# Webhooks for external integrations. from functools import partial from typing import Any, Dict, Optional, Callable from django.http import HttpRequest, HttpResponse from zerver.decorator import api_key_only_webhook_view from zerver.lib.request import REQ, has_request_variables from zerver.lib.response import json_success from zerver.lib.webhooks.common import check_send_webhook_message, \ validate_extract_webhook_http_header, UnexpectedWebhookEventType from zerver.models import UserProfile TICKET_STARTED_TEMPLATE = """ {customer_name} submitted new ticket [#{number}: {title}]({app_url}): ``` quote {summary} ``` """.strip() TICKET_ASSIGNED_TEMPLATE = "[#{number}: {title}]({app_url}) ({state}) assigned to {assignee_info}." AGENT_REPLIED_TEMPLATE = """ {actor} {action} [ticket #{number}]({app_ticket_url}): ``` quote {plain_text_body} ``` """.strip() def ticket_started_body(payload: Dict[str, Any]) -> str: return TICKET_STARTED_TEMPLATE.format(**payload) def ticket_assigned_body(payload: Dict[str, Any]) -> Optional[str]: state = payload['state'] kwargs = { 'state': 'open' if state == 'opened' else state, 'number': payload['number'], 'title': payload['title'], 'app_url': payload['app_url'] } assignee = payload['assignee'] assigned_group = payload['assigned_group'] if assignee or assigned_group: if assignee and assigned_group: kwargs['assignee_info'] = '{assignee} from {assigned_group}'.format(**payload) elif assignee: kwargs['assignee_info'] = '{assignee}'.format(**payload) elif assigned_group: kwargs['assignee_info'] = '{assigned_group}'.format(**payload) return TICKET_ASSIGNED_TEMPLATE.format(**kwargs) else: return None def replied_body(payload: Dict[str, Any], actor: str, action: str) -> str: actor_url = "http://api.groovehq.com/v1/{}/".format(actor + 's') actor = payload['links']['author']['href'].split(actor_url)[1] number = payload['links']['ticket']['href'].split("http://api.groovehq.com/v1/tickets/")[1] body = AGENT_REPLIED_TEMPLATE.format( actor=actor, action=action, number=number, app_ticket_url=payload['app_ticket_url'], plain_text_body=payload['plain_text_body'] ) return body def get_event_handler(event: str) -> Callable[..., str]: # The main reason for this function existance is because of mypy handler = EVENTS_FUNCTION_MAPPER.get(event) # type: Any if handler is None: raise UnexpectedWebhookEventType("Groove", event) return handler @api_key_only_webhook_view('Groove') @has_request_variables def api_groove_webhook(request: HttpRequest, user_profile: UserProfile, payload: Dict[str, Any]=REQ(argument_type='body')) -> HttpResponse: event = validate_extract_webhook_http_header(request, 'X_GROOVE_EVENT', 'Groove') assert event is not None handler = get_event_handler(event) body = handler(payload) topic = 'notifications' if body is not None: check_send_webhook_message(request, user_profile, topic, body) return json_success() EVENTS_FUNCTION_MAPPER = { 'ticket_started': ticket_started_body, 'ticket_assigned': ticket_assigned_body, 'agent_replied': partial(replied_body, actor='agent', action='replied to'), 'customer_replied': partial(replied_body, actor='customer', action='replied to'), 'note_added': partial(replied_body, actor='agent', action='left a note on') }