{
    "links": {
        "author": {
            "href": "http://api.groovehq.com/v1/customers/rambo@example.com"
        },
        "ticket": {
            "href": "http://api.groovehq.com/v1/tickets/440"
        }
    },
    "created_at": "2017-12-14 15:54:26 UTC",
    "updated_at": "2017-12-14 15:54:26 UTC",
    "note": false,
    "id": "4810291604",
    "body": "<p>Hello agent, thanks for getting back. This is how a reply from customer looks like.</p>",
    "href": "http://api.groovehq.com/v1/messages/4810291604",
    "plain_text_body": "Hello agent, thanks for getting back. This is how a reply from customer looks like.",
    "agent_response": false,
    "type": null,
    "attachments": [],
    "deliver_by": null,
    "app_ticket_url": "https://ghostfox.groovehq.com/groove_client/tickets/68666538"
}