import urllib from contextlib import suppress from dataclasses import dataclass from datetime import timedelta from decimal import Decimal from typing import Any, Dict, Iterable, List, Optional from urllib.parse import urlencode from django.conf import settings from django.core.exceptions import ValidationError from django.core.validators import URLValidator from django.db.models import Q from django.http import HttpRequest, HttpResponse, HttpResponseRedirect from django.shortcuts import render from django.urls import reverse from django.utils.timesince import timesince from django.utils.timezone import now as timezone_now from django.utils.translation import gettext as _ from confirmation.models import Confirmation, confirmation_url from confirmation.settings import STATUS_USED from zerver.actions.create_realm import do_change_realm_subdomain from zerver.actions.realm_settings import ( do_change_realm_org_type, do_change_realm_plan_type, do_deactivate_realm, do_scrub_realm, do_send_realm_reactivation_email, ) from zerver.actions.users import do_delete_user_preserving_messages from zerver.decorator import require_server_admin from zerver.forms import check_subdomain_available from zerver.lib.exceptions import JsonableError from zerver.lib.realm_icon import realm_icon_url from zerver.lib.request import REQ, has_request_variables from zerver.lib.subdomains import get_subdomain_from_hostname from zerver.lib.validator import check_bool, check_string_in, to_decimal, to_non_negative_int from zerver.models import ( MultiuseInvite, PreregistrationRealm, PreregistrationUser, Realm, RealmReactivationStatus, UserProfile, get_org_type_display_name, get_realm, get_user_profile_by_id, ) from zerver.views.invite import get_invitee_emails_set if settings.BILLING_ENABLED: from corporate.lib.stripe import approve_sponsorship as do_approve_sponsorship from corporate.lib.stripe import ( attach_discount_to_realm, downgrade_at_the_end_of_billing_cycle, downgrade_now_without_creating_additional_invoices, get_discount_for_realm, get_latest_seat_count, make_end_of_cycle_updates_if_needed, switch_realm_from_standard_to_plus_plan, update_billing_method_of_current_plan, update_sponsorship_status, void_all_open_invoices, ) from corporate.models import ( Customer, CustomerPlan, get_current_plan_by_realm, get_customer_by_realm, ) def get_plan_name(plan_type: int) -> str: return { Realm.PLAN_TYPE_SELF_HOSTED: "self-hosted", Realm.PLAN_TYPE_LIMITED: "limited", Realm.PLAN_TYPE_STANDARD: "standard", Realm.PLAN_TYPE_STANDARD_FREE: "open source", Realm.PLAN_TYPE_PLUS: "plus", }[plan_type] def get_confirmations( types: List[int], object_ids: Iterable[int], hostname: Optional[str] = None ) -> List[Dict[str, Any]]: lowest_datetime = timezone_now() - timedelta(days=30) confirmations = Confirmation.objects.filter( type__in=types, object_id__in=object_ids, date_sent__gte=lowest_datetime ) confirmation_dicts = [] for confirmation in confirmations: realm = confirmation.realm content_object = confirmation.content_object type = confirmation.type expiry_date = confirmation.expiry_date assert content_object is not None if hasattr(content_object, "status"): if content_object.status == STATUS_USED: link_status = "Link has been used" else: link_status = "Link has not been used" else: link_status = "" now = timezone_now() if expiry_date is None: expires_in = "Never" elif now < expiry_date: expires_in = timesince(now, expiry_date) else: expires_in = "Expired" url = confirmation_url(confirmation.confirmation_key, realm, type) confirmation_dicts.append( { "object": confirmation.content_object, "url": url, "type": type, "link_status": link_status, "expires_in": expires_in, } ) return confirmation_dicts VALID_MODIFY_PLAN_METHODS = [ "downgrade_at_billing_cycle_end", "downgrade_now_without_additional_licenses", "downgrade_now_void_open_invoices", "upgrade_to_plus", ] VALID_STATUS_VALUES = [ "active", "deactivated", ] VALID_BILLING_METHODS = [ "send_invoice", "charge_automatically", ] @dataclass class PlanData: customer: Optional["Customer"] = None current_plan: Optional["CustomerPlan"] = None licenses: Optional[int] = None licenses_used: Optional[int] = None @require_server_admin @has_request_variables def support( request: HttpRequest, realm_id: Optional[int] = REQ(default=None, converter=to_non_negative_int), plan_type: Optional[int] = REQ(default=None, converter=to_non_negative_int), discount: Optional[Decimal] = REQ(default=None, converter=to_decimal), new_subdomain: Optional[str] = REQ(default=None), status: Optional[str] = REQ(default=None, str_validator=check_string_in(VALID_STATUS_VALUES)), billing_method: Optional[str] = REQ( default=None, str_validator=check_string_in(VALID_BILLING_METHODS) ), sponsorship_pending: Optional[bool] = REQ(default=None, json_validator=check_bool), approve_sponsorship: bool = REQ(default=False, json_validator=check_bool), modify_plan: Optional[str] = REQ( default=None, str_validator=check_string_in(VALID_MODIFY_PLAN_METHODS) ), scrub_realm: bool = REQ(default=False, json_validator=check_bool), delete_user_by_id: Optional[int] = REQ(default=None, converter=to_non_negative_int), query: Optional[str] = REQ("q", default=None), org_type: Optional[int] = REQ(default=None, converter=to_non_negative_int), ) -> HttpResponse: context: Dict[str, Any] = {} if "success_message" in request.session: context["success_message"] = request.session["success_message"] del request.session["success_message"] if settings.BILLING_ENABLED and request.method == "POST": # We check that request.POST only has two keys in it: The # realm_id and a field to change. keys = set(request.POST.keys()) if "csrfmiddlewaretoken" in keys: keys.remove("csrfmiddlewaretoken") if len(keys) != 2: raise JsonableError(_("Invalid parameters")) assert realm_id is not None realm = Realm.objects.get(id=realm_id) acting_user = request.user assert isinstance(acting_user, UserProfile) if plan_type is not None: current_plan_type = realm.plan_type do_change_realm_plan_type(realm, plan_type, acting_user=acting_user) msg = f"Plan type of {realm.string_id} changed from {get_plan_name(current_plan_type)} to {get_plan_name(plan_type)} " context["success_message"] = msg elif org_type is not None: current_realm_type = realm.org_type do_change_realm_org_type(realm, org_type, acting_user=acting_user) msg = f"Org type of {realm.string_id} changed from {get_org_type_display_name(current_realm_type)} to {get_org_type_display_name(org_type)} " context["success_message"] = msg elif discount is not None: current_discount = get_discount_for_realm(realm) or 0 attach_discount_to_realm(realm, discount, acting_user=acting_user) context[ "success_message" ] = f"Discount of {realm.string_id} changed to {discount}% from {current_discount}%." elif new_subdomain is not None: old_subdomain = realm.string_id try: check_subdomain_available(new_subdomain) except ValidationError as error: context["error_message"] = error.message else: do_change_realm_subdomain(realm, new_subdomain, acting_user=acting_user) request.session[ "success_message" ] = f"Subdomain changed from {old_subdomain} to {new_subdomain}" return HttpResponseRedirect( reverse("support") + "?" + urlencode({"q": new_subdomain}) ) elif status is not None: if status == "active": do_send_realm_reactivation_email(realm, acting_user=acting_user) context[ "success_message" ] = f"Realm reactivation email sent to admins of {realm.string_id}." elif status == "deactivated": do_deactivate_realm(realm, acting_user=acting_user) context["success_message"] = f"{realm.string_id} deactivated." elif billing_method is not None: if billing_method == "send_invoice": update_billing_method_of_current_plan( realm, charge_automatically=False, acting_user=acting_user ) context[ "success_message" ] = f"Billing method of {realm.string_id} updated to pay by invoice." elif billing_method == "charge_automatically": update_billing_method_of_current_plan( realm, charge_automatically=True, acting_user=acting_user ) context[ "success_message" ] = f"Billing method of {realm.string_id} updated to charge automatically." elif sponsorship_pending is not None: if sponsorship_pending: update_sponsorship_status(realm, True, acting_user=acting_user) context["success_message"] = f"{realm.string_id} marked as pending sponsorship." else: update_sponsorship_status(realm, False, acting_user=acting_user) context["success_message"] = f"{realm.string_id} is no longer pending sponsorship." elif approve_sponsorship: do_approve_sponsorship(realm, acting_user=acting_user) context["success_message"] = f"Sponsorship approved for {realm.string_id}" elif modify_plan is not None: if modify_plan == "downgrade_at_billing_cycle_end": downgrade_at_the_end_of_billing_cycle(realm) context[ "success_message" ] = f"{realm.string_id} marked for downgrade at the end of billing cycle" elif modify_plan == "downgrade_now_without_additional_licenses": downgrade_now_without_creating_additional_invoices(realm) context[ "success_message" ] = f"{realm.string_id} downgraded without creating additional invoices" elif modify_plan == "downgrade_now_void_open_invoices": downgrade_now_without_creating_additional_invoices(realm) voided_invoices_count = void_all_open_invoices(realm) context[ "success_message" ] = f"{realm.string_id} downgraded and voided {voided_invoices_count} open invoices" elif modify_plan == "upgrade_to_plus": switch_realm_from_standard_to_plus_plan(realm) context["success_message"] = f"{realm.string_id} upgraded to Plus" elif scrub_realm: do_scrub_realm(realm, acting_user=acting_user) context["success_message"] = f"{realm.string_id} scrubbed." elif delete_user_by_id: user_profile_for_deletion = get_user_profile_by_id(delete_user_by_id) user_email = user_profile_for_deletion.delivery_email assert user_profile_for_deletion.realm == realm do_delete_user_preserving_messages(user_profile_for_deletion) context["success_message"] = f"{user_email} in {realm.subdomain} deleted." if query: key_words = get_invitee_emails_set(query) case_insensitive_users_q = Q() for key_word in key_words: case_insensitive_users_q |= Q(delivery_email__iexact=key_word) users = set(UserProfile.objects.filter(case_insensitive_users_q)) realms = set(Realm.objects.filter(string_id__in=key_words)) for key_word in key_words: try: URLValidator()(key_word) parse_result = urllib.parse.urlparse(key_word) hostname = parse_result.hostname assert hostname is not None if parse_result.port: hostname = f"{hostname}:{parse_result.port}" subdomain = get_subdomain_from_hostname(hostname) with suppress(Realm.DoesNotExist): realms.add(get_realm(subdomain)) except ValidationError: users.update(UserProfile.objects.filter(full_name__iexact=key_word)) # full_names can have , in them users.update(UserProfile.objects.filter(full_name__iexact=query)) context["users"] = users context["realms"] = realms confirmations: List[Dict[str, Any]] = [] preregistration_user_ids = [ user.id for user in PreregistrationUser.objects.filter(email__in=key_words) ] confirmations += get_confirmations( [Confirmation.USER_REGISTRATION, Confirmation.INVITATION], preregistration_user_ids, hostname=request.get_host(), ) preregistration_realm_ids = [ user.id for user in PreregistrationRealm.objects.filter(email__in=key_words) ] confirmations += get_confirmations( [Confirmation.REALM_CREATION], preregistration_realm_ids, hostname=request.get_host(), ) multiuse_invite_ids = [ invite.id for invite in MultiuseInvite.objects.filter(realm__in=realms) ] confirmations += get_confirmations([Confirmation.MULTIUSE_INVITE], multiuse_invite_ids) realm_reactivation_status_objects = RealmReactivationStatus.objects.filter(realm__in=realms) confirmations += get_confirmations( [Confirmation.REALM_REACTIVATION], [obj.id for obj in realm_reactivation_status_objects] ) context["confirmations"] = confirmations # We want a union of all realms that might appear in the search result, # but not necessary as a separate result item. # Therefore, we do not modify the realms object in the context. all_realms = realms.union( [ confirmation["object"].realm for confirmation in confirmations # For confirmations, we only display realm details when the type is USER_REGISTRATION # or INVITATION. if confirmation["type"] in (Confirmation.USER_REGISTRATION, Confirmation.INVITATION) ] + [user.realm for user in users] ) plan_data: Dict[int, PlanData] = {} for realm in all_realms: current_plan = get_current_plan_by_realm(realm) plan_data[realm.id] = PlanData( customer=get_customer_by_realm(realm), current_plan=current_plan, ) if current_plan is not None: new_plan, last_ledger_entry = make_end_of_cycle_updates_if_needed( current_plan, timezone_now() ) if last_ledger_entry is not None: if new_plan is not None: plan_data[realm.id].current_plan = new_plan else: plan_data[realm.id].current_plan = current_plan plan_data[realm.id].licenses = last_ledger_entry.licenses plan_data[realm.id].licenses_used = get_latest_seat_count(realm) context["plan_data"] = plan_data def get_realm_owner_emails_as_string(realm: Realm) -> str: return ", ".join( realm.get_human_owner_users() .order_by("delivery_email") .values_list("delivery_email", flat=True) ) def get_realm_admin_emails_as_string(realm: Realm) -> str: return ", ".join( realm.get_human_admin_users(include_realm_owners=False) .order_by("delivery_email") .values_list("delivery_email", flat=True) ) context["get_realm_owner_emails_as_string"] = get_realm_owner_emails_as_string context["get_realm_admin_emails_as_string"] = get_realm_admin_emails_as_string context["get_discount_for_realm"] = get_discount_for_realm context["get_org_type_display_name"] = get_org_type_display_name context["realm_icon_url"] = realm_icon_url context["Confirmation"] = Confirmation context["sorted_realm_types"] = sorted( Realm.ORG_TYPES.values(), key=lambda d: d["display_order"] ) return render(request, "analytics/support.html", context=context)