Adds non-form section to Zulip Cloud support view with some basic
realm information: organization type, plan type, non-guest user
count and guest user count.
Uses a shared template for the basic realm data and adds a shared
support context dict for variables that are used in both remote
and Zulip Cloud support views.
There are a few places where we want to set the max invites for a
realm to the default for a realm's plan type, so this creates a
helper function that can be used consistently to get that default
value.
Adds some validation for changing the realm's max invites via the
support view so that it is not set below the default max for the
realm's plan type, and so that if it's currently set to the default
max it's not reset to that same value.
Expands section for scheduling plans in the remote support view to
have a form to create a temporary courtesy plan (aka our legacy
plan for remote servers and realms).
Form is not shown if there is a current plan for the remote billing
entity, and would raise a SupportRequestError in that case as well.
Creates a new "realm_deactivated" email that can be sent to realm
owners as part of `do_deactivate_realm`, via a boolean flag,
`email_owners`.
This flag is set to `False` when `do_deactivate_realm` is used for
realm exports or changing a realm's subdomain, so that the active
organization owners are not emailed in those cases.
This flag is optional for the `deactivate_realm` management command,
but as there is no active user passed in that case, then the email
is sent without referencing who deactivated the realm.
It is passed as `True` for the support analytics view, but the email
that is generated does not include information about the support
admin user who completed the request for organization deactivation.
When an active organization owner deactivates the organization, then
the flag is `True` and an email is sent to them as well as any other
active organization owners, with a slight variation in the email text
for those two cases.
Adds specific tests for when `email_owners` is passed as `True`. All
existing tests for other functionality of `do_deactivate_user` pass
the flag as `False`.
Adds `localize` from django.util.formats as a jinja env filter so
that the dates in these emails are internationlized for the owner's
default language setting in the "realm_deactivated" email templates.
Fixes#24685.
It's going to be helpful in the future to record the reason for realm
deactivation.
- For information tracking
- For making a distinction between cases where we can allow realm owners
to reactivate their realm via a self-serve flow (e.g.
"owner_request") vs where we can't (ToS abuse).
Refactors the Cloud support view to pass in any sponsorship or
discount information about the Customer object for the realm,
which allows us to display any information submitted in a
sponsorship request.
The remote support view now returns results for deactivated remote
servers with those results sorted to the end and formatted to
visually stand out.
Forms to change sponsorship and discount fields on the customer
for the remote server or realm are not shown, but the data stored
on the customer object is shown, including any sponsorship request
information (if the customer had a sponsorship request pending when
it was deactivated).
Forms to schedule a plan are also not shown for deactivated servers
and their associated remote realms.
Forms and information for any current plan or scheduled plan, for
either the deactivated remote server or its associated remote
realms, are shown so that support staff can update those plans if
necessary.
As a follow-up to commit d66b7ad853, where we send internal emails
when an active paid plan is on a locally deleted remote realm, we
need search queries in the remote support view to return results
for these deactivated remote realms, instead of excluding them.
Only get the customer information once from the database.
Extract logic for any next plan (either scheduled or an offer) data
into a separate function and do not hit database twice when getting
the number of licenses at the next plan renewal.
Removes prefetch of remote realms on the remote server query
because, by excluding the system bot realm when this is referenced,
we end up hitting the database again.
Strips whitespace from query string and makes a few small updates
for readability.
This is useful in the support view in case the audit log data is
stale and user counts are not updated for billing.
Also, renames formatting function for optional datetimes that is
used in the support and activity views/charts. And instead of
showing these datetime strings in the eastern US timezone, we
now show and label them as UTC.
Also, makes small updates to `next_plan_forms_support.html`.
Removes unneeded "btn" and "btn-default" classes, and updates
the placeholder text for the input as not marked for translation.
View functions in `analytics/views/support.py` are moved to
`corporate/views/support.py`.
Shared activity functions in `analytics/views/activity_common.py`
are moved to `corporate/lib/activity.py`, which was also renamed
from `corporate/lib/analytics.py`.
Adds a helper since there are only a few different parameters for
all BillingSession child clases, `build_support_url`.
Also, renames `get_support_url` to more explicitly note that it
is for realms: `get_realm_support_url`.
This commit performs a minor update in 'from_name' text for
'support' and 'sponsorship' emails.
Removes capitalization and adds a comment specifying that the
emails are not user-facing.
Anders Kaseorg
Lauryn Menard
Kenneth Rodrigues
Mateusz Mandera
Aman Agrawal
Tim Abbott
Prakhar Pratyush
Prakhar Pratyush
Eeshan Garg