{"freshdesk_webhook":
    {
    "triggered_event":"{unknown_event:{from:3,to:1}}",
    "ticket_id":"11",
        "ticket_url":"http://test1234zzz.freshdesk.com/helpdesk/tickets/11",
    "ticket_type":"Incident",
        "ticket_subject":"Test ticket subject",
        "ticket_description":"<div>Test ticket description.</div>",
        "ticket_status":"Resolved",
        "ticket_priority":"Low",
    "requester_name":"Requester Bob",
        "requester_email":"requester-bob@example.com"
    }
}