# Webhooks for external integrations. from typing import Text from django.http import HttpRequest, HttpResponse from zerver.decorator import authenticated_rest_api_view from zerver.lib.actions import check_send_stream_message from zerver.lib.request import REQ, has_request_variables from zerver.lib.response import json_success from zerver.models import UserProfile, get_client def truncate(string: Text, length: int) -> Text: if len(string) > length: string = string[:length-3] + '...' return string @authenticated_rest_api_view(is_webhook=True) @has_request_variables def api_zendesk_webhook(request, user_profile, ticket_title=REQ(), ticket_id=REQ(), message=REQ(), stream=REQ(default="zendesk")): # type: (HttpRequest, UserProfile, str, str, str, str) -> HttpResponse """ Zendesk uses trigers with message templates. This webhook uses the ticket_id and ticket_title to create a subject. And passes with zendesk user's configured message to zulip. """ subject = truncate('#%s: %s' % (ticket_id, ticket_title), 60) check_send_stream_message(user_profile, get_client('ZulipZenDeskWebhook'), stream, subject, message) return json_success()