import urllib from datetime import timedelta from decimal import Decimal from typing import Any, Dict, List, Optional from urllib.parse import urlencode from django.conf import settings from django.core.exceptions import ValidationError from django.core.validators import URLValidator from django.http import HttpRequest, HttpResponse, HttpResponseRedirect from django.shortcuts import render from django.urls import reverse from django.utils.timesince import timesince from django.utils.timezone import now as timezone_now from django.utils.translation import gettext as _ from confirmation.models import Confirmation, _properties, confirmation_url from confirmation.settings import STATUS_ACTIVE from zerver.decorator import require_server_admin from zerver.forms import check_subdomain_available from zerver.lib.actions import ( do_change_plan_type, do_change_realm_subdomain, do_deactivate_realm, do_scrub_realm, do_send_realm_reactivation_email, ) from zerver.lib.exceptions import JsonableError from zerver.lib.realm_icon import realm_icon_url from zerver.lib.subdomains import get_subdomain_from_hostname from zerver.models import ( MultiuseInvite, PreregistrationUser, Realm, UserProfile, get_org_type_display_name, get_realm, ) from zerver.views.invite import get_invitee_emails_set if settings.BILLING_ENABLED: from corporate.lib.stripe import ( approve_sponsorship, attach_discount_to_realm, downgrade_at_the_end_of_billing_cycle, downgrade_now_without_creating_additional_invoices, get_discount_for_realm, get_latest_seat_count, make_end_of_cycle_updates_if_needed, update_billing_method_of_current_plan, update_sponsorship_status, void_all_open_invoices, ) from corporate.models import get_current_plan_by_realm, get_customer_by_realm def get_plan_name(plan_type: int) -> str: return ["", "self hosted", "limited", "standard", "open source"][plan_type] def get_confirmations( types: List[int], object_ids: List[int], hostname: Optional[str] = None ) -> List[Dict[str, Any]]: lowest_datetime = timezone_now() - timedelta(days=30) confirmations = Confirmation.objects.filter( type__in=types, object_id__in=object_ids, date_sent__gte=lowest_datetime ) confirmation_dicts = [] for confirmation in confirmations: realm = confirmation.realm content_object = confirmation.content_object type = confirmation.type days_to_activate = _properties[type].validity_in_days expiry_date = confirmation.date_sent + timedelta(days=days_to_activate) if hasattr(content_object, "status"): if content_object.status == STATUS_ACTIVE: link_status = "Link has been clicked" else: link_status = "Link has never been clicked" else: link_status = "" now = timezone_now() if now < expiry_date: expires_in = timesince(now, expiry_date) else: expires_in = "Expired" url = confirmation_url(confirmation.confirmation_key, realm, type) confirmation_dicts.append( { "object": confirmation.content_object, "url": url, "type": type, "link_status": link_status, "expires_in": expires_in, } ) return confirmation_dicts @require_server_admin def support(request: HttpRequest) -> HttpResponse: context: Dict[str, Any] = {} if "success_message" in request.session: context["success_message"] = request.session["success_message"] del request.session["success_message"] if settings.BILLING_ENABLED and request.method == "POST": # We check that request.POST only has two keys in it: The # realm_id and a field to change. keys = set(request.POST.keys()) if "csrfmiddlewaretoken" in keys: keys.remove("csrfmiddlewaretoken") if len(keys) != 2: raise JsonableError(_("Invalid parameters")) realm_id = request.POST.get("realm_id") realm = Realm.objects.get(id=realm_id) if request.POST.get("plan_type", None) is not None: new_plan_type = int(request.POST.get("plan_type")) current_plan_type = realm.plan_type do_change_plan_type(realm, new_plan_type, acting_user=request.user) msg = f"Plan type of {realm.string_id} changed from {get_plan_name(current_plan_type)} to {get_plan_name(new_plan_type)} " context["success_message"] = msg elif request.POST.get("discount", None) is not None: new_discount = Decimal(request.POST.get("discount")) current_discount = get_discount_for_realm(realm) or 0 attach_discount_to_realm(realm, new_discount, acting_user=request.user) context[ "success_message" ] = f"Discount of {realm.string_id} changed to {new_discount}% from {current_discount}%." elif request.POST.get("new_subdomain", None) is not None: new_subdomain = request.POST.get("new_subdomain") old_subdomain = realm.string_id try: check_subdomain_available(new_subdomain) except ValidationError as error: context["error_message"] = error.message else: do_change_realm_subdomain(realm, new_subdomain, acting_user=request.user) request.session[ "success_message" ] = f"Subdomain changed from {old_subdomain} to {new_subdomain}" return HttpResponseRedirect( reverse("support") + "?" + urlencode({"q": new_subdomain}) ) elif request.POST.get("status", None) is not None: status = request.POST.get("status") if status == "active": do_send_realm_reactivation_email(realm, acting_user=request.user) context[ "success_message" ] = f"Realm reactivation email sent to admins of {realm.string_id}." elif status == "deactivated": do_deactivate_realm(realm, acting_user=request.user) context["success_message"] = f"{realm.string_id} deactivated." elif request.POST.get("billing_method", None) is not None: billing_method = request.POST.get("billing_method") if billing_method == "send_invoice": update_billing_method_of_current_plan( realm, charge_automatically=False, acting_user=request.user ) context[ "success_message" ] = f"Billing method of {realm.string_id} updated to pay by invoice." elif billing_method == "charge_automatically": update_billing_method_of_current_plan( realm, charge_automatically=True, acting_user=request.user ) context[ "success_message" ] = f"Billing method of {realm.string_id} updated to charge automatically." elif request.POST.get("sponsorship_pending", None) is not None: sponsorship_pending = request.POST.get("sponsorship_pending") if sponsorship_pending == "true": update_sponsorship_status(realm, True, acting_user=request.user) context["success_message"] = f"{realm.string_id} marked as pending sponsorship." elif sponsorship_pending == "false": update_sponsorship_status(realm, False, acting_user=request.user) context["success_message"] = f"{realm.string_id} is no longer pending sponsorship." elif request.POST.get("approve_sponsorship") is not None: if request.POST.get("approve_sponsorship") == "approve_sponsorship": approve_sponsorship(realm, acting_user=request.user) context["success_message"] = f"Sponsorship approved for {realm.string_id}" elif request.POST.get("downgrade_method", None) is not None: downgrade_method = request.POST.get("downgrade_method") if downgrade_method == "downgrade_at_billing_cycle_end": downgrade_at_the_end_of_billing_cycle(realm) context[ "success_message" ] = f"{realm.string_id} marked for downgrade at the end of billing cycle" elif downgrade_method == "downgrade_now_without_additional_licenses": downgrade_now_without_creating_additional_invoices(realm) context[ "success_message" ] = f"{realm.string_id} downgraded without creating additional invoices" elif downgrade_method == "downgrade_now_void_open_invoices": downgrade_now_without_creating_additional_invoices(realm) voided_invoices_count = void_all_open_invoices(realm) context[ "success_message" ] = f"{realm.string_id} downgraded and voided {voided_invoices_count} open invoices" elif request.POST.get("scrub_realm", None) is not None: if request.POST.get("scrub_realm") == "scrub_realm": do_scrub_realm(realm, acting_user=request.user) context["success_message"] = f"{realm.string_id} scrubbed." query = request.GET.get("q", None) if query: key_words = get_invitee_emails_set(query) users = set(UserProfile.objects.filter(delivery_email__in=key_words)) realms = set(Realm.objects.filter(string_id__in=key_words)) for key_word in key_words: try: URLValidator()(key_word) parse_result = urllib.parse.urlparse(key_word) hostname = parse_result.hostname assert hostname is not None if parse_result.port: hostname = f"{hostname}:{parse_result.port}" subdomain = get_subdomain_from_hostname(hostname) try: realms.add(get_realm(subdomain)) except Realm.DoesNotExist: pass except ValidationError: users.update(UserProfile.objects.filter(full_name__iexact=key_word)) for realm in realms: realm.customer = get_customer_by_realm(realm) current_plan = get_current_plan_by_realm(realm) if current_plan is not None: new_plan, last_ledger_entry = make_end_of_cycle_updates_if_needed( current_plan, timezone_now() ) if last_ledger_entry is not None: if new_plan is not None: realm.current_plan = new_plan else: realm.current_plan = current_plan realm.current_plan.licenses = last_ledger_entry.licenses realm.current_plan.licenses_used = get_latest_seat_count(realm) # full_names can have , in them users.update(UserProfile.objects.filter(full_name__iexact=query)) context["users"] = users context["realms"] = realms confirmations: List[Dict[str, Any]] = [] preregistration_users = PreregistrationUser.objects.filter(email__in=key_words) confirmations += get_confirmations( [Confirmation.USER_REGISTRATION, Confirmation.INVITATION, Confirmation.REALM_CREATION], preregistration_users, hostname=request.get_host(), ) multiuse_invites = MultiuseInvite.objects.filter(realm__in=realms) confirmations += get_confirmations([Confirmation.MULTIUSE_INVITE], multiuse_invites) confirmations += get_confirmations( [Confirmation.REALM_REACTIVATION], [realm.id for realm in realms] ) context["confirmations"] = confirmations def get_realm_owner_emails_as_string(realm: Realm) -> str: return ", ".join( realm.get_human_owner_users() .order_by("delivery_email") .values_list("delivery_email", flat=True) ) def get_realm_admin_emails_as_string(realm: Realm) -> str: return ", ".join( realm.get_human_admin_users(include_realm_owners=False) .order_by("delivery_email") .values_list("delivery_email", flat=True) ) context["get_realm_owner_emails_as_string"] = get_realm_owner_emails_as_string context["get_realm_admin_emails_as_string"] = get_realm_admin_emails_as_string context["get_discount_for_realm"] = get_discount_for_realm context["get_org_type_display_name"] = get_org_type_display_name context["realm_icon_url"] = realm_icon_url context["Confirmation"] = Confirmation return render(request, "analytics/support.html", context=context)