# Webhooks for external integrations. from django.http import HttpRequest, HttpResponse from zerver.decorator import authenticated_rest_api_view from zerver.lib.response import json_success from zerver.lib.typed_endpoint import typed_endpoint from zerver.lib.webhooks.common import check_send_webhook_message from zerver.models import UserProfile def truncate(string: str, length: int) -> str: if len(string) > length: string = string[: length - 3] + "..." return string @authenticated_rest_api_view(webhook_client_name="Zendesk") @typed_endpoint def api_zendesk_webhook( request: HttpRequest, user_profile: UserProfile, *, ticket_title: str, ticket_id: str, message: str, ) -> HttpResponse: """ Zendesk uses triggers with message templates. This webhook uses the ticket_id and ticket_title to create a topic. And passes with zendesk user's configured message to zulip. """ topic_name = truncate(f"#{ticket_id}: {ticket_title}", 60) check_send_webhook_message(request, user_profile, topic_name, message) return json_success(request)