from html.parser import HTMLParser from typing import Callable, Dict, List, Tuple from django.http import HttpRequest, HttpResponse from returns.curry import partial from zerver.decorator import return_success_on_head_request, webhook_view from zerver.lib.exceptions import UnsupportedWebhookEventTypeError from zerver.lib.response import json_success from zerver.lib.typed_endpoint import WebhookPayload, typed_endpoint from zerver.lib.validator import WildValue, check_int, check_none_or, check_string from zerver.lib.webhooks.common import check_send_webhook_message from zerver.models import UserProfile COMPANY_CREATED = """ New company **{name}** created: * **User count**: {user_count} * **Monthly spending**: {monthly_spend} """.strip() CONTACT_EMAIL_ADDED = "New email {email} added to contact." CONTACT_CREATED = """ New contact created: * **Name (or pseudonym)**: {name} * **Email**: {email} * **Location**: {location_info} """.strip() CONTACT_SIGNED_UP = """ Contact signed up: * **Email**: {email} * **Location**: {location_info} """.strip() CONTACT_TAG_CREATED = "Contact tagged with the `{name}` tag." CONTACT_TAG_DELETED = "The tag `{name}` was removed from the contact." CONVERSATION_ADMIN_ASSIGNED = "{name} assigned to conversation." CONVERSATION_ADMIN_TEMPLATE = "{admin_name} {action} the conversation." CONVERSATION_ADMIN_REPLY_TEMPLATE = """ {admin_name} {action} the conversation: ``` quote {content} ``` """.strip() CONVERSATION_ADMIN_INITIATED_CONVERSATION = """ {admin_name} initiated a conversation: ``` quote {content} ``` """.strip() EVENT_CREATED = "New event **{event_name}** created." USER_CREATED = """ New user created: * **Name**: {name} * **Email**: {email} """.strip() class MLStripper(HTMLParser): def __init__(self) -> None: self.reset() self.strict = False self.convert_charrefs = True self.fed: List[str] = [] def handle_data(self, d: str) -> None: self.fed.append(d) def get_data(self) -> str: return "".join(self.fed) def strip_tags(html: str) -> str: s = MLStripper() s.feed(html) return s.get_data() def get_topic_for_contacts(user: WildValue) -> str: topic = "{type}: {name}".format( type=user["type"].tame(check_string).capitalize(), name=user.get("name").tame(check_none_or(check_string)) or user.get("pseudonym").tame(check_none_or(check_string)) or user.get("email").tame(check_none_or(check_string)), ) return topic def get_company_created_message(payload: WildValue) -> Tuple[str, str]: body = COMPANY_CREATED.format( name=payload["data"]["item"]["name"].tame(check_string), user_count=payload["data"]["item"]["user_count"].tame(check_int), monthly_spend=payload["data"]["item"]["monthly_spend"].tame(check_int), ) return ("Companies", body) def get_contact_added_email_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"] body = CONTACT_EMAIL_ADDED.format(email=user["email"].tame(check_string)) topic = get_topic_for_contacts(user) return (topic, body) def get_contact_created_message(payload: WildValue) -> Tuple[str, str]: contact = payload["data"]["item"] body = CONTACT_CREATED.format( name=contact.get("name").tame(check_none_or(check_string)) or contact.get("pseudonym").tame(check_none_or(check_string)), email=contact["email"].tame(check_string), location_info="{city_name}, {region_name}, {country_name}".format( city_name=contact["location_data"]["city_name"].tame(check_string), region_name=contact["location_data"]["region_name"].tame(check_string), country_name=contact["location_data"]["country_name"].tame(check_string), ), ) topic = get_topic_for_contacts(contact) return (topic, body) def get_contact_signed_up_message(payload: WildValue) -> Tuple[str, str]: contact = payload["data"]["item"] body = CONTACT_SIGNED_UP.format( email=contact["email"].tame(check_string), location_info="{city_name}, {region_name}, {country_name}".format( city_name=contact["location_data"]["city_name"].tame(check_string), region_name=contact["location_data"]["region_name"].tame(check_string), country_name=contact["location_data"]["country_name"].tame(check_string), ), ) topic = get_topic_for_contacts(contact) return (topic, body) def get_contact_tag_created_message(payload: WildValue) -> Tuple[str, str]: body = CONTACT_TAG_CREATED.format( name=payload["data"]["item"]["tag"]["name"].tame(check_string) ) contact = payload["data"]["item"]["contact"] topic = get_topic_for_contacts(contact) return (topic, body) def get_contact_tag_deleted_message(payload: WildValue) -> Tuple[str, str]: body = CONTACT_TAG_DELETED.format( name=payload["data"]["item"]["tag"]["name"].tame(check_string) ) contact = payload["data"]["item"]["contact"] topic = get_topic_for_contacts(contact) return (topic, body) def get_conversation_admin_assigned_message(payload: WildValue) -> Tuple[str, str]: body = CONVERSATION_ADMIN_ASSIGNED.format( name=payload["data"]["item"]["assignee"]["name"].tame(check_string) ) user = payload["data"]["item"]["user"] topic = get_topic_for_contacts(user) return (topic, body) def get_conversation_admin_message( payload: WildValue, action: str, ) -> Tuple[str, str]: assignee = payload["data"]["item"]["assignee"] user = payload["data"]["item"]["user"] body = CONVERSATION_ADMIN_TEMPLATE.format( admin_name=assignee.get("name").tame(check_none_or(check_string)), action=action, ) topic = get_topic_for_contacts(user) return (topic, body) def get_conversation_admin_reply_message( payload: WildValue, action: str, ) -> Tuple[str, str]: assignee = payload["data"]["item"]["assignee"] user = payload["data"]["item"]["user"] note = payload["data"]["item"]["conversation_parts"]["conversation_parts"][0] content = strip_tags(note["body"].tame(check_string)) body = CONVERSATION_ADMIN_REPLY_TEMPLATE.format( admin_name=assignee.get("name").tame(check_none_or(check_string)), action=action, content=content, ) topic = get_topic_for_contacts(user) return (topic, body) def get_conversation_admin_single_created_message(payload: WildValue) -> Tuple[str, str]: assignee = payload["data"]["item"]["assignee"] user = payload["data"]["item"]["user"] conversation_body = payload["data"]["item"]["conversation_message"]["body"].tame(check_string) content = strip_tags(conversation_body) body = CONVERSATION_ADMIN_INITIATED_CONVERSATION.format( admin_name=assignee.get("name").tame(check_none_or(check_string)), content=content, ) topic = get_topic_for_contacts(user) return (topic, body) def get_conversation_user_created_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"]["user"] conversation_body = payload["data"]["item"]["conversation_message"]["body"].tame(check_string) content = strip_tags(conversation_body) body = CONVERSATION_ADMIN_INITIATED_CONVERSATION.format( admin_name=user.get("name").tame(check_none_or(check_string)), content=content, ) topic = get_topic_for_contacts(user) return (topic, body) def get_conversation_user_replied_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"]["user"] note = payload["data"]["item"]["conversation_parts"]["conversation_parts"][0] content = strip_tags(note["body"].tame(check_string)) body = CONVERSATION_ADMIN_REPLY_TEMPLATE.format( admin_name=user.get("name").tame(check_none_or(check_string)), action="replied to", content=content, ) topic = get_topic_for_contacts(user) return (topic, body) def get_event_created_message(payload: WildValue) -> Tuple[str, str]: event = payload["data"]["item"] body = EVENT_CREATED.format(event_name=event["event_name"].tame(check_string)) return ("Events", body) def get_user_created_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"] body = USER_CREATED.format( name=user["name"].tame(check_string), email=user["email"].tame(check_string) ) topic = get_topic_for_contacts(user) return (topic, body) def get_user_deleted_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"] topic = get_topic_for_contacts(user) return (topic, "User deleted.") def get_user_email_updated_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"] body = "User's email was updated to {}.".format(user["email"].tame(check_string)) topic = get_topic_for_contacts(user) return (topic, body) def get_user_tagged_message( payload: WildValue, action: str, ) -> Tuple[str, str]: user = payload["data"]["item"]["user"] tag = payload["data"]["item"]["tag"] topic = get_topic_for_contacts(user) body = "The tag `{tag_name}` was {action} the user.".format( tag_name=tag["name"].tame(check_string), action=action, ) return (topic, body) def get_user_unsubscribed_message(payload: WildValue) -> Tuple[str, str]: user = payload["data"]["item"] body = "User unsubscribed from emails." topic = get_topic_for_contacts(user) return (topic, body) EVENT_TO_FUNCTION_MAPPER: Dict[str, Callable[[WildValue], Tuple[str, str]]] = { "company.created": get_company_created_message, "contact.added_email": get_contact_added_email_message, "contact.created": get_contact_created_message, "contact.signed_up": get_contact_signed_up_message, "contact.tag.created": get_contact_tag_created_message, "contact.tag.deleted": get_contact_tag_deleted_message, "conversation.admin.assigned": get_conversation_admin_assigned_message, "conversation.admin.closed": partial(get_conversation_admin_message, action="closed"), "conversation.admin.opened": partial(get_conversation_admin_message, action="opened"), "conversation.admin.snoozed": partial(get_conversation_admin_message, action="snoozed"), "conversation.admin.unsnoozed": partial(get_conversation_admin_message, action="unsnoozed"), "conversation.admin.replied": partial( get_conversation_admin_reply_message, action="replied to" ), "conversation.admin.noted": partial( get_conversation_admin_reply_message, action="added a note to" ), "conversation.admin.single.created": get_conversation_admin_single_created_message, "conversation.user.created": get_conversation_user_created_message, "conversation.user.replied": get_conversation_user_replied_message, "event.created": get_event_created_message, "user.created": get_user_created_message, "user.deleted": get_user_deleted_message, "user.email.updated": get_user_email_updated_message, "user.tag.created": partial(get_user_tagged_message, action="added to"), "user.tag.deleted": partial(get_user_tagged_message, action="removed from"), "user.unsubscribed": get_user_unsubscribed_message, # Note that we do not have a payload for visitor.signed_up # but it should be identical to contact.signed_up "visitor.signed_up": get_contact_signed_up_message, } ALL_EVENT_TYPES = list(EVENT_TO_FUNCTION_MAPPER.keys()) @webhook_view("Intercom", all_event_types=ALL_EVENT_TYPES) # Intercom sends a HEAD request to validate the webhook URL. In this case, we just assume success. @return_success_on_head_request @typed_endpoint def api_intercom_webhook( request: HttpRequest, user_profile: UserProfile, *, payload: WebhookPayload[WildValue], ) -> HttpResponse: event_type = payload["topic"].tame(check_string) if event_type == "ping": return json_success(request) handler = EVENT_TO_FUNCTION_MAPPER.get(event_type) if handler is None: raise UnsupportedWebhookEventTypeError(event_type) topic, body = handler(payload) check_send_webhook_message(request, user_profile, topic, body, event_type) return json_success(request)