re.sub(r'^refs/heads/', '', payload['ref'])
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# This is a bit hackish, but is basically so that CUSTOMER18 doesn't
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# get spammed when people commit to non-master all over the place.
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# Long-term, this will be replaced by some GitHub configuration
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# option of which branches to notify on.
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if short_ref != 'master' and user_profile.realm.domain in ['customer18.invalid', 'zulip.com']:
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return json_success()
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if branches:
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# If we are given a whitelist of branches, then we silently ignore
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# any push notification on a branch that is not in our whitelist.
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if short_ref not in re.split('[\s,;|]+', branches):
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return json_success()
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subject, content = build_message_from_gitlog(user_profile, repository['name'],
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payload['ref'], payload['commits'],
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payload['before'], payload['after'],
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payload['compare'],
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payload['pusher']['name'])
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elif event == 'commit_comment':
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comment = payload['comment']
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subject = "%s: commit %s" % (repository['name'], comment['commit_id'])
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content = ("%s [commented](%s)"
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% (comment['user']['login'],
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comment['html_url']))
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if comment['position'] is not None:
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content += " on `%s`, line %d" % (comment['path'], comment['line'])
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content += "\n\n~~~ quote\n%s\n~~~" % (comment['body'],)
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else:
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# We don't handle other events even though we get notified
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# about them
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return json_success()
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subject = elide_subject(subject)
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request.client = get_client("github_bot")
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return send_message_backend(request, user_profile,
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message_type_name="stream",
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message_to=[stream],
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forged=False, subject_name=subject,
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message_content=content)
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def build_commit_list_content(commits, branch, compare_url, pusher):
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if compare_url is not None:
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push_text = "[pushed](%s)" % (compare_url,)
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else:
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push_text = "pushed"
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content = ("%s %s to branch %s\n\n"
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% (pusher,
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push_text,
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branch))
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num_commits = len(commits)
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max_commits = 10
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truncated_commits = commits[:max_commits]
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for commit in truncated_commits:
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short_id = commit['id'][:7]
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(short_commit_msg, _, _) = commit['message'].partition("\n")
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content += "* [%s](%s): %s\n" % (short_id, commit['url'],
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short_commit_msg)
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if (num_commits > max_commits):
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content += ("\n[and %d more commits]"
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% (num_commits - max_commits,))
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return content
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def build_message_from_gitlog(user_profile, name, ref, commits, before, after, url, pusher):
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short_ref = re.sub(r'^refs/heads/', '', ref)
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subject = name
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if re.match(r'^0+$', after):
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content = "%s deleted branch %s" % (pusher,
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short_ref)
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elif len(commits) == 0:
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content = ("%s [force pushed](%s) to branch %s. Head is now %s"
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% (pusher,
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url,
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short_ref,
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after[:7]))
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else:
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content = build_commit_list_content(commits, short_ref, url, pusher)
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return (subject, content)
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def elide_subject(subject):
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if len(subject) > MAX_SUBJECT_LENGTH:
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subject = subject[:57].rstrip() + '...'
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return subject
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def guess_zulip_user_from_jira(jira_username, realm):
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try:
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# Try to find a matching user in Zulip
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# We search a user's full name, short name,
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# and beginning of email address
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user = UserProfile.objects.filter(
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Q(full_name__iexact=jira_username) |
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Q(short_name__iexact=jira_username) |
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Q(email__istartswith=jira_username),
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is_active=True,
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realm=realm).order_by("id")[0]
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return user
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except IndexError:
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return None
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def convert_jira_markup(content, realm):
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# Attempt to do some simplistic conversion of JIRA
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# formatting to Markdown, for consumption in Zulip
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# Jira uses *word* for bold, we use **word**
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content = re.sub(r'\*([^\*]+)\*', r'**\1**', content)
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# Jira uses {{word}} for monospacing, we use `word`
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content = re.sub(r'{{([^\*]+?)}}', r'`\1`', content)
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# Starting a line with bq. block quotes that line
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content = re.sub(r'bq\. (.*)', r'> \1', content)
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# Wrapping a block of code in {quote}stuff{quote} also block-quotes it
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quote_re = re.compile(r'{quote}(.*?){quote}', re.DOTALL)
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content = re.sub(quote_re, r'~~~ quote\n\1\n~~~', content)
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# {noformat}stuff{noformat} blocks are just code blocks with no
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# syntax highlighting
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noformat_re = re.compile(r'{noformat}(.*?){noformat}', re.DOTALL)
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content = re.sub(noformat_re, r'~~~\n\1\n~~~', content)
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# Code blocks are delineated by {code[: lang]} {code}
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code_re = re.compile(r'{code[^\n]*}(.*?){code}', re.DOTALL)
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content = re.sub(code_re, r'~~~\n\1\n~~~', content)
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# Links are of form: [https://www.google.com] or [Link Title|https://www.google.com]
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# In order to support both forms, we don't match a | in bare links
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content = re.sub(r'\[([^\|~]+?)\]', r'[\1](\1)', content)
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# Full links which have a | are converted into a better markdown link
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full_link_re = re.compile(r'\[(?:(?P<title>[^|~]+)\|)(?P<url>.*)\]')
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content = re.sub(full_link_re, r'[\g<title>](\g<url>)', content)
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# Try to convert a JIRA user mention of format [~username] into a
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# Zulip user mention. We don't know the email, just the JIRA username,
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# so we naively guess at their Zulip account using this
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if realm:
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mention_re = re.compile(r'\[~(.*?)\]')
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for username in mention_re.findall(content):
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# Try to look up username
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user_profile = guess_zulip_user_from_jira(username, realm)
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if user_profile:
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replacement = "@**%s**" % (user_profile.full_name,)
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else:
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replacement = "**%s**" % (username,)
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content = content.replace("[~%s]" % (username,), replacement)
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return content
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@api_key_only_webhook_view
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def api_jira_webhook(request, user_profile):
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try:
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payload = ujson.loads(request.body)
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except ValueError:
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return json_error("Malformed JSON input")
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try:
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stream = request.GET['stream']
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except (AttributeError, KeyError):
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stream = 'jira'
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def get_in(payload, keys, default=''):
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try:
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for key in keys:
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payload = payload[key]
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except (AttributeError, KeyError, TypeError):
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return default
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return payload
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event = payload.get('webhookEvent')
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author = get_in(payload, ['user', 'displayName'])
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issueId = get_in(payload, ['issue', 'key'])
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# Guess the URL as it is not specified in the payload
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# We assume that there is a /browse/BUG-### page
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# from the REST url of the issue itself
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baseUrl = re.match("(.*)\/rest\/api/.*", get_in(payload, ['issue', 'self']))
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if baseUrl and len(baseUrl.groups()):
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issue = "[%s](%s/browse/%s)" % (issueId, baseUrl.group(1), issueId)
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else:
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issue = issueId
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title = get_in(payload, ['issue', 'fields', 'summary'])
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priority = get_in(payload, ['issue', 'fields', 'priority', 'name'])
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assignee = get_in(payload, ['issue', 'fields', 'assignee', 'displayName'], 'no one')
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assignee_email = get_in(payload, ['issue', 'fields', 'assignee', 'emailAddress'], '')
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assignee_mention = ''
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if assignee_email != '':
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try:
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assignee_profile = get_user_profile_by_email(assignee_email)
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assignee_mention = "@**%s**" % (assignee_profile.full_name,)
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except UserProfile.DoesNotExist:
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assignee_mention = "**%s**" % (assignee_email,)
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subject = "%s: %s" % (issueId, title)
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if event == 'jira:issue_created':
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content = "%s **created** %s priority %s, assigned to **%s**:\n\n> %s" % \
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(author, issue, priority, assignee, title)
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elif event == 'jira:issue_deleted':
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content = "%s **deleted** %s!" % \
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(author, issue)
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elif event == 'jira:issue_updated':
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# Reassigned, commented, reopened, and resolved events are all bundled
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# into this one 'updated' event type, so we try to extract the meaningful
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# event that happened
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if assignee_mention != '':
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assignee_blurb = " (assigned to %s)" % (assignee_mention,)
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else:
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assignee_blurb = ''
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content = "%s **updated** %s%s:\n\n" % (author, issue, assignee_blurb)
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changelog = get_in(payload, ['changelog',])
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comment = get_in(payload, ['comment', 'body'])
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if changelog != '':
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# Use the changelog to display the changes, whitelist types we accept
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items = changelog.get('items')
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for item in items:
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field = item.get('field')
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# Convert a user's target to a @-mention if possible
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targetFieldString = "**%s**" % (item.get('toString'),)
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if field == 'assignee' and assignee_mention != '':
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targetFieldString = assignee_mention
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if field in ('status', 'assignee'):
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content += "* Changed %s from **%s** to %s\n" % (field, item.get('fromString'), targetFieldString)
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if comment != '':
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comment = convert_jira_markup(comment, user_profile.realm)
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content += "\n%s\n" % (comment,)
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elif 'transition' in payload:
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from_status = get_in(payload, ['transition', 'from_status'])
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to_status = get_in(payload, ['transition', 'to_status'])
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content = "%s **transitioned** %s from %s to %s" % (author, issue, from_status, to_status)
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else:
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# Unknown event type
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if not settings.TEST_SUITE:
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logging.warning("Got JIRA event type we don't understand: %s" % (event,))
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return json_error("Unknown JIRA event type")
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subject = elide_subject(subject)
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check_send_message(user_profile, get_client("API"), "stream", [stream], subject, content)
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return json_success()
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@api_key_only_webhook_view
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def api_pivotal_webhook(request, user_profile):
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try:
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stream = request.GET['stream']
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except (AttributeError, KeyError):
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return json_error("Missing stream parameter.")
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payload = xml_fromstring(request.body)
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def get_text(attrs):
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start = payload
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try:
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for attr in attrs:
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start = start.find(attr)
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return start.text
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except AttributeError:
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return ""
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try:
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event_type = payload.find('event_type').text
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description = payload.find('description').text
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project_id = payload.find('project_id').text
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story_id = get_text(['stories', 'story', 'id'])
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# Ugh, the URL in the XML data is not a clickable url that works for the user
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# so we try to build one that the user can actually click on
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url = "https://www.pivotaltracker.com/s/projects/%s/stories/%s" % (project_id, story_id)
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# Pivotal doesn't tell us the name of the story, but it's usually in the
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# description in quotes as the first quoted string
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name_re = re.compile(r'[^"]+"([^"]+)".*')
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match = name_re.match(description)
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if match and len(match.groups()):
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name = match.group(1)
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else:
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name = "Story changed" # Failed for an unknown reason, show something
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more_info = " [(view)](%s)" % (url,)
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if event_type == 'story_update':
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subject = name
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content = description + more_info
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elif event_type == 'note_create':
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subject = "Comment added"
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content = description + more_info
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elif event_type == 'story_create':
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issue_desc = get_text(['stories', 'story', 'description'])
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issue_type = get_text(['stories', 'story', 'story_type'])
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issue_status = get_text(['stories', 'story', 'current_state'])
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estimate = get_text(['stories', 'story', 'estimate'])
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if estimate != '':
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estimate = " worth %s story points" % (estimate,)
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subject = name
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content = "%s (%s %s%s):\n\n~~~ quote\n%s\n~~~\n\n%s" % (description,
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issue_status,
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issue_type,
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estimate,
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issue_desc,
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more_info)
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else:
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logging.warning("Received Pivotal event we did not understand: %s" % (event_type, ))
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return json_success()
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except AttributeError:
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return json_error("Failed to extract data from Pivotal XML response")
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subject = elide_subject(subject)
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check_send_message(user_profile, get_client("API"), "stream", [stream], subject, content)
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return json_success()
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# Beanstalk's web hook UI rejects url with a @ in the username section of a url
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# So we ask the user to replace them with %40
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# We manually fix the username here before passing it along to @authenticated_rest_api_view
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def beanstalk_decoder(view_func):
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@wraps(view_func)
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def _wrapped_view_func(request, *args, **kwargs):
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try:
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auth_type, encoded_value = request.META['HTTP_AUTHORIZATION'].split()
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if auth_type.lower() == "basic":
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email, api_key = base64.b64decode(encoded_value).split(":")
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email = email.replace('%40', '@')
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request.META['HTTP_AUTHORIZATION'] = "Basic %s" % (base64.b64encode("%s:%s" % (email, api_key)))
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except:
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pass
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return view_func(request, *args, **kwargs)
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return _wrapped_view_func
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@beanstalk_decoder
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@authenticated_rest_api_view
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@has_request_variables
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def api_beanstalk_webhook(request, user_profile,
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payload=REQ(converter=json_to_dict)):
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# Beanstalk supports both SVN and git repositories
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# We distinguish between the two by checking for a
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# 'uri' key that is only present for git repos
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git_repo = 'uri' in payload
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if git_repo:
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# To get a linkable url,
|
|
subject, content = build_message_from_gitlog(user_profile, payload['repository']['name'],
|
|
payload['ref'], payload['commits'],
|
|
payload['before'], payload['after'],
|
|
payload['repository']['url'],
|
|
payload['pusher_name'])
|
|
else:
|
|
author = payload.get('author_full_name')
|
|
url = payload.get('changeset_url')
|
|
revision = payload.get('revision')
|
|
(short_commit_msg, _, _) = payload.get('message').partition("\n")
|
|
|
|
subject = "svn r%s" % (revision,)
|
|
content = "%s pushed [revision %s](%s):\n\n> %s" % (author, revision, url, short_commit_msg)
|
|
|
|
subject = elide_subject(subject)
|
|
|
|
check_send_message(user_profile, get_client("API"), "stream", ["commits"], subject, content)
|
|
return json_success()
|
|
|
|
# Desk.com's integrations all make the user supply a template, where it fills
|
|
# in stuff like {{customer.name}} and posts the result as a "data" parameter.
|
|
# There's no raw JSON for us to work from. Thus, it makes sense to just write
|
|
# a template Zulip message within Desk.com and have the webhook extract that
|
|
# from the "data" param and post it, which this does.
|
|
@csrf_exempt
|
|
@authenticated_rest_api_view
|
|
@has_request_variables
|
|
def api_deskdotcom_webhook(request, user_profile, data=REQ(),
|
|
topic=REQ(default="Desk.com notification"),
|
|
stream=REQ(default="desk.com")):
|
|
check_send_message(user_profile, get_client("API"), "stream", [stream], topic, data)
|
|
return json_success()
|
|
|
|
@api_key_only_webhook_view
|
|
@has_request_variables
|
|
def api_newrelic_webhook(request, user_profile, alert=REQ(converter=json_to_dict, default=None),
|
|
deployment=REQ(converter=json_to_dict, default=None)):
|
|
try:
|
|
stream = request.GET['stream']
|
|
except (AttributeError, KeyError):
|
|
return json_error("Missing stream parameter.")
|
|
|
|
if alert:
|
|
# Use the message as the subject because it stays the same for
|
|
# "opened", "acknowledged", and "closed" messages that should be
|
|
# grouped.
|
|
subject = alert['message']
|
|
content = "%(long_description)s\n[View alert](%(alert_url)s)" % (alert)
|
|
elif deployment:
|
|
subject = "%s deploy" % (deployment['application_name'])
|
|
content = """`%(revision)s` deployed by **%(deployed_by)s**
|
|
%(description)s
|
|
|
|
%(changelog)s""" % (deployment)
|
|
else:
|
|
return json_error("Unknown webhook request")
|
|
|
|
subject = elide_subject(subject)
|
|
check_send_message(user_profile, get_client("API"), "stream", [stream], subject, content)
|
|
return json_success()
|
|
|
|
@authenticated_rest_api_view
|
|
@has_request_variables
|
|
def api_bitbucket_webhook(request, user_profile, payload=REQ(converter=json_to_dict),
|
|
stream=REQ(default='commits')):
|
|
repository = payload['repository']
|
|
commits = [{'id': commit['raw_node'], 'message': commit['message'],
|
|
'url': '%s%scommits/%s' % (payload['canon_url'],
|
|
repository['absolute_url'],
|
|
commit['raw_node'])}
|
|
for commit in payload['commits']]
|
|
|
|
subject = repository['name']
|
|
if len(commits) == 0:
|
|
# Bitbucket doesn't give us enough information to really give
|
|
# a useful message :/
|
|
content = ("%s [force pushed](%s)"
|
|
% (payload['user'],
|
|
payload['canon_url'] + repository['absolute_url']))
|
|
else:
|
|
branch = payload['commits'][-1]['branch']
|
|
content = build_commit_list_content(commits, branch, None, payload['user'])
|
|
subject += '/%s' % (branch,)
|
|
|
|
subject = elide_subject(subject)
|
|
check_send_message(user_profile, get_client("API"), "stream", [stream], subject, content)
|
|
return json_success()
|
|
|
|
@csrf_exempt
|
|
@authenticated_rest_api_view
|
|
@has_request_variables
|
|
def api_stash_webhook(request, user_profile, stream=REQ(default='')):
|
|
try:
|
|
payload = ujson.loads(request.body)
|
|
except ValueError:
|
|
return json_error("Malformed JSON input")
|
|
|
|
# We don't get who did the push, or we'd try to report that.
|
|
try:
|
|
repo_name = payload["repository"]["name"]
|
|
project_name = payload["repository"]["project"]["name"]
|
|
branch_name = payload["refChanges"][0]["refId"].split("/")[-1]
|
|
commit_entries = payload["changesets"]["values"]
|
|
commits = [(entry["toCommit"]["displayId"],
|
|
entry["toCommit"]["message"].split("\n")[0]) for \
|
|
entry in commit_entries]
|
|
head_ref = commit_entries[-1]["toCommit"]["displayId"]
|
|
except KeyError, e:
|
|
return json_error("Missing key %s in JSON" % (e.message,))
|
|
|
|
try:
|
|
stream = request.GET['stream']
|
|
except (AttributeError, KeyError):
|
|
stream = 'commits'
|
|
|
|
subject = "%s/%s: %s" % (project_name, repo_name, branch_name)
|
|
|
|
content = "`%s` was pushed to **%s** in **%s/%s** with:\n\n" % (
|
|
head_ref, branch_name, project_name, repo_name)
|
|
content += "\n".join("* `%s`: %s" % (
|
|
commit[0], commit[1]) for commit in commits)
|
|
|
|
check_send_message(user_profile, get_client("Stash"), "stream", [stream],
|
|
subject, content)
|
|
return json_success()
|
|
|
|
class TicketDict(dict):
|
|
"""
|
|
A helper class to turn a dictionary with ticket information into
|
|
an object where each of the keys is an attribute for easy access.
|
|
"""
|
|
def __getattr__(self, field):
|
|
if "_" in field:
|
|
return self.get(field)
|
|
else:
|
|
return self.get("ticket_" + field)
|
|
|
|
def property_name(property, index):
|
|
statuses = ["", "", "Open", "Pending", "Resolved", "Closed",
|
|
"Waiting on Customer", "Waiting on Third Party"]
|
|
priorities = ["", "Low", "Medium", "High", "Urgent"]
|
|
|
|
if property == "status":
|
|
return statuses[index]
|
|
elif property == "priority":
|
|
return priorities[index]
|
|
else:
|
|
raise ValueError("Unknown property")
|
|
|
|
def parse_freshdesk_event(event_string):
|
|
# These are always of the form "{ticket_action:created}" or
|
|
# "{status:{from:4,to:6}}". Note the lack of string quoting: this isn't
|
|
# valid JSON so we have to parse it ourselves.
|
|
data = event_string.replace("{", "").replace("}", "").replace(",", ":").split(":")
|
|
|
|
if len(data) == 2:
|
|
# This is a simple ticket action event, like
|
|
# {ticket_action:created}.
|
|
return data
|
|
else:
|
|
# This is a property change event, like {status:{from:4,to:6}}. Pull out
|
|
# the property, from, and to states.
|
|
property, _, from_state, _, to_state = data
|
|
return (property, property_name(property, int(from_state)),
|
|
property_name(property, int(to_state)))
|
|
|
|
def format_freshdesk_note_message(ticket, event_info):
|
|
# There are public (visible to customers) and private note types.
|
|
note_type = event_info[1]
|
|
content = "%s <%s> added a %s note to [ticket #%s](%s)." % (
|
|
ticket.requester_name, ticket.requester_email, note_type,
|
|
ticket.id, ticket.url)
|
|
|
|
return content
|
|
|
|
def format_freshdesk_property_change_message(ticket, event_info):
|
|
# Freshdesk will only tell us the first event to match our webhook
|
|
# configuration, so if we change multiple properties, we only get the before
|
|
# and after data for the first one.
|
|
content = "%s <%s> updated [ticket #%s](%s):\n\n" % (
|
|
ticket.requester_name, ticket.requester_email, ticket.id, ticket.url)
|
|
# Why not `"%s %s %s" % event_info`? Because the linter doesn't like it.
|
|
content += "%s: **%s** => **%s**" % (
|
|
event_info[0].capitalize(), event_info[1], event_info[2])
|
|
|
|
return content
|
|
|
|
def format_freshdesk_ticket_creation_message(ticket):
|
|
# They send us the description as HTML.
|
|
html2text.BODY_WIDTH = 0 # Do not try to wrap the text for us.
|
|
converter = html2text.HTML2Text()
|
|
converter.ignore_links = False
|
|
converter.ignore_images = False
|
|
cleaned_description = converter.handle(ticket.description).strip()
|
|
# We want images to get linked and inline previewed, but html2text will turn
|
|
# them into links of the form ``, which is
|
|
# ugly. Run a regex over the resulting description, turning links of the
|
|
# form `` into
|
|
# `[image.png](http://foo.com/image.png)`.
|
|
cleaned_description = re.sub(r"!\[\]\((\S*)/(\S*)\?(\S*)\)", r"[\2](\1/\2)",
|
|
cleaned_description)
|
|
|
|
content = "%s <%s> created [ticket #%s](%s):\n\n" % (
|
|
ticket.requester_name, ticket.requester_email, ticket.id, ticket.url)
|
|
content += """~~~ quote
|
|
%s
|
|
~~~\n
|
|
""" % (cleaned_description,)
|
|
content += "Type: **%s**\nPriority: **%s**\nStatus: **%s**" % (
|
|
ticket.type, ticket.priority, ticket.status)
|
|
|
|
return content
|
|
|
|
@csrf_exempt
|
|
@authenticated_rest_api_view
|
|
@has_request_variables
|
|
def api_freshdesk_webhook(request, user_profile, stream=REQ(default='')):
|
|
try:
|
|
payload = ujson.loads(request.body)
|
|
ticket_data = payload["freshdesk_webhook"]
|
|
except ValueError:
|
|
return json_error("Malformed JSON input")
|
|
|
|
required_keys = [
|
|
"triggered_event", "ticket_id", "ticket_url", "ticket_type",
|
|
"ticket_subject", "ticket_description", "ticket_status",
|
|
"ticket_priority", "requester_name", "requester_email",
|
|
]
|
|
|
|
for key in required_keys:
|
|
if not ticket_data.get(key):
|
|
return json_error("Missing key %s in JSON" % (key,))
|
|
|
|
try:
|
|
stream = request.GET['stream']
|
|
except (AttributeError, KeyError):
|
|
stream = 'freshdesk'
|
|
|
|
ticket = TicketDict(ticket_data)
|
|
|
|
subject = "#%s: %s" % (ticket.id, ticket.subject)
|
|
|
|
try:
|
|
event_info = parse_freshdesk_event(ticket.triggered_event)
|
|
except ValueError:
|
|
return json_error("Malformed event %s" % (ticket.triggered_event,))
|
|
|
|
if event_info[1] == "created":
|
|
content = format_freshdesk_ticket_creation_message(ticket)
|
|
elif event_info[0] == "note_type":
|
|
content = format_freshdesk_note_message(ticket, event_info)
|
|
elif event_info[0] in ("status", "priority"):
|
|
content = format_freshdesk_property_change_message(ticket, event_info)
|
|
else:
|
|
# Not an event we know handle; do nothing.
|
|
return json_success()
|
|
|
|
check_send_message(user_profile, get_client("Freshdesk"), "stream",
|
|
[stream], subject, content)
|
|
return json_success()
|