# Webhooks for external integrations. from __future__ import absolute_import from zerver.models import get_client from zerver.lib.actions import check_send_message from zerver.lib.response import json_success from zerver.decorator import authenticated_rest_api_view, REQ, has_request_variables def truncate(string, length): if len(string) > length: string = string[:length-3] + '...' return string @authenticated_rest_api_view @has_request_variables def api_zendesk_webhook(request, user_profile, ticket_title=REQ(), ticket_id=REQ(), message=REQ(), stream=REQ(default="zendesk")): """ Zendesk uses trigers with message templates. This webhook uses the ticket_id and ticket_title to create a subject. And passes with zendesk user's configured message to zulip. """ subject = truncate('#%s: %s' % (ticket_id, ticket_title), 60) check_send_message(user_profile, get_client('ZulipZenDeskWebhook'), 'stream', [stream], subject, message) return json_success()