# Bug report guidelines

Please include these elements in your bug report to make it easier for us to help you.

- A brief title

- An explanation of what you were expecting vs. the actual result

- Steps to take in order to reproduce the buggy behavior

- Whether you are using Zulip in production or in the development
  environment, and whether these are old versions

- Whether you are using the web app, a desktop app or a mobile device
  to access Zulip

- Any additional information that would help: screenshots, GIFs, a
  pastebin of the error log

Further reading:

- [How to write a bug report that will make your engineers love you](https://testlio.com/blog/the-ideal-bug-report/)
- [How to Report Bugs Effectively](https://www.chiark.greenend.org.uk/~sgtatham/bugs.html)