import urllib from datetime import timedelta from decimal import Decimal from typing import Any, Dict, List, Optional from urllib.parse import urlencode from django.conf import settings from django.core.exceptions import ValidationError from django.core.validators import URLValidator from django.http import HttpRequest, HttpResponse, HttpResponseRedirect from django.shortcuts import render from django.urls import reverse from django.utils.timesince import timesince from django.utils.timezone import now as timezone_now from django.utils.translation import gettext as _ from confirmation.models import Confirmation, _properties, confirmation_url from confirmation.settings import STATUS_ACTIVE from zerver.decorator import require_server_admin from zerver.forms import check_subdomain_available from zerver.lib.actions import ( do_change_plan_type, do_change_realm_subdomain, do_deactivate_realm, do_scrub_realm, do_send_realm_reactivation_email, ) from zerver.lib.exceptions import JsonableError from zerver.lib.realm_icon import realm_icon_url from zerver.lib.request import REQ, has_request_variables from zerver.lib.subdomains import get_subdomain_from_hostname from zerver.lib.validator import check_bool, check_string_in, to_decimal, to_non_negative_int from zerver.models import ( MultiuseInvite, PreregistrationUser, Realm, UserProfile, get_org_type_display_name, get_realm, ) from zerver.views.invite import get_invitee_emails_set if settings.BILLING_ENABLED: from corporate.lib.stripe import approve_sponsorship as do_approve_sponsorship from corporate.lib.stripe import ( attach_discount_to_realm, downgrade_at_the_end_of_billing_cycle, downgrade_now_without_creating_additional_invoices, get_discount_for_realm, get_latest_seat_count, make_end_of_cycle_updates_if_needed, update_billing_method_of_current_plan, update_sponsorship_status, void_all_open_invoices, ) from corporate.models import get_current_plan_by_realm, get_customer_by_realm def get_plan_name(plan_type: int) -> str: return ["", "self hosted", "limited", "standard", "open source"][plan_type] def get_confirmations( types: List[int], object_ids: List[int], hostname: Optional[str] = None ) -> List[Dict[str, Any]]: lowest_datetime = timezone_now() - timedelta(days=30) confirmations = Confirmation.objects.filter( type__in=types, object_id__in=object_ids, date_sent__gte=lowest_datetime ) confirmation_dicts = [] for confirmation in confirmations: realm = confirmation.realm content_object = confirmation.content_object type = confirmation.type days_to_activate = _properties[type].validity_in_days expiry_date = confirmation.date_sent + timedelta(days=days_to_activate) assert content_object is not None if hasattr(content_object, "status"): if content_object.status == STATUS_ACTIVE: link_status = "Link has been clicked" else: link_status = "Link has never been clicked" else: link_status = "" now = timezone_now() if now < expiry_date: expires_in = timesince(now, expiry_date) else: expires_in = "Expired" url = confirmation_url(confirmation.confirmation_key, realm, type) confirmation_dicts.append( { "object": confirmation.content_object, "url": url, "type": type, "link_status": link_status, "expires_in": expires_in, } ) return confirmation_dicts VALID_DOWNGRADE_METHODS = [ "downgrade_at_billing_cycle_end", "downgrade_now_without_additional_licenses", "downgrade_now_void_open_invoices", ] VALID_STATUS_VALUES = [ "active", "deactivated", ] VALID_BILLING_METHODS = [ "send_invoice", "charge_automatically", ] @require_server_admin @has_request_variables def support( request: HttpRequest, realm_id: Optional[int] = REQ(default=None, converter=to_non_negative_int), plan_type: Optional[int] = REQ(default=None, converter=to_non_negative_int), discount: Optional[Decimal] = REQ(default=None, converter=to_decimal), new_subdomain: Optional[str] = REQ(default=None), status: Optional[str] = REQ(default=None, str_validator=check_string_in(VALID_STATUS_VALUES)), billing_method: Optional[str] = REQ( default=None, str_validator=check_string_in(VALID_BILLING_METHODS) ), sponsorship_pending: Optional[bool] = REQ(default=None, json_validator=check_bool), approve_sponsorship: Optional[bool] = REQ(default=None, json_validator=check_bool), downgrade_method: Optional[str] = REQ( default=None, str_validator=check_string_in(VALID_DOWNGRADE_METHODS) ), scrub_realm: Optional[bool] = REQ(default=None, json_validator=check_bool), query: Optional[str] = REQ("q", default=None), ) -> HttpResponse: context: Dict[str, Any] = {} if "success_message" in request.session: context["success_message"] = request.session["success_message"] del request.session["success_message"] if settings.BILLING_ENABLED and request.method == "POST": # We check that request.POST only has two keys in it: The # realm_id and a field to change. keys = set(request.POST.keys()) if "csrfmiddlewaretoken" in keys: keys.remove("csrfmiddlewaretoken") if len(keys) != 2: raise JsonableError(_("Invalid parameters")) realm = Realm.objects.get(id=realm_id) acting_user = request.user assert isinstance(acting_user, UserProfile) if plan_type is not None: current_plan_type = realm.plan_type do_change_plan_type(realm, plan_type, acting_user=acting_user) msg = f"Plan type of {realm.string_id} changed from {get_plan_name(current_plan_type)} to {get_plan_name(plan_type)} " context["success_message"] = msg elif discount is not None: current_discount = get_discount_for_realm(realm) or 0 attach_discount_to_realm(realm, discount, acting_user=acting_user) context[ "success_message" ] = f"Discount of {realm.string_id} changed to {discount}% from {current_discount}%." elif new_subdomain is not None: old_subdomain = realm.string_id try: check_subdomain_available(new_subdomain) except ValidationError as error: context["error_message"] = error.message else: do_change_realm_subdomain(realm, new_subdomain, acting_user=acting_user) request.session[ "success_message" ] = f"Subdomain changed from {old_subdomain} to {new_subdomain}" return HttpResponseRedirect( reverse("support") + "?" + urlencode({"q": new_subdomain}) ) elif status is not None: if status == "active": do_send_realm_reactivation_email(realm, acting_user=acting_user) context[ "success_message" ] = f"Realm reactivation email sent to admins of {realm.string_id}." elif status == "deactivated": do_deactivate_realm(realm, acting_user=acting_user) context["success_message"] = f"{realm.string_id} deactivated." elif billing_method is not None: if billing_method == "send_invoice": update_billing_method_of_current_plan( realm, charge_automatically=False, acting_user=acting_user ) context[ "success_message" ] = f"Billing method of {realm.string_id} updated to pay by invoice." elif billing_method == "charge_automatically": update_billing_method_of_current_plan( realm, charge_automatically=True, acting_user=acting_user ) context[ "success_message" ] = f"Billing method of {realm.string_id} updated to charge automatically." elif sponsorship_pending is not None: if sponsorship_pending: update_sponsorship_status(realm, True, acting_user=acting_user) context["success_message"] = f"{realm.string_id} marked as pending sponsorship." else: update_sponsorship_status(realm, False, acting_user=acting_user) context["success_message"] = f"{realm.string_id} is no longer pending sponsorship." elif approve_sponsorship is True: do_approve_sponsorship(realm, acting_user=acting_user) context["success_message"] = f"Sponsorship approved for {realm.string_id}" elif downgrade_method is not None: if downgrade_method == "downgrade_at_billing_cycle_end": downgrade_at_the_end_of_billing_cycle(realm) context[ "success_message" ] = f"{realm.string_id} marked for downgrade at the end of billing cycle" elif downgrade_method == "downgrade_now_without_additional_licenses": downgrade_now_without_creating_additional_invoices(realm) context[ "success_message" ] = f"{realm.string_id} downgraded without creating additional invoices" elif downgrade_method == "downgrade_now_void_open_invoices": downgrade_now_without_creating_additional_invoices(realm) voided_invoices_count = void_all_open_invoices(realm) context[ "success_message" ] = f"{realm.string_id} downgraded and voided {voided_invoices_count} open invoices" elif scrub_realm is True: do_scrub_realm(realm, acting_user=acting_user) context["success_message"] = f"{realm.string_id} scrubbed." if query: key_words = get_invitee_emails_set(query) users = set(UserProfile.objects.filter(delivery_email__in=key_words)) realms = set(Realm.objects.filter(string_id__in=key_words)) for key_word in key_words: try: URLValidator()(key_word) parse_result = urllib.parse.urlparse(key_word) hostname = parse_result.hostname assert hostname is not None if parse_result.port: hostname = f"{hostname}:{parse_result.port}" subdomain = get_subdomain_from_hostname(hostname) try: realms.add(get_realm(subdomain)) except Realm.DoesNotExist: pass except ValidationError: users.update(UserProfile.objects.filter(full_name__iexact=key_word)) for realm in realms: realm.customer = get_customer_by_realm(realm) current_plan = get_current_plan_by_realm(realm) if current_plan is not None: new_plan, last_ledger_entry = make_end_of_cycle_updates_if_needed( current_plan, timezone_now() ) if last_ledger_entry is not None: if new_plan is not None: realm.current_plan = new_plan else: realm.current_plan = current_plan realm.current_plan.licenses = last_ledger_entry.licenses realm.current_plan.licenses_used = get_latest_seat_count(realm) # full_names can have , in them users.update(UserProfile.objects.filter(full_name__iexact=query)) context["users"] = users context["realms"] = realms confirmations: List[Dict[str, Any]] = [] preregistration_users = PreregistrationUser.objects.filter(email__in=key_words) confirmations += get_confirmations( [Confirmation.USER_REGISTRATION, Confirmation.INVITATION, Confirmation.REALM_CREATION], preregistration_users, hostname=request.get_host(), ) multiuse_invites = MultiuseInvite.objects.filter(realm__in=realms) confirmations += get_confirmations([Confirmation.MULTIUSE_INVITE], multiuse_invites) confirmations += get_confirmations( [Confirmation.REALM_REACTIVATION], [realm.id for realm in realms] ) context["confirmations"] = confirmations def get_realm_owner_emails_as_string(realm: Realm) -> str: return ", ".join( realm.get_human_owner_users() .order_by("delivery_email") .values_list("delivery_email", flat=True) ) def get_realm_admin_emails_as_string(realm: Realm) -> str: return ", ".join( realm.get_human_admin_users(include_realm_owners=False) .order_by("delivery_email") .values_list("delivery_email", flat=True) ) context["get_realm_owner_emails_as_string"] = get_realm_owner_emails_as_string context["get_realm_admin_emails_as_string"] = get_realm_admin_emails_as_string context["get_discount_for_realm"] = get_discount_for_realm context["get_org_type_display_name"] = get_org_type_display_name context["realm_icon_url"] = realm_icon_url context["Confirmation"] = Confirmation return render(request, "analytics/support.html", context=context)