{ "created_at": "2017-12-14 20:09:19 +0530", "href": "http://api.groovehq.com/v1/tickets/9", "links": { "customer": { "id": "0070883940", "href": "http://api.groovehq.com/v1/customers/customer@example.lcom" }, "drafts": { "href": "http://api.groovehq.com/v1/tickets/9/drafts" }, "state": { "href": "http://api.groovehq.com/v1/tickets/9/state" }, "messages": { "href": "http://api.groovehq.com/v1/tickets/9/messages" } }, "number": 9, "priority": "low", "resolution_time": null, "state": "opened", "updated_at": "2017-12-14 20:09:19 +0530", "system_updated_at": "2017-12-14 20:09:19 +0530", "assigned_group_id": null, "assigned_group": null, "closed_by": null, "tags": [], "tag_ids": [], "mailbox": "Inbox", "mailbox_id": "5063661921", "message_count": 1, "attachment_count": 0, "summary": "The content of the body goes here.", "search_summary": null, "last_message_type": "enduser", "last_message_author": { "id": "1734497920", "type": "Agent" }, "type": "Widget", "snoozed_until": null, "snoozed_by_id": null, "interaction_count": 1, "state_changed_at": "2017-12-14 20:09:19 +0530", "assigned_at": null, "deleted_at": null, "browser": null, "page_title": null, "page_url": null, "platform": null, "last_message": "The content of the body goes here.", "assignee": null, "app_url": "https://ghostfox.groovehq.com/groove_client/tickets/68659446", "app_customer_url": "https://ghostfox.groovehq.com/groove_client/contacts/customers/49825873", "last_message_plain_text": "The content of the body goes here." }