Earlier, the 'renewal_amount' context variable passed to the billing
template was always a non-empty string which is a truthy value.
The expected behavior is that 'renewal_amount' should be falsy value
if the renewal_cents is 0. This commit fixes the incorrect behavior
and returns None in this case.
Adds the information returned by get_push_status_for_remote_request
for remote billing users to the support page. Note that getting
the current push status data will result in some duplicate database
queries (getting customer, plan, current billed users, next billing
cycle) when generating the remote support view.
The previous logic incorrectly used the server-level number of users
even when a (presumably smaller) realm-level count was available.
Fixes a bug introduced in 2e1ed4431a.
Instead of querying the database twice for the user counts and
for the currently used licenses, we know pass that information
to the function where we populate the plan data for the remote
server or realm.
Only get the customer information once from the database.
Extract logic for any next plan (either scheduled or an offer) data
into a separate function and do not hit database twice when getting
the number of licenses at the next plan renewal.
For fixed-price plans, we send a reminder email to
sales@zulip.com, 2 months before the end date, to review
the pricing and configure a new fixed-price plan accordingly.
Earlier, we were not configuring the end_date while creating
a fixed-price plan which would result in the automatic renewal
of the plan at the end of billing cycle.
Our plan is to re-evaluate the pricing when we are close to the
end date, then:
1. Schedule a new fixed-price plan with the updated or same price.
2. or Don't do anything - the plan will end on the end_date.
Now, we add an end_date of 1 year from the start date when
creating a fixed-price plan.
This is a prep commit which extracts the write_to_audit_log
code block in `update_end_date_of_current_plan` into a
function named 'write_to_audit_log_plan_property_changed'.
This would be helpful to avoid repetition as we plan to
include another such block when the plan's property
reminder_to_review_plan_email_sent is changed.
In 'invoice_plan()', the primary way to not create
an invoice for a plan is to not have any new ledger entry.
This commit adds a 'self.on_paid_plan()' check which is
an extra layer of defense to avoid creating any invoices
for customers not on paid plan. It saves a DB query too.
RemoteRealm customer takes precedence over RemoteServer
in general. But if an inactive plan is associated with
RemoteRealm and an active plan with RemoteServer, the
ACTIVE plan takes precendence.
Co-authored-by: Prakhar Pratyush <prakhar@zulip.com>
Instead of displaying the end of the day interval for the latest
count stat update for push notifications forwarded on the bouncer,
we display the start of the day interval and format it as a date
instead of a date and time.
Earlier, during invoicing we used to send a mail to
sales@zulip.com when the last_audit_log_update was
at least one day ago.
There was an assertion that last_audit_log_update
can't be None which is incorrect as such customers exist.
This commit extends the behaviour to send an invoice
overdue email even if the data was never uploaded.
In cases where a support admin approves a sponsorship for a remote
server without any billing users having been created, note that no
emails were sent in the success message on the support page.
We already do this for remote realms and should be an infrequent
case as ideally most remote servers will submit official
sponsorship requests.
Earlier, on extending end_date for legacy plans, next_invoice_date
was not extended which resulted in invoice_plan() run for such
legacy plans before the end_date.
The intended behaviour is that the legacy plan should be invoiced
only once on the end_date to downgrade or switch to a new tier.
This commit adds logic to update next_invoice_date when end_date
is extended via /support.
Expands the main query for remote servers to get the audit log
event datetime for when the server was created/registered.
The remote realm object has a field for when the remote realm
was created on the remote server.
Adds a link on the upgrade and billing pages that opens a stripe
billing portal for the customer to update their name and address
that will appear on invoices and receipts.
On the billing page, updating the credit card information will
no longer update the customer billing address, since they can
now do this directly through the billing portal. To be consistent
with the credit card form on the upgrade page, we still require
inputting a billing address for the card.
Note that, once an invoice is paid/complete, then changes to the
customer's name and address will not be applied to those invoices.
Set the name on the stripe customer object to the name on the
credit card when one is initially attached to a customer.
Prep commit to adding a stripe billing portal so that billing
admins will be able to update both the name and address that
appears on their stripe generated invoices and receipts.
Instead of charging the customer using the attached payment
method and then creating the invoice, we create an invoice and
force an immediate payment for the invoice via the attached
payment method.
Earlier, we were not setting `free_trial` = False for legacy
customers in `do_upgrade`.
This lead to a bug where customers were upgraded even before the
payment was complete. 'process_initial_upgrade' was always getting
called instead of 'setup_upgrade_payment_intent_and_charge'.
This commit fixes the incorrect behaviour.
Adds a count for mobile users registered for the remote server
with a RemotePushDeviceToken that does not have an associated
remote realm, which was a recently added field.
If the remote server is pre-8.0 and does not have remote realms,
then only the total mobile user count is displayed, as the count
for uncatagorized mobile users would be equal to the total mobile
user count.
This is useful in the support view in case the audit log data is
stale and user counts are not updated for billing.
Also, renames formatting function for optional datetimes that is
used in the support and activity views/charts. And instead of
showing these datetime strings in the eastern US timezone, we
now show and label them as UTC.
This will require customers to include an address when setting
up, or updating, the credit card information for their account.
The billing address for the card will also be saved as the
billing address for the stripe customer object.
The customer object billing address appears on the invoices
that are generated by stripe.
Adds a column with the percentage rate that the remote server
or realm is paying on the displayed plan.
We display 0% for community plans that are 100% sponsored.
For legacy plans or plans with a scheduled downgrade, we
display a placeholder, "---". Otherwise, the value is
calculated from the CustomerPlan discount field.
Earlier, when a fixed-price plan for a customer with
no current plan was configured via /support, the next plan
info was missing on support page.
It was because we were considering next plan only if the
customer had a current plan.
This commit fixes the incorrect behaviour.
If a plan is already on "basic" or "business" plan and wants to
switch to a fixed-price "basic" / "business" plan, then it is
necessary that the current plan should have an end date configured.
Earlier, we could update the end_date only if the current plan
already had an end_date set.
This commit makes it possible to always show the option to
set or update end_date.
While configuring fixed price offer via /support, the
status for fixed price plan & offer are not the same.
Updates the code to not set it initially & then overwrite,
instead set it while creating the plan / offer.
Also, renames `ad_hoc_query.html` to `activity_table.html`,
`realm_summary_table.html` to `installation_activity_table.html`,
and `activity_details_template.html` to `activity.html`.
Removes the style attribute in the installation activity template
and uses a CSS class, "installation-activity-header", to center the
h3 and p tags instead. This removes an exception from the custom
lint check.
View functions in `analytics/views/support.py` are moved to
`corporate/views/support.py`.
Shared activity functions in `analytics/views/activity_common.py`
are moved to `corporate/lib/activity.py`, which was also renamed
from `corporate/lib/analytics.py`.
Updates the total row for the installation and remote activity
charts to be in the table footer. Makes the footer class sticky
to the bottom of the view so that it is always visible on the
chart.
Also, updates the installation activity column for revenue to
be formatted as a dollar string, since this formatting was being
applied in the updated total row.
To estimate the annual recurring revenue for remote server and
remote realm CustomerPlans, we prefetch the current license
ledger as part of the CustomerPlan query.
Also adds a select related to the remote realm audit log query
so that we don't go to the database for the remote realm ID.
With the test added in the previous commit, the query count for
the remote activity view goes from 27 to 11, as we are no longer
hitting the database multiple times for every current plan or
for every remote realm with audit log data.
Refactors get_customer_plan_renewal_amount so that a license
ledger is always passed and make_end_of_cycle_updates_if_needed
does not need to be called.
Earlier, the next_invoicing_date and invoicing_status
for new plan weren't set correctly, resulting in the
scheduled switching of legacy plan to a new plan not
working as expected.
This commit fixes the incorrect behaviour.
Earlier, in 'migrate_customer_to_legacy_plan`, we set
'next_invoice_date' to None for legacy plans.
This will result in legacy plans not getting invoiced.
We need to invoice legacy plans on their end date to
either downgrade them or switch to a new plan.
We set next_invoice_date for legacy plans to end_date.
Instead of showing the next invoice date for the plan, show the
date for the next billing cycle start (e.g. the next plan renewal
charge date), except for plans currently on a free trial.
For plans on a free trial, the next plan renewal date will be when
the free trial ends, which is stored as the next invoice date on
the plan.
Instead of querying the database for every remote server and realm
in the remote activity chart, we now get the server and realm data
for the installation in two queries.
Adds columns for remote realm ID, name and organization type. If
a remote server has remote realms attached that are not marked
as deactivated by the remote server, then there will be a row in
the chart for each remote realm (which duplicates some remote
server data).
Updates the plan data, revenue and user counts to be for the realm
if present and otherwise for the server.
Updates the user counts to be total users and guest users, instead
of non guest and guest users.
The total row for mobile data (users and pushes forwarded) sums
each remote server's data once, so while the column duplicates
data, the total row should be an accurate total for the installation.
Adds 5 queries to the remote activity page test. One is for the
additional query for the remote realm plans. The other four are
getting the remote realm object and then the user count data for
the two remote realms in the test.
Now that a customer discount may require a particular plan tier to
be applied, update the billing code to check the plan tier when
getting the customer default_discount field/information for a new
plan.
For billing schedule changes and displaying billing information for
current plans, we explicitly use the discount set on the current,
active plan and do not check the customer object for these actions.
This prep commit adds logic to calculate discount based
on flat_discount and flat_discounted_months. Creates
a stripe invoice item for the discount.
This will be used by remote realm/server billing system
while invoicing via cron job.
Earlier, in process_initial_upgrade, the flat_discount value
wasn't converted into dollars when specified in the invoice
description, resulting in showing the incorrect value of $2000
as a discount.
This commit converts the value in cents to dollars and adds tests
to verify the invoice generated.
Updates the HTML input field to have a min of 0, max of 99.99 and
allow increments of 0.01.
Also, use format_discount_percentage for displaying the customer
default discount in the support form.
For self hosted basic plan, we need to allow customers to subscribe
without purchasing 10 licenses and also we need to allow customer
take fully use the available discount so that if the add more
users in the future, the full discount was already applied.
To fix above, we set minimum user count to the least number
of licenses we require for the charge to be positive after applying
the complete discount.
We return expected_end_timestamp as "None" for the plans to be
downgraded if number of users is not more than MAX_USERS_WITHOUT_PLAN
since they will be downgraded to self-managed plan and would
have push notifications enabled.
Adds a support action for updating the minimum licenses on a
customer object once a default discount has also been set.
In the case that the current billing entity has a current active
plan or a scheduled upgrade to a new plan, then the minimum
licenses will not be updated.
Previously, the message string was sent as a success response to
the context, which could have been confusing or ignored when shown
in the support admin view.
- Make `self.write_to_audit_log` support a `background_update:
bool=False` parameter that can be passed when code that might have an
acting user happens to trigger a background update.
- Make `make_end_of_cycle_updates_if_needed` pass that parameter for its
direct audit log writes.
- Audit code that `make_end_of_cycle_updates_if_needed` calls and make
sure those write audit logs this way too.
- Pass the user in the `billing_page` code that had to avoid it as a
workaround:
```
# BUG: This should pass the acting_user; this is just working
# around that make_end_of_cycle_updates_if_needed doesn't do audit
# logging not using the session user properly.
billing_session = RealmBillingSession(user=None, realm=user.realm)
```
Creates some reusable helper functions and adds remote realms to
the search results that are checked, which gives coverage for the
remote realm user counts in the support view.
Also fixes formatting for per license price and moves the billing
schedule to be above this line so that it's clearer the per license
price is based on the billing schedule.
This moves the function which computes can_push and
expected_end_timestamp outside RemoteRealmBillingSession
because we might use this function for RemoteZulipServer
as well and also renames it.
The call to 'get_billable_licenses_for_customer' during the
'sync_license_ledger_if_needed' step should use the audit_log's
event_time while calculating 'current_count_for_billed_licenses'.
Earlier, it used timezone_now(), resulting in the latest user count
recorded corresponding to each audit log.
Adds three columns to the remote server activity chart and updates
the chart key for the third of those columns.
The first is the plan name. If there are multiple plans with a
status under the live threshhold, then we send "See support view".
The second is the plan status. If there are multiple plans, then
we send "Multiple plans".
The third is the estimated annual revenue for the plan. Note that
for free trials, this will be calculated as if the plan was paid
for 12 months (so a full year).
If there is no plan for the server under the live threshold or at
all then "---" is inserted into the table row. Note that 100%
sponsored servers/realms would fall into this category.
This is a general link for logging into the billing system on behalf of
a server, but it's tied to the .contact_email and takes the user
straight to the /deactivate/ page via the next_page mechanism.
This prep commit makes 'sync_license_ledger_if_needed'
function a 'BillingSession' abstract method.
We'll override the method for RemoteServerBillingSession
in the next commit.
This prep commit extracts out the code block that determines the
last license ledger for the customer plan having automanage_licenses
set to True into a new BillingSession method named
'get_last_ledger_for_automanaged_plan_if_exists'.
We'll be using this function while implementing the
'sync_license_ledger_if_needed' method for RemoteServerBillingSession.
We already calculate the correct `billed_licenses` early in the
function, so just used that to fix the bug where a legacy server
scheduled for upgrade doesn't respect the manual license count
set by the user.
I missed a some places to check on last pass:
* For automanaged licenses when the license updates.
* When plan is changed.
* When migrating existing customers to legacy plan.
I accidentally free trials for both cloud and self hosted
enabled while testing, hence didn't catch it.
This mostly involves fixing `is_free_trial_offer_enabled` to
return the correct value and providing it the correct input.
The way the flow goes now is this:
1. The user initiaties login via "Billing" in the gear menu.
2. That takes them to `/self-hosted-billing/` (possibly with a
`next_page` param if we use that for some gear menu options).
3. The server queries the bouncer to give the user a link with a signed
access token.
4. The user is redirected to that link (on `selfhosting.zulipchat.com`).
Now we have two cases, either the user is logging in for the first time
and already did in the past.
If this is the first time, we have:
5. The user is asked to fill in their email in a form that's shown,
pre-filled with the value provided inside the signed access token.
They POST this to the next endpoint.
6. The next endpoint sends a confirmation email to that address and asks
the user to go check their email.
7. The user clicks the link in their email is taken to the
from_confirmation endpoint.
8. Their initial RemoteBillingUser is created, a new signed link like in
(3) is generated and they're transparently taken back to (4),
where now that they have a RemoteBillingUser, they're handled
just like a user who already logged in before:
If the user already logged in before, they go straight here:
9. "Confirm login" page - they're shown their information (email and
full_name), can update
their full name in the form if they want. They also accept ToS here
if necessary. They POST this form back to
the endpoint and finally have a logged in session.
10. They're redirected to billing (or `next_page`) now that they have
access.
We simply apply discount to both the plans.
Since the discount is saved in `customer.default_discount` it
will applied now to any future plans as well, even if customer
downgrades and the upgrades again.
For the last form (with Full Name and ToS consent field), this pretty
shamelessly re-uses and directly renders the
corporate/remote_realm_billing_finalize_login_confirmation.html
template. That's probably good in terms of re-use, but calls for a
clean-up commit that will generalize the name of this template and the
classes/ids in the HTML.
When a remote server uploads statistics, we update the
LicenseLedger using the audit logs uploaded.
We iterate over the RemoteRealmAuditlog data for the concerned
realm starting from the event_time of the last LicenseLedger
created for that customer and update the ledger based on each event.
Prakhar Pratyush
Lauryn Menard
Aman Agrawal
Tim Abbott
Mateusz Mandera
Anders Kaseorg
Alya Abbott
Sahil Batra
Karl Stolley