# Webhooks for external integrations. from functools import partial from typing import Any, Callable, Dict, Optional from django.http import HttpRequest, HttpResponse from zerver.decorator import webhook_view from zerver.lib.exceptions import UnsupportedWebhookEventType from zerver.lib.request import REQ, has_request_variables from zerver.lib.response import json_success from zerver.lib.webhooks.common import ( check_send_webhook_message, get_http_headers_from_filename, validate_extract_webhook_http_header, ) from zerver.models import UserProfile TICKET_STARTED_TEMPLATE = """ {customer_name} submitted new ticket [#{number}: {title}]({app_url}): ``` quote {summary} ``` """.strip() TICKET_ASSIGNED_TEMPLATE = "[#{number}: {title}]({app_url}) ({state}) assigned to {assignee_info}." AGENT_REPLIED_TEMPLATE = """ {actor} {action} [ticket #{number}]({app_ticket_url}): ``` quote {plain_text_body} ``` """.strip() def ticket_started_body(payload: Dict[str, Any]) -> str: return TICKET_STARTED_TEMPLATE.format(**payload) def ticket_assigned_body(payload: Dict[str, Any]) -> Optional[str]: state = payload["state"] kwargs = { "state": "open" if state == "opened" else state, "number": payload["number"], "title": payload["title"], "app_url": payload["app_url"], } assignee = payload["assignee"] assigned_group = payload["assigned_group"] if assignee or assigned_group: if assignee and assigned_group: kwargs["assignee_info"] = "{assignee} from {assigned_group}".format(**payload) elif assignee: kwargs["assignee_info"] = "{assignee}".format(**payload) elif assigned_group: kwargs["assignee_info"] = "{assigned_group}".format(**payload) return TICKET_ASSIGNED_TEMPLATE.format(**kwargs) else: return None def replied_body(payload: Dict[str, Any], actor: str, action: str) -> str: actor_url = "http://api.groovehq.com/v1/{}/".format(actor + "s") actor = payload["links"]["author"]["href"].split(actor_url)[1] number = payload["links"]["ticket"]["href"].split("http://api.groovehq.com/v1/tickets/")[1] body = AGENT_REPLIED_TEMPLATE.format( actor=actor, action=action, number=number, app_ticket_url=payload["app_ticket_url"], plain_text_body=payload["plain_text_body"], ) return body @webhook_view("Groove") @has_request_variables def api_groove_webhook( request: HttpRequest, user_profile: UserProfile, payload: Dict[str, Any] = REQ(argument_type="body"), ) -> HttpResponse: event = validate_extract_webhook_http_header(request, "X_GROOVE_EVENT", "Groove") assert event is not None handler = EVENTS_FUNCTION_MAPPER.get(event) if handler is None: raise UnsupportedWebhookEventType(event) body = handler(payload) topic = "notifications" if body is not None: check_send_webhook_message(request, user_profile, topic, body) return json_success() EVENTS_FUNCTION_MAPPER: Dict[str, Callable[[Dict[str, Any]], Optional[str]]] = { "ticket_started": ticket_started_body, "ticket_assigned": ticket_assigned_body, "agent_replied": partial(replied_body, actor="agent", action="replied to"), "customer_replied": partial(replied_body, actor="customer", action="replied to"), "note_added": partial(replied_body, actor="agent", action="left a note on"), } fixture_to_headers = get_http_headers_from_filename("HTTP_X_GROOVE_EVENT")