{% if active_account_in_realm %} Psst. Word on the street is that you need a new password, {{ email }}. It's all good. Follow the link below and we'll take care of the rest: {{ reset_url }} {% else %} {% if user_deactivated %} Someone (possibly you) requested a password reset email for {{ email }} on {{ realm_uri }}, but your account has been deactivated. You can contact an organization administrator to reactivate your account. {% else %} Someone (possibly you) requested a password reset email for {{ email }} on {{ realm_uri }}, but you do not have an account in that organization. {% endif %} {% if active_accounts_in_other_realms %} You do have active accounts in the following organization(s). {% for active_account in active_accounts_in_other_realms %} {{ active_account.realm.uri }} {% endfor %} You can try logging in or resetting your password in the organization(s) above. {% endif %} {% endif %} Thanks, Your friends at Zulip HQ